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Jaguar, Land Rover, Volvo Cars of Indianapolis

Indianapolis, IN

4.3
269 Reviews

4620 E 96th St

Indianapolis, IN

46240

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Showing 269 reviews

November 28, 2022

They were extremely helpful getting us tires when one tire blew out while traveling. We couldn’t have had a better experience. More

by Mercer723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Nov 29, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

This review means a lot to us! Thank you for choosing Tom Wood Jaguar Land Rover Volvo and for sharing your thoughtful feedback about our team. We hope to see you again!

November 22, 2022

Excellent performance in every way. Only Because of excellence am Insnswering this despite abusive intrusion into my time. More

by lslandis67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Nov 23, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for taking the time to review us. We value customer feedback and will be sure to keep this in mind in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Brandon Branam - Service Manager/Jaguar Land Rover - 317-848-1030

October 27, 2022

Great experience! Check in was quick and personable. Shuttle ride provided to and from. Tammy scheduled the service to be completed in time for me to avoid rush hour t More

by Llg2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Oct 28, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thanks for sharing that you had a great experience! We are glad that Tammy was helpful and communicative. We appreciate the kind words here at Tom Wood Jaguar Land Rover Volvo!

October 16, 2022

Tom Wood Volvo is an excellent customer focus dealership with great customer experience! Facility is very clean and great working area! The service consultant, Jerry Bronson was excellent, very professional More

by MJH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Bronson
Oct 17, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for this wonderful review of Tom Wood Jaguar Land Rover Volvo! We will be sure to pass along your kudos to Jerry and the team. Take care!

October 15, 2022

I was a cash buyer and purchased a 2018 Land Rover Discovery Sport in mid July. I wish I would have gone with my gut feeling and walked out and purchased a vehicle elsewhere! I had a scheduled appoi More

by Kris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James
October 12, 2022

Service at Tom Wood Volvo was superb! I needed a tire repair on my 2022 XC60. Called Service Department, thinking it might be 2-3 days before I could get an appointment. They got me an ap More

by Lindan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Greeson
Oct 12, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Your review is everything we hope to see! We're overjoyed Tammy welcomed you back with prompt and communicative assistance that accommodated your schedule. She will definitely appreciate this praise when we share it with her. Thank you for being a Tom Wood Jaguar Land Rover Volvo customer. We look forward to working with you again!

September 23, 2022

I was Helped by Waldir, who was super helpful. I actually ended up getting a different car. But he was very professional and super helpful. More

by ljhanji
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waldir Vellani
Sep 23, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Waldir and the Tom Wood Jaguar Land Rover Volvo team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

Jerry is service was exceptional. He kept me updated and notified me when my Volvo was completed. I highly recommend Jerry and his customer service. More

by jackandloretta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry 5 stars!!, Randy Bennett
Sep 23, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Thank you for leaving Tom Wood Jaguar Land Rover Volvo a five-star review! We will give kudos to Jerry for his exceptional service and communication. Until next time!

August 24, 2022

Cost of 80,000 moles way to much ii I I I I I I i More

by Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Bennett
Aug 25, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

Stephen, thank you for this feedback. We strive to keep our prices competitive and reflective of our services, and I would appreciate the chance to speak with you so I can better address any concerns you may have. If you are willing to discuss this further, please feel free to reach out. Thank you, Brandon Branam - Service Manager/Jaguar Land Rover - 317-848-1030

July 20, 2022

If I could give negative stars I would. To sum it up I signed for a car and they sold it without telling me. I put down a $1000 deposit on a Thursday, which they told me would ensure I woul More

by livybailey007
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dakota
Jul 28, 2022 -

Jaguar, Land Rover, Volvo Cars of Indianapolis responded

I'm very sorry that we let you down. It's disappointing to know that you had this experience working with our team and that the vehicle you were interested in sold. This isn't something that we want to take place and I understand your frustration. I will be in touch with my team to look into what happened here. I would appreciate the chance to discuss this with you further and see what we can do to make things right. Please reach out to me when you have the chance. Thank you, Daniel Syvrud - General Sales Manager - 317-848-1030