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Jaguar, Land Rover, Volvo Cars of Indianapolis
Indianapolis, IN
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
November 02, 2017
Great Service Even though I am only in Indy 1-2 weeks out of the month I schedule my non emergency service at Tom Wood Volvo. I have found the service to be superi Even though I am only in Indy 1-2 weeks out of the month I schedule my non emergency service at Tom Wood Volvo. I have found the service to be superior in every way to the service that I recieive at the dealership near my main residence in the suburbs of Chicago. My next Volvo purchase will be from Tom Wood Volvo for sure . More
by Volvolady789
Employees Worked With
Steve Mc Guire
Helpful October 29, 2017
They stayed with it and solved a difficult electrical proble Had X type electrical short after battery died. Effected several essential modules. Their service department worked several days and even consulted fa Had X type electrical short after battery died. Effected several essential modules. Their service department worked several days and even consulted factory in England to isolate what needed to be done.Service staff kept me informed of their progress and adjusted final cost to my benefit. I give them A+. More
by Robert Wonsetler
Employees Worked With
Dan Klingler
October 28, 2017
My experience was efficient, professional and pleasant My service experience was efficient, professional and pleasant. All my questions were addressed and resolved. I enjoyed my loaner range rover and reco My service experience was efficient, professional and pleasant. All my questions were addressed and resolved. I enjoyed my loaner range rover and recommended your dealership to a friend. More
by Cindy
Employees Worked With
Dan Klinger
October 27, 2017
Customer service is a joke Recently purchased a Range Rover. The car is beautiful and so far appears to be doing fine. However, if you’re looking for top of the line service you Recently purchased a Range Rover. The car is beautiful and so far appears to be doing fine. However, if you’re looking for top of the line service you should just go to Mercedes or BMW. If you happen to like wasting your precious time, than this is the place for you! They will not answer or return calls promptly, they will transfer you to different people and have you leave messages only to receive no response. Additionally, if you buy a car in cash they WILL NOT INCLUDE FLOOR MATS. Apparently these aren’t “included” and this was never communicated during the sale of the vehicle nor were we given instructions on how to purchase them since they aren’t provided. Car is nice but customer service was so terribly inefficient that I will certainly not return. More
by And317
Employees Worked With
I forget the names
October 23, 2017
Pleasant experience I like the customer service and beth was very communicative and very helpful in getting to a price point where I was comfortable. The only thing I did I like the customer service and beth was very communicative and very helpful in getting to a price point where I was comfortable. The only thing I didn't like about the dealership are the sticker prices for the same vehicles are more than other dealerships. You need to really negotiate to get a better price. More
by Avi
Employees Worked With
Beth Miller
October 21, 2017
Wonderful coupons, service, great This Volvo dealership is perfect in every way. They offer Volvo Advantage through Synchrony Bank for car repairs over so much money, 6 months same as This Volvo dealership is perfect in every way. They offer Volvo Advantage through Synchrony Bank for car repairs over so much money, 6 months same as cash. More
by None1234
Employees Worked With
Matt Benn currently and Mary in 2013
October 16, 2017
Service I brought my car in to have the cooling system checked out. The service department did not have a loaner car available, but set me up with a rental c I brought my car in to have the cooling system checked out. The service department did not have a loaner car available, but set me up with a rental car. As I was driving less than 1 mile from the dealer, the rear windshield suddenly shattered while I was waiting for the traffic light to turn green. To make a long story short, my car insurance covered the replacement, but I had a deductible. After explaining my situation to the service representative, she took my case to the Land Rover Service Manager, who reduced the repair bill by the amount of my deductible. I was impressed by this move and shows that they value me as a customer. I live in Bloomington (1.5 hrs drive), but only trust LR to do my regular and scheduled maintenance on my Range Rover. I will continue to go there for all future mechanical work. More
by LRfan
Employees Worked With
Angie Walters
October 16, 2017
Great Buying Experience Staff was friendly and helpful, left with the car I wanted at a price I wanted to pay. Would definitely service my vehicle here and shop here again! Staff was friendly and helpful, left with the car I wanted at a price I wanted to pay. Would definitely service my vehicle here and shop here again! More
by Phillip Sterling
Employees Worked With
Bruce Peterson
October 16, 2017
Great Service I enjoy working with Land Rover in Indianapolis, because Rod Shaw is an excellent communicator and friendly. His excellent customer service is part o I enjoy working with Land Rover in Indianapolis, because Rod Shaw is an excellent communicator and friendly. His excellent customer service is part of the reason I purchased my 4th Land Rover. Having a caring Service Advisor makes a big difference with customer service. More
by Cass123
Employees Worked With
Rod Shaw
October 13, 2017
Outstanding customer service We live 75 miles from the dealership. We were able to plan our trip over to have our F-Pace serviced, receiving a courtesy vehicle for the day. After We live 75 miles from the dealership. We were able to plan our trip over to have our F-Pace serviced, receiving a courtesy vehicle for the day. After returning home, we needed to return again due to small glitch with the computer update they had installed. Instead of having us return all the way to the dealership, our service advisor sent over a driver with a courtesy vehicle and picked ours up from the house and returned it the same weight following the second service visit. The service department went above and beyond with this level of customer care. This type of attention to detail creates brand satisfaction beyond words with my wife and myself ! More
by F-Pace Driver
Employees Worked With
Dan
