Jaguar Land Rover Willow Grove

UPDATED: I got a call from the general manager, Scott, after this review has posted, looking to resolve this issue and "make things right". After a brief conversation, and explanation of the defect, we c after this review has posted, looking to resolve this issue and "make things right". After a brief conversation, and explanation of the defect, we came to a mutually agreeable resolution. A follow up appointment was scheduled, and loaner was provided. All issues were resolved as discussed, under warranty, and I picked up my car the next day. xxxxxxto Joe for keeping on top of it. I am still deducting a star from this review, as this whole run around could have been avoided altogether on day one, saving me time and hassle of going back and forth to the dealership, which is an hour away from my home. ORIGINAL: Reviewing only the service department. Brought my brand-new 2026 F-PACE to Jaguar Willow Grove for its first oil change and to address a steering-wheel vibration (I assumed a simple wheel balance). Oil change was fine. During inspection, the tech shared a video showing a bent front lower control arm, which would explain the highway-speed vibration. Because the car is essentially new and under warranty, I authorized the repair. Then the wheels came off. My advisor Joe immediately labeled it customer-induced damage and said warranty would not apply. I asked for evidence of impact—scratches, dents, rash on the wheel or tire, underbody marks—nothing. The control arm looked pristine aside from the bend, and there was no related damage anywhere. Common sense points to a manufacturing defect. I requested the vehicle’s arrival/initial inspection report from when the dealer took delivery; I was given no documentation. Instead, I was blamed for not reporting the vibration sooner (I live over an hour away and planned to address it at the first service). I then asked Joe to open a case with JLR—standard practice for disputed warranty issues. He refused, said it wasn’t his job, and told me to call myself. JLR later confirmed the dealer must contact them, leaving me in a classic runaround. Bottom line: zero accountability, no documentation, and a refusal to even initiate a warranty claim on a nearly new vehicle. I will not return to Jaguar Willow Grove, and this experience makes me rethink ever buying another JLR product. If this is how warranty concerns are handled, the brand does not stand behind its vehicles. Management: fix your process and train your staff to escalate and advocate for customers—not stonewall them. More

Best service dept and advisors for your Land Rover ! ! Show urgency and updates regularly with you ! Show urgency and updates regularly with you More

My experience is always great. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. More

The sales and service teams are excellent. My recent service with Bob was great. Thank you for your continued great service! My recent service with Bob was great. Thank you for your continued great service! More

Everyone in this dealership from sales, service and finance is professional, courteous and knowledgeable. My experience with each of these departments has been friendly, supportive and fair. finance is professional, courteous and knowledgeable. My experience with each of these departments has been friendly, supportive and fair. More

Gary is always great to work with and always keep me updated as to the status of my car updated as to the status of my car More

Ryan is an incredible sales rep- he went way above and beyond for me. He put my interest ahead of his own. Best experience at a car dealership ever! beyond for me. He put my interest ahead of his own. Best experience at a car dealership ever! More

Worked with Gary he was attentive and kept me updated every step of the way with my service every step of the way with my service More

Solid service department. Bob Snyder makes the whole process efficient, smooth and transparent. Also, it’s a great place to buy a previously owned Land Rover. Bob Snyder makes the whole process efficient, smooth and transparent. Also, it’s a great place to buy a previously owned Land Rover. More