Jaguar, Land Rover, Volvo Cars of Indianapolis

Bought car, paid cash, refuse to give title I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve mon I bought a new car. Paid cash. They will not deliver a clear title. This is a new car. They are requiring a person to KEEP the car for twelve months. I traded it. This whole process taught me the tricks this dealer plays. Sign an agreement and you are told one thing and then find out later it was something else. Stay away from Tom Wood at all costs. More

Be very cautious when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspectio when shopping at this dealership. I test drove a vehicle. It had some issues (which leads one to wonder how it made it past the 140 point inspection, but that's a whole other subject). I was not interested in the vehicle unless the issues were fixed. I was told that it would be no problem to address the issues, but needed a credit card to show "good faith" because there are 15 other salesmen trying to sell the same vehicle. I was assured repeatedly that the card would NOT be ran...and on that very day (without my authorization), they charged the card $200.00. Refund was credited two weeks later, but only after several texts/phone calls from me were made. PS. I would NEVER have provided my credit card information, but the salesman is a relative of a coworker and I made the mistake of trusting him when he said the card would not be ran. Lesson learned. More

Tom Wood knows Volvos. This team of experts performed an independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspe independent assessment of my Volvo after my engine was destroyed by a general auto service place performing an oil change. They did a detailed inspection of my car, took pictures of problem areas, and explained the issues to me in layman’s terms (they were incredibly patient with me because I know nothing about cars!). The evidence showed that my engine was destroyed due to oil starvation. I confronted the general service place with this information and they told me I would have to take them to court. I was a little lady representing myself against a big corporate attorney and I won the case. There is no way I could have done this without the expertise and willingness of the Tom Wood team to go above and beyond in helping me out. I owned my Volvo for 10 years and have always taken my car to the dealer for service—this one time I decided it wouldn’t hurt to take it to a place that was closer to my house. Learn from my mistake and take your Volvo to Tom Wood—they do things right. More

My low tire pressure light came on unexpectedly. I stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad wi stopped by Tom Wood Volvo without an appointment. Mary and Tim worked me in very graciously even though it was a busy Monday after a period of bad winter weather. I got the kind of personal service I always get there. They got me back on the road in a reasonable timeframe feeling secure again. More

Excellent salesmanship as well as listening skills..... Helped me to make my decision --- wonderful job! Salesman made an effort to get all the information I would need to make my choice. Helped me to make my decision --- wonderful job! Salesman made an effort to get all the information I would need to make my choice. More

All went well. A little expensive but everything on a Jaguar is expensive. The only issue is I had them check the wipers and they still don't work in the slowest speed. And I am very upset you are forc Jaguar is expensive. The only issue is I had them check the wipers and they still don't work in the slowest speed. And I am very upset you are forcing me to open an account!!!!! More

Things went smoothly. I worked online in waiting room as car was serviced for me right there. No issues, all good, and appreciated the relatively quick turn around time. And had it been a bigger, longer a car was serviced for me right there. No issues, all good, and appreciated the relatively quick turn around time. And had it been a bigger, longer appt they had a loaner car for me if needed, so really great to have that back up too. Good work! More

My Volvo has been service at Tom Wood by Matt for 14 years. I have never had to return a second time for the same problem. Matt has been kind, courteous and accomadating to my schedule. He is a great years. I have never had to return a second time for the same problem. Matt has been kind, courteous and accomadating to my schedule. He is a great diagnostician and the service staff have been exemplary with keeping my vehicle maintained, safe and reliable. I will stay with Volvo because of the great atmosphere, mechanics, and Service Advisor at Tom Wood. More

Tom Wood Land Rover is the worst service I've ever seen. I did buy a land rover and I wanted to have them(tom wood) inspect the car before I make my final purchase. So, the service guy told me that we(servi I did buy a land rover and I wanted to have them(tom wood) inspect the car before I make my final purchase. So, the service guy told me that we(service) should perform 150 points inspection which would cost me $150. I agreed to pay and have them check my car. At the end of that day the service guy told me that my car is in great condition and he will mail me the inspection sheet, then he gave me the green light to buy the car. As of to day, I did not receive the inspection sheet and I had to go back to the service for engine problem. When I asked for my inspection sheet. The service guy told me that he forgot to make one. I will never go back to this place again. More

We recently purchased a 2002 Volvo V70 XC in immaculate condition. Our salesman, Paul Bennett, was wonderful and made the process so much more pleasant than we expected. Thanks to him we had an enjoyable t condition. Our salesman, Paul Bennett, was wonderful and made the process so much more pleasant than we expected. Thanks to him we had an enjoyable test drive, easy negotiating experience, and flawless receipt of the car. The sales manager (or whomever it is behind the curtain who makes the deal decisions) was flexible. The business manager (or whomever it is that does the sale paperwork) was friendly and helpful. Chad in parts/service even matched a price I found online for some accessories. We are very happy with the car and the experience. NOTE: I am giving an overall 4 stars instead of 5 for two reasons. #1, We visited the dealership twice before we purchased the car and both times we had to ask the receptionist for a salesman's help while several salesmen stood around watching us check out the car. Maybe there's a different process at Tom Wood than in other dealerships I've visited but I am used to salesman greeting potential customers who are clearly interested in purchasing a car. I interpreted this to mean that we didn't look moneyed enough to take seriously. #2, The first salesman (NOT Paul) who rode with us did not make us look forward to returning for another drive. Nothing awful, we just didn't click with him and expected a dreadful purchasing experience. Thankfully we met Paul and all was well. More