Jaguar, Land Rover, Volvo Cars of Indianapolis

This dealership was truly amazing and I don’t just say these words lightly but from experience. I work in the customer service industry myself and The Tom Wood Group was extremely helpful kind, understand these words lightly but from experience. I work in the customer service industry myself and The Tom Wood Group was extremely helpful kind, understanding, informational and they got me in my dream car very soon. The process was less then 30mins. One thing I must note and I’m so thankful for is they didn’t Badger me or call me every day. This dealership sent me one email containing the car information I was interested in and one Courtesy call. They left the ball in my court, I recommend this dealership so much. I also recommend Sami she was exceptional in making my transition so smooth and accommodating. 100% excellent customer service This is the place for you if your looking for a great car and excellent service! More

I had a wonderful experience purchasing my Ranger Rover Velar last year (Thanks, Ben!). However, all the good feels are gone following my experience with the service department. I brought my Velar in for Velar last year (Thanks, Ben!). However, all the good feels are gone following my experience with the service department. I brought my Velar in for a seat repair (my doing) and to have all fluids checked and recalls addressed. I received a call back two days later saying they would be able to repair the seat the following day. After not hearing back from them 8 days later, I left a voicemail. I followed this voicemail up with an other the following day. Finally, two days later, I received a return call saying would be finished in two days. However, by the end of the week, I hadn't heard anything. I left a voicemail, and followed up with another voicemail the next day. Still no return call. Finally, the following Monday, I receive a call that my car is ready. I pick up the car - FILTHY - told that washer was down. OK. Then I start the car (after service rep drove the car) and the windshield wiper fluid is on. Who knows what else they didn't check/do??? I addressed the lack of returned calls and was told they were short-staffed. How much time does it take to return a call? I asked to speak with Service Manager, Joe Shore, who asked me what he wanted me to do - I told him it was up to him. He offered to have car detailed, for which I waited an hour. They didn't detail the back of the car. The attention to detail and level of communication is LESS than one would expect when purchasing a car at this price point, and doesn't even rise to the level anyone should expect in any situation! Return the phone calls. Pay attention to details. Do what you say you are going to do. I really don't think I'm asking too much. More

Can’t say I had a good experiences this visit. Dropped it off on Wednesday and didn’t get it back till Saturday. They replaced two pieces of trim and repaired a seat belt. No communication from my service ad off on Wednesday and didn’t get it back till Saturday. They replaced two pieces of trim and repaired a seat belt. No communication from my service advisor until I called him. They indicated they are understaffed. It’s regrettable their phone system is undermanned as well. More

I keep going back because of Mary in the service department. She is always extremely responsive, helpful, upbeat, and honest. As long as Mary is there I’ll keep coming back! department. She is always extremely responsive, helpful, upbeat, and honest. As long as Mary is there I’ll keep coming back! More

Excellent experience purchasing a certified used car. Salesperson did a great job explaining the different control functions. Very good overall purchase. Highly recommend salesperson Raina. Salesperson did a great job explaining the different control functions. Very good overall purchase. Highly recommend salesperson Raina. More

Excellent service and nice waiting area. Friendly service from the service agent Angie. My appointment was the first of the day at 8:00am and she was ready on time. service from the service agent Angie. My appointment was the first of the day at 8:00am and she was ready on time. More

I had scheduled my appointment for a 30k check up, which supposedly went routinely, but the car was returned with the check engine light on, which I had asked them to review. So I tried to use the Volvo val supposedly went routinely, but the car was returned with the check engine light on, which I had asked them to review. So I tried to use the Volvo valet to schedule another pick up for the following Wednesday. I left a message also with the service department, to let them know that the light had appeared again as the reason for my appointment. The 8 to 9 a.m. time slot came and went, so I called the service department around 9 to see why no one had shown up to pick up my car. I was forwarded to another voicemail, where I left a message with the service department. I received no follow-up call and no one showed up to pick up my car. Maybe this review will get their attention. As I didn't speak with anyone directly other than the receptionist, I do not want to call out one particular person in this review, but the rating system is forcing me to choose. More