Jaguar Land Rover West Columbia

Well, at the beginning of the sale we agreed on something and they end up doing something different. I wouldn’t recommend anyone to come to this dealership. Greg stated that the would back up his employee si and they end up doing something different. I wouldn’t recommend anyone to come to this dealership. Greg stated that the would back up his employee since he has known him for 5 years taking upon consideration that I had text messages of the stuff that was supposed to be taking care of. I did have a great experience with Tom and Ashley at their Service Center. More

They were prompt and efficient. They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my c They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time. More

Very satisfied with the care and service you provide. I would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you More

I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a l a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!! More

Very helpful I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! More

Great service and amazing vehicles This was my first visit here and I was so impressed I didn't shop anywhere else. Arnold, our sales person was very helpful, friendly, knowledgeable, This was my first visit here and I was so impressed I didn't shop anywhere else. Arnold, our sales person was very helpful, friendly, knowledgeable, and no pressure sales. We test drove 2 SUV's & I loved the Range Rover Sport and didn't need to drive anything else. It drives so well and has so many great features. Arnold is very attentive and made my buying experience go very smoothly. The finance guy, Joe was also very helpful and friendly. Both Arnold and Joe are very real and down to earth. I would definitely recommend buying a car from Land Rover West Columbia, thank you! More

I had a great experience at Land Rover. My previous car was purchased at Land Rover. All of the sales people I have worked with are awesome. They also have a great service department. was purchased at Land Rover. All of the sales people I have worked with are awesome. They also have a great service department. More

Amazing Customer Service! Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensu Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensure my Range Rover was returned to me, finely-tuned! More

I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and translates my description of the problem to what the technicians need to diagnose the service. Ashley and her predecessors understand vehicles; they do not solely schedule service. Ashley is in fact exceptional on scheduling, she keeps me informed with my vehicle repair via text, and coordinates my timely vehicle drop-off with a loaner the evening before service, and my quick pickup when the service is completed. I have no intention to service my Land Rover anywhere else. More

Range Rover in the shop for 4 weeks This has less to do about the dealership and more to do about the 2019 Range Rover.4 weeks in the shop and still not fixed. Poor communication about t This has less to do about the dealership and more to do about the 2019 Range Rover.4 weeks in the shop and still not fixed. Poor communication about the issue and now waiting for a new mechanic to start with the dealership. Sadly this is my second RR sport and both have had issues. My 2019 has less than 10k miles on it! I have bought 3 vehicles from this dealership; I emailed the GM and he did not have the courtesy to respond back. As the CEO of a company if a customer emails me I always respond within an hour. More