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Land Rover Schaumburg - Service Center

Schaumburg, IL

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603 Reviews

603 Reviews of Land Rover Schaumburg - Service Center

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October 20, 2020

Great service experience and dealing with Christian. Provided timely update and the service area had good COVID-19 protocol in place and very orderly fashion. More

by KALIDINDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
October 16, 2020

Everything was handled and corrected properly in the time frame I was told when I dropped off the car. I'm very pleased with the quality and care of the service. More

by BOB.CANTARUTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

Technician took the time to make sure issue was fixed correctly the first time. I am extremely impressed with service from drop off to pick up. Would highly recommend this dealer More

by KarenD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
October 15, 2020

Good service ,proffesional work clean car after work has been done notified customer car is ready ,i will recommend see ya next time thank you More

by IZKA81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Nitti, Bill Hans, Ruby Ilyayeva, Christian Csavoy
October 14, 2020

My experience was decent. I was able to get everything I needed worked on. However it wasn’t the most welcoming environment. Hope its a better experience for someone else. More

by COPELANDB515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Overpriced service department. Unprofessional scheduling and employees and customers not wearing masks. An oil change is twice the price than other jaguar dealerships. I wont be back. Ruby should wear a mas More

by COLEMANC468
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruby Ilyayeva
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

October 12, 2020

We are very pleased with the service we received at the dealership. Our service advisor Ruby was extremely pleasant and professional! We will go there for all our Range Rover service related needs! More

by farouk1yk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
October 08, 2020

Super disappointed. It took 2 days to do a regular factory service. Also, this dealer never mentioned that the car needed a software update and now it is 3 updates behind and they say I might have t More

by Blm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Csavoy
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

October 07, 2020

Everything was OK except that my car was kept for more then 24 hours even though I had an appointment and issue was very minor. More

by CTCINC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ruby Ilyayeva
October 06, 2020

This dealership is very customer oriented! The check in for dropping my car off and the time it took the work to be done was 100% acceptable plus they gave me a loaner vehicle for half the day which is exa More

by CYNTHIA.NEWLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Csavoy
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