Jaguar - Land Rover Naples - Naples Luxury Imports

Outstanding attention to detail I had scheduled replacement of power steering pump and steering box on my beloved Land Rover without appreciating the scope of the task. But no worrie I had scheduled replacement of power steering pump and steering box on my beloved Land Rover without appreciating the scope of the task. But no worries - Technical Master Ed manhandled the parts into submission while assistant service manager David applied a cold compress. I am extremely satisfied with the results, especially with the late substitution of the brake master cylinder that Manny diagnosed and installed, all without bleeding out my cheque book. My baby drives like new and stops when I ask which is all great comfort to my passengers when I drive like crap. Thank you Land Rover of Naples - you rock so that I don't roll ! More

Best purchase EVER before and after the sale!! I purchased my Land Rover in 2013 from a beautiful, classy and knowledgeable sales associate named Sarah. I have owned many vehicles in my lifetime bu I purchased my Land Rover in 2013 from a beautiful, classy and knowledgeable sales associate named Sarah. I have owned many vehicles in my lifetime but have never had such a pleasurable experience with any other dealership as I have with Naples Land Rover. The purchase was just the start to a wonderful relationship with this dealership as it was met with ease and smoothness. The service after the sale has been exceptional as well. You feel like they roll out the red carpet for you upon every service visit! Thanks to all who make me feel like a queen for a day when I bring my car in for whatever reason!! More

We had a great experience working with Torrey! Torrey was so accommodating and helpful while we purchased our new RangeRover from LR Naples. She knew the car inside and out and explained all the op Torrey was so accommodating and helpful while we purchased our new RangeRover from LR Naples. She knew the car inside and out and explained all the options. We are very pleased with our new car and would recommend LR Naples to anyone looking for a new or used car, More

Great customer service All the staff at the dealer was very friendly and diligent. I will definitely recommend them to my friends. Ron Ball was our agent and he was very g All the staff at the dealer was very friendly and diligent. I will definitely recommend them to my friends. Ron Ball was our agent and he was very good in all the process of buying the vehicle. More

My Car Buying Experience My Sales person, Torrey, discussed several different options with me, and determined my needs and priorities, then showed me a few cars, that best me My Sales person, Torrey, discussed several different options with me, and determined my needs and priorities, then showed me a few cars, that best me my needs. She listened and was very knowledgeable as well. I also went to another dealer to see a different car (not a Jaguar dealer), and the difference was amazing. She was so professional and talked about my needs, while the other dealer's sales person, just tried to get the price down where I would buy their product. I left and immediately came back to the Jaguar and Torrey, and purchased the car. More

First service This was my first service experience at Land Rover Naples. Michael Cabrera, my Service Advisor, was professional, friendly, thorough, and very knowle This was my first service experience at Land Rover Naples. Michael Cabrera, my Service Advisor, was professional, friendly, thorough, and very knowledgable. As it was a 60,000 mile service with additional parts being ordered, he ensured I was provided with a new loaner to use throughout, and notified me as soon as my car was ready for pick up. Based upon this experience, I would not hesitate to use Land Rover Naples' service department again. However, I do wish they would redesign the pick up/drop off area. Both times, it was chaotic and quite difficult to find parking. Clients and porters were jockeying for space to both maneuver and park (the service drive was full) and the lane beside it had cars parked there, leaving only one lane in which to get through both ways. Definitely not what one would expect from a luxury car dealership. Needs immediate attention. More

Annual service and replacement of grill Excellent service from Michael although annual service took longer than I expected it to. The grill work was done well and quickly once the part came Excellent service from Michael although annual service took longer than I expected it to. The grill work was done well and quickly once the part came in. More

Delivered service as promised. Friendly and professional My service rep delivered exceptionally in a friendly, professional manner. It wa first visit to the service department and he made me feel welcome and My service rep delivered exceptionally in a friendly, professional manner. It wa first visit to the service department and he made me feel welcome and assured that I would be well cared for. I will definitely be returning. More

Minor service for part on my rear view mirror Unbelievable service. had a slight problem the a part under the rear view mirror and within 20 minutes my car was returned repaired AND washed!!! That Unbelievable service. had a slight problem the a part under the rear view mirror and within 20 minutes my car was returned repaired AND washed!!! That is what you can call excellent service. Based on past times at this dealership I will be returning for all my service More

Excellent customer service. Austin my sales rep provided me with the best car buying experience I have ever had. Prior to coming to your dealership I went to Mercedes and the Ft Austin my sales rep provided me with the best car buying experience I have ever had. Prior to coming to your dealership I went to Mercedes and the Ft Myers Jaguar dealers. The others put high pressure sales tactics wanting me to sign on the spot. What a great service to have Tyler come to the house to get me acquainted with all features my car has. I appreciate the fact that he didn't rush though it. Very good experience More