Jaguar - Land Rover Naples - Naples Luxury Imports

Awesome customer service! This past Saturday I was out running errands. I parked at the local mall to finish up some shopping and as I was getting out of the car I heard a so This past Saturday I was out running errands. I parked at the local mall to finish up some shopping and as I was getting out of the car I heard a sound coming from the front driver side tire. This of course is never a good thing. I got back in my car and noticed the warning lights were on. There was also an indicator for the PSI that was showing 31 at the time. As I was contemplating what to do, I noticed the PSI falling rapidly. I decided to try to Drive my vehicle home. Once I got to the traffic light I noticed the PSI had fallen to 13. At this point I knew my car would never make it home in this condition so I decided to try to make it to the land rover dealership which is on my way home. I was now in an absolute panic. As I made a U-turn prior to pulling into the dealership the PSI was now at three. I pulled into the dealership not knowing if they were open or if anyone was there. I was planning on just leaving it there for the weekend and taking care of the situation on Monday. To my surprise as I parked my car in the customer service area I realized they were open! I opened my door to get out and noticed the tire was completely flat. I walked over to the only door that had someone sitting in the office. I walked in and told the assistant service manager Michael Cabrera that I had a problem. I was never so relieved to see someone and for them to tell me that they could fix it. Michael got the necessary information off of my car, checked that they had my particular tire in stock, and then told me they indeed had my tire in stock and that they can fix it right then and there. I was completely blown away! Michael told me to go have a cup of coffee, to sit down and relax, and he would have it fixed. I arrived at the dealership at 1:30 and they close at 2:00. This apparently was not a big deal for them at all. They never even mentioned what time they closed I just noticed it on the door. A around 2:15 my brand-new tire was on and completely fixed. I was now on my way home. I was so grateful to Michael and Frankie for taking care of what was a really bad situation for me. They were absolutely awesome! I've had many many cars in my life and never have I had such exceptional customer service at a dealership! I truly appreciate all that you did for me that day. More

Consistently great service I have used this dealer since we purchased the Landrover, they have always looked after us and particularly Sergio in the service department!! I would I have used this dealer since we purchased the Landrover, they have always looked after us and particularly Sergio in the service department!! I would recommend this dealer to anyone looking for great service. More

Edens review Always friendly and courteous! I'm very thankful to see Sergio :-) you always do a wonderful job supplying me with a loan or what I need one! Always friendly and courteous! I'm very thankful to see Sergio :-) you always do a wonderful job supplying me with a loan or what I need one! More

Sergio's the best! Sergio is great....works with us to get the parts before we bring in the car, makes sure we're happy with our loaner, makes sure the problem is solved Sergio is great....works with us to get the parts before we bring in the car, makes sure we're happy with our loaner, makes sure the problem is solved and always asking how to help or do more. The best! More

Great Customer Service. Naples Range Rover always provides top notch customer service. I've been with them for almost 2 years and they have been amazing every time. Thank you Naples Range Rover always provides top notch customer service. I've been with them for almost 2 years and they have been amazing every time. Thank you! More

Great service Great service friendly people my service guy Rasti is awesome, they wash my car , gave me a loner car so that I didn't have to way, overall a very g Great service friendly people my service guy Rasti is awesome, they wash my car , gave me a loner car so that I didn't have to way, overall a very good experience More

Range Rover Naples Service The Naples Range Rover has provided my husband and I with phenomenal service. Sergio has been a dream to work with and always provides honest advice, The Naples Range Rover has provided my husband and I with phenomenal service. Sergio has been a dream to work with and always provides honest advice, incredible service, and constant communication which makes every visit worry-free and flawless. More

Great Professional Experience Great friendly service and very attentive to my needs. The service representative and the staff provided me with proper guidance and immediate attenti Great friendly service and very attentive to my needs. The service representative and the staff provided me with proper guidance and immediate attention to the service of my vehicle. It was returned in a timely manner. More

Range Rover service Sergio is a great advisor. Great communication on status of vehicle, and has always been ready when promised. Rental car always offered. Vehicle alway Sergio is a great advisor. Great communication on status of vehicle, and has always been ready when promised. Rental car always offered. Vehicle always cleaner than when I dropped it off More

Absolutely awesome team, facility and products. I can't say enough about the team at Naples Jaguar. Excellent customer service beyond all my expectations. The facility is clean, well organized and w I can't say enough about the team at Naples Jaguar. Excellent customer service beyond all my expectations. The facility is clean, well organized and well-run. Staff is exceptionally courteous and knowledgeable. More