Jaguar Orlando - Service Center

Nothing but good stuff to say about my experience here. Eddie was very knowledgeable and explained my repair and the charges. Very happy customer. Eddie was very knowledgeable and explained my repair and the charges. Very happy customer. More

My family and myself have been purchasing vehicles from Jaguar of south orlando for over 10 years. Ive have never had a bad experience with them. They have always provided excellent service and have hel Jaguar of south orlando for over 10 years. Ive have never had a bad experience with them. They have always provided excellent service and have helped me solve any problems that have come up. My most recent purchase was in August of 2024. I purchased a used vehicle this time and it only came with one key. They worked diligently with the individual who traded the car in to get the second key. Rene stayed in contact with the owner and finally went personally to pick up the key, and I am glad he did since those keys are very expensive to replace. Rene told me to bring in the car so they could program the key. I drove in without an appointment and Randall ( the service manager) programed the key and i was in and out in an hour. Thank you Rene and Randall again for such excellent service. More

I have had the worst experience with this Land Rover on Orange Blossom Trail. I have been going here for over a year since I’ve gotten my Range Rover. I got my brakes AND rotors done in my rear on Nov 2 on Orange Blossom Trail. I have been going here for over a year since I’ve gotten my Range Rover. I got my brakes AND rotors done in my rear on Nov 2022. I went in because my car was making a noise when I braked. I assumed my front brakes just need to be changed as they weren’t changed around the same time and possibly my rotors. I first want to start with the phone call I had with the receptionist who told me I can’t come in until 2 weeks because they have no availability so I asked if it is okay to drive my car for two weeks with it making this noise. She told me it is because the humidity and the Florida weather that can cause my brakes to make noises. Which that was already the most ridiculous thing I have ever heard ever but that’s not even the worst of it. I then was able to get in sooner because I had her go to a manger in regards to it and they got me in sooner. They take a look at my car and tell me I need to get all new rotors and brakes on all 4. Weird because I just got my brakes and rotors done in Nov 2022 rear end of my car and it is Sept 2023. My front ones are understandable completely but my rear when it’s only been 18k miles since then…. MANNY is his name the advisor who was assigned to me keeps telling me that it could happen and it’s actually happened to someone who bought a BRAND NEW RANGE ROVER …. That must of been a lie or maybe not even .. anyways I get my dad on the phone for me because I feel completely hopeless I can’t even trust the dealership.. my dad gets on the phone and speaks with manny. We get on the line with the manger who was super nice and helping us out and even he said that manny was incorrect. My front brakes at 6MM my back at 7MM per manny … that’s not enough to mess up my rotors which the manger agreed. Long story short if I did not get my dad involved or know about my car I would have been scammed for 3k. Absolutely disappointing especially when I am driving a car that is not cheap. I took my car and going to another dealership I am completely in shock and so disappointed. More

I just moved down to Florida, and this is now my servicing dealer. The treatment I received was terrific, and respectful of my time. servicing dealer. The treatment I received was terrific, and respectful of my time. More

I have a 2018 f pace. I have had nothing but issues and recalls since the purchase. I have yet another recall and my car stalled other day due to another recall and I ca I have had nothing but issues and recalls since the purchase. I have yet another recall and my car stalled other day due to another recall and I called the dealership today to make an appt. to bring in as well as a loaner or rental. I was told they have no loaners for the rest of April. They know the issue is not good and could cause more damage. I was told I can take a shuttle or lyft 20 miles to an enterprise rental car to see if they have any available. What happens when I get there and there are none? I was also told if I breakdown I have roadside assistance. My bumper fell off 2x and was a jaguar defect. My whole system is still screwed from the day I bought the car. I was told it's my phone etc. This is absolutely ridiculous. They have been calling to buy back my car they have time for that but not for actual service customers. The person who answered was great like most of the technicians but this is absolutely ridiculous. You buy a product for name and reputation but Jaguar is the absolute the worst car I have ever had. So I have issues and it is because of the recall and I have to find my own rental car and pay for and if I don't I guess I'm just out of luck???? This car is a lemon! I'm sure they see these and will be even ruder next time I bring in. You would think with a name and price of a jaguar you would have a higher level of customer service. This is outrageous. I was told bring car in but couldn't give appt. Checked online. May 9 soonest to be seen if I book online. More

I have a 5-year bumper to bumper warranty including service. My service advisor, Norris, is the best. Always goes above and beyond. And I love my Jaguar! service. My service advisor, Norris, is the best. Always goes above and beyond. And I love my Jaguar! More

My service advisor was Chris. He was very knowledgable and told me what the service technicians would be doing for the 16,000 mile check up. They also completed a software update. He was very knowledgable and told me what the service technicians would be doing for the 16,000 mile check up. They also completed a software update. My car was done in the timeframe he had told me. Highly recommend. The staff is very friendly. More

My service advisor, Christopher, and service manager, Derek, were both incredible. They were very professional, helpful and extremely friendly. They both went out of their way to make sure my service w Derek, were both incredible. They were very professional, helpful and extremely friendly. They both went out of their way to make sure my service was done in a timely manner and didn't try to upsell services that weren't needed or necessary. Very beautiful dealership with comfortable amenities while I waited to get my car serviced. No hesitation on using them again! More

Excellent service. Christopher advised me what to expect, and it turned out to correct. He made sure to keep me informed via phone. Christopher advised me what to expect, and it turned out to correct. He made sure to keep me informed via phone. More

Norris Daniel Was absolutely a awesome service consultant ! Professional and great quality of service! Prompt service! Will always come back here to Jaguar of Orlando! ! Professional and great quality of service! Prompt service! Will always come back here to Jaguar of Orlando! More