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Jaguar Land Rover Schaumburg

Schaumburg, IL

4.8
1,521 Reviews
Land Rover Schaumburg | For A Great Experience Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served. Land Rover Schaumburg | A Zeigler Auto Group Company
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920 W Golf Rd

Schaumburg, IL

60194

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Showing 1,521 reviews

August 25, 2020

Stunned to see sales floor personnel clustered in groups or with customers, no masks or distancing. Even families with kids huddled around little desks. Got out If there fast! PS, dropped off my leased Lan More

by THUGHES3
Recommend Dealer
No
Employees Worked With
Don’t know
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at JohnNelson@Zeigler.com to discuss further. -John Nelson, General Manager

Jun 26, 2023 -

THUGHES3 responded

Wow. You get a poor, yet inciteful (and concerning) review from a first-time Land Rover customer, and you respond nearly THREE YEARS later? Why did you bother?! To remind me that the customer apathy I experienced in 2020 is alive and well three years later? The car I leased for three years after I turned in my Land Rover is set to expire in two months. It took a whole three-year lease to come and go before responding to my complaint. It's so ironic it's almost comical.

Jun 26, 2023 -

Jaguar Land Rover Schaumburg responded

Thughes3, I regret to hear that your experience during the coronavirus was not favorable with our store. Please feel free to contact me directly so we can discuss. We will do whatever we can to assist in resolving your concerns. Sincerely, John Nelson

August 25, 2020

Ruby did a great job very helpful and was ready with the loaner car when I got there. Called me to let me know when my car was done More

by EMIL3
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
August 24, 2020

As always from beginning to end , great service from the moment I purchased the vehicle to the recent visit for services provided , always leave very satisfied with my service... thank you More

by JRAYAS1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Tomsa, Ruby Ilyayeva, Christian Csavoy
August 22, 2020

It took the service department awhile to get it all right, but that’s because their attention to detail was thorough and attentive. Christian took care of my car with white glove service. He followed t More

by KGREIWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Buedel, Christian Csavoy
August 21, 2020

Paul was great, very friendly and patient...As we decided on the vehicle we wanted to purchase, Paul would check in to see if we had any questions, but never pushy or trying to do a hard sell. He truly wante More

by showaltermichele
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Forsythe
August 19, 2020

Great service, good loaner and quick turn! I was able to call and make an appointment quickly and then drop of my car when it was good for me. More

by KAIFESH1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
August 17, 2020

Awesome Service.Stephan was very helpful since my first call and helped me till the end . He is very friendly & Proffesional at the same time. Sameer More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2020

Speedy friendly service - alwaysGood explanation of Speedy friendly service - always Good explanation of service being done and when vehicle will be ready. No surprises. Nice to offer loaners. Porters More

by LUDYREYNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porter, don’t remember his name. Very friendly & attentive , Christian Csavoy
August 16, 2020

Excellent experience working with the entire team especially Vonce Isom and Mike Buedel who were extremely patient in answering any and every question, looking at every way to make us comfortable wit More

by Ed Rivera
Recommend Dealer
Yes
Employees Worked With
Vonce Isom , Mike Buedel
August 15, 2020

VERY DISAPPOINTED!!!! i was in the dealership today to buy a used BMW, but unfortunately the deal did not go through. i would absolutely not recommend this dealership. i of More

by jacqee1967
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Mgr, Mike Angerame
Aug 15, 2020 -

Jaguar Land Rover Schaumburg responded

Your are correct! You did offer us $20k but it was an out the door offer which is more of about a $17 - $18 ish offer on a vehicle with a KBB trade in value of + $23,000.00. We appreciate your offer, are not upset with you at all for presenting us with a substantially under market offer nor should you be upset with us for declining to accept it. We wish you well in your endeavors and hope you find the vehicle your looking for at the price your willing to pay.

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