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Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
367 Reviews

367 Reviews of Land Rover Santa Monica - Service Center

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August 12, 2025

I am a repeat customer at this dealer and only because the customer service is always exceptional. Mario and his team are always professional. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2025

GREAT SERVICE AND COMMUNICATION WITH MARIO IN THE SERVICE DEPT ABOUT THE SCOPE OF WORK AND OVERALL COSTS... More

by mpascale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the great feedback! We're happy to hear Mario provided excellent service and clear communication regarding the scope of work and overall costs. We truly appreciate your support and look forward to assisting you again in the future!

July 27, 2025

Service advisor great. Car in shop for too long for dimple recall & one repair request. Car returned stating repair was made when in fact problem still existed. John had n More

by bill@intathrep.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your feedback. While we’re glad to hear you had a positive experience with your service advisor, we’re truly sorry to learn that your overall service visit didn’t meet expectations. We apologize for the extended time your vehicle was in the shop and for the unresolved repair issue. We understand how frustrating that can be. We also appreciate you pointing out the lack of backend support for John, and we’re addressing this internally to ensure a smoother experience going forward. We’d like the opportunity to make this right. Please feel free to reach out to us directly marketing@jlrsm.com so we can look into this further and work toward a resolution.

July 23, 2025

Very helpful service advisor who answered follow up questions quickly and genuinely did a great job. I would definitely go back More

by INFO@WILLIAMSCOLLARD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your kind words! We’re so glad to hear that your service advisor provided quick, helpful follow-up and made your experience a great one. We truly appreciate your trust and look forward to welcoming you back again!

July 21, 2025

John is very professional and extremely helpful. I’ve never had any issues with John over the many years . More

by RNR120695
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your continued trust and loyalty! We're so glad to hear that John has consistently provided professional and helpful service over the years. We truly appreciate your kind words and look forward to continuing to serve you.

July 17, 2025

I will never come back. It was insanely expensive. I had to go back a few days later to fix something else. My service advisor Muniq was the only positive thing about my More

by KHARKHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muniq Bynum
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Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your honest feedback. We’re truly sorry to hear that your recent experience didn’t meet the standard you’ve come to expect after 25 years of owning Land Rover and Jaguar vehicles. We understand how frustrating unexpected costs and repeat visits can be, and we regret any inconvenience this caused. That said, we’re glad to hear Muniq provided a positive experience and will be sure to share your kind words with her. Your feedback is important to us, and we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to our service manager directly so we can address your concerns in more detail.

July 17, 2025

Your service representative Muniq was fantastic! She was polite, efficient and very professional. I am very happy with her as my service representative. More

by CCPAYSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muniq 5 stars
Report | Print
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the kind words! We're so glad to hear that Muniq provided you with polite, efficient, and professional service. We’ll be sure to share your feedback with her—it means a lot to our team. We appreciate your support and look forward to welcoming you back!

July 17, 2025

Our service representative Muniq went above and beyond. She was courteous and very professional. We are very happy with her as our service representative. More

by CCPAYSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muniq 5 stars
Report | Print
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the wonderful feedback! We're thrilled to hear that Muniq went above and beyond to provide you with courteous and professional service. We’re proud to have her on our team and will be sure to pass along your kind words. We truly appreciate your support and look forward to serving you again!

July 16, 2025

I recently took in my truck to get serviced. I made an appointment with Mario. I made arrangements to give myself enough time in my schedule, but to my surprise the truck was done sooner than ex More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for sharing your experience! We're so glad to hear that Mario and the service team provided prompt, professional service and exceeded your expectations. It’s always our goal to make the process smooth and efficient, and we’re happy we could deliver. We appreciate your kind words and look forward to assisting you again in the future!

July 14, 2025

Jaguar Land Rover Santa Monica is the all-around best and most responsive Land Rover dealership in all of California. More

by JHERRERA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the incredible compliment! We’re honored to be considered the best and most responsive Land Rover dealership in California. Your support means a lot to our team, and we’re committed to continuing to deliver exceptional service every time you visit.

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