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Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
369 Reviews
Today: 7:30 AM - 5:00 PM Open Now
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369 Reviews of Land Rover Santa Monica - Service Center

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September 08, 2025

Recently took my truck to truck to get serviced. I scheduled my appointment with Mario, who always takes care of my cars. He and his team are always professional and efficient. They're my go-to! More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Land Rover Santa Monica responded

Vanessa, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Santa Monica!

September 01, 2025

Jorge was kind, thorough, honest and forthcoming about the work he predicted might needed on the car. I was given a choice in how the issue of my car could be fixed, which was appreciated. In the end, t More

by LAURENPOLIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Land Rover Santa Monica responded

Lauren, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Santa Monica!

August 31, 2025

I have been working with John Bevardos for years now and he is always a pro. Speedy and thoughtful always courtious. Love working with John.. More

by AGOLDMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Land Rover Santa Monica responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Land Rover Santa Monica.

August 12, 2025

I am a repeat customer at this dealer and only because the customer service is always exceptional. Mario and his team are always professional. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

GREAT SERVICE AND COMMUNICATION WITH MARIO IN THE SERVICE DEPT ABOUT THE SCOPE OF WORK AND OVERALL COSTS... More

by mpascale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the great feedback! We're happy to hear Mario provided excellent service and clear communication regarding the scope of work and overall costs. We truly appreciate your support and look forward to assisting you again in the future!

July 27, 2025

Service advisor great. Car in shop for too long for dimple recall & one repair request. Car returned stating repair was made when in fact problem still existed. John had n More

by bill@intathrep.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your feedback. While we’re glad to hear you had a positive experience with your service advisor, we’re truly sorry to learn that your overall service visit didn’t meet expectations. We apologize for the extended time your vehicle was in the shop and for the unresolved repair issue. We understand how frustrating that can be. We also appreciate you pointing out the lack of backend support for John, and we’re addressing this internally to ensure a smoother experience going forward. We’d like the opportunity to make this right. Please feel free to reach out to us directly marketing@jlrsm.com so we can look into this further and work toward a resolution.

More
July 23, 2025

Very helpful service advisor who answered follow up questions quickly and genuinely did a great job. I would definitely go back More

by INFO@WILLIAMSCOLLARD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your kind words! We’re so glad to hear that your service advisor provided quick, helpful follow-up and made your experience a great one. We truly appreciate your trust and look forward to welcoming you back again!

July 21, 2025

John is very professional and extremely helpful. I’ve never had any issues with John over the many years . More

by RNR120695
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your continued trust and loyalty! We're so glad to hear that John has consistently provided professional and helpful service over the years. We truly appreciate your kind words and look forward to continuing to serve you.

July 17, 2025

I will never come back. It was insanely expensive. I had to go back a few days later to fix something else. My service advisor Muniq was the only positive thing about my More

by KHARKHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muniq Bynum
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for your honest feedback. We’re truly sorry to hear that your recent experience didn’t meet the standard you’ve come to expect after 25 years of owning Land Rover and Jaguar vehicles. We understand how frustrating unexpected costs and repeat visits can be, and we regret any inconvenience this caused. That said, we’re glad to hear Muniq provided a positive experience and will be sure to share your kind words with her. Your feedback is important to us, and we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to our service manager directly so we can address your concerns in more detail.

More
July 17, 2025

Your service representative Muniq was fantastic! She was polite, efficient and very professional. I am very happy with her as my service representative. More

by CCPAYSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muniq 5 stars
Jul 31, 2025 -

Land Rover Santa Monica responded

Thank you for the kind words! We're so glad to hear that Muniq provided you with polite, efficient, and professional service. We’ll be sure to share your feedback with her—it means a lot to our team. We appreciate your support and look forward to welcoming you back!

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