
Jaguar Land Rover Willow Grove
Willow Grove, PA
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Pleasant pre-owned vehicle purchase experience We had been in the market for a bit when we had the pleasure of meeting George Weldon. We stopped in to see a vehicle (not a franchise model) that La We had been in the market for a bit when we had the pleasure of meeting George Weldon. We stopped in to see a vehicle (not a franchise model) that Land Rover of Willow Grove had on their lot that met our search criteria. George was super to work with. He was genuinely interested in understanding what we were looking for and patiently answered our questions. Ultimately, we were satisfied that we found the right vehicle and completed the purchase. Everything was handled courteously and efficiently, right through to the quick delivery of the vehicle registration (~2 weeks after the sale). Throughout the process, everyone we met at the dealership was friendly and helpful. For us, however, it was George's approach that made this our most pleasant preowned vehicle purchase experience (and we've bought many over the years). He even called us a few weeks after the sale to check in and make sure we were enjoying our "new" car. We will certainly call George when we're back in the market and we will, without hesitation, recommend George to family, friends, neighbors and coworkers. More
Terrible experience - worst dealership ever I recently purchased a new Jaguar xf from Willow Grove Jaguar and had the worst experience ever in buying a new car. The process seemed to be going q I recently purchased a new Jaguar xf from Willow Grove Jaguar and had the worst experience ever in buying a new car. The process seemed to be going quite well all the way through delivery of my new car. However, there were mechanical issues with the vehicle, and that is when things went south in a hurry. My interactions with the sales person, service people and the General Manager were all very trying. The slowness of response was frustrating, however that was not the most difficult. After my complaints about the mechanical issue, I was offered an exchange. My vehicle was to be replaced by another of equal or greater value. That seemed reasonable to me. However, the dealership reneged on that offer and blamed the manufacturer - Jaguar Corporate. My efforts with the customer service people at Jaguar Corporate provided me no positive results. I would recommend staying away from this dealership and would be very skeptical of this "luxury" brand until they set up their game in customer service and satisfaction. More
Extraordinary Service and Experience!! I went in to test drive my new Land Rover Discovery on a Friday and called Matt Petro back Saturday with a yes! Matt made every aspect of my purchase I went in to test drive my new Land Rover Discovery on a Friday and called Matt Petro back Saturday with a yes! Matt made every aspect of my purchase easy, comfortable and completely uncomplicated. I am so happy with my new car and the service I received at Land Rover Jaguar Willow Grove made the entire experience perfect!! Thank you!! More
Dealt with a conniving salesperson . Talked to Mark Reilly Sr trying to get myself into a new HSE. In the beginning he told me that they would require me to do a finance app even though I Talked to Mark Reilly Sr trying to get myself into a new HSE. In the beginning he told me that they would require me to do a finance app even though I'm paying cash for a vehicle. He assured me they would not run my credit. Stupidly I did it trusting a salesperson's word . Please if you're looking to buy a new SUV , do not purchase one from Willow Grove. I hope you can find a sincere salesperson somewhere else. More
Exactly what I expected in buying a Range Rover....perfect I've always wanted a Range Rover and the buying experience to go along with it. I was so pleased with Mike Jr, my sales guy. He worked with me in or I've always wanted a Range Rover and the buying experience to go along with it. I was so pleased with Mike Jr, my sales guy. He worked with me in ordering my HST and made the entire experience great. Great product knowledge, customer service, sense of humor and ease of doing business. The final transaction negotiation was smooth, pleasant and fair. My expectations were totally exceeded. Also, Kimberly the finance manager further complimented the entire experience. I've bought a lot of cars from other luxury brands and this was the best of them all. More
Flawless experience It was a wonderful experience working with Mike Symth Jr. He explained each step of the car buying/leasing process with ease and confidence. His prof It was a wonderful experience working with Mike Symth Jr. He explained each step of the car buying/leasing process with ease and confidence. His professionalism is admired. I could not be happier with my new 2016 Land Rover Discovery! More
Superior Service and Sales I purchased a new F-type. Chris and Todd were extremely helpful and made the experience exceptional. Every question I had and request was handled quic I purchased a new F-type. Chris and Todd were extremely helpful and made the experience exceptional. Every question I had and request was handled quickly and taken care of to my great satisfaction. It made the sales buying experience very easy with no pressure at all. Would highly recommend them to anyone looking for exceptional sales and service. More
Great experience at Land Rover Willow Grove My experience at Land Rover Willow Grove was phenomenal. Chris Giuffrida was always so friendly and helpful through out the process. He always greeted My experience at Land Rover Willow Grove was phenomenal. Chris Giuffrida was always so friendly and helpful through out the process. He always greeted me with a smile and went above and beyond to give me all the information I needed. He followed up with me constantly but was never "that annoying sales person". If anything, I was a super annoying customer and must have visited the place at least 7 times and test drove 5 times before making a decision. He was never irritated with me and always encouraged me to do things my way so that I was 100% sure and happy with my decision. Todd was also extremely helpful with finding me a car towards the end of the process. They have a great team and I'm so happy with my Range Rover Evoque and my decision. Thanks again team Willow Grove! Can't wait to see you at my first car service! More
Always Superior Customer service I have purchased 5 Range Rovers from this dealership and have always had superior customer service - from Mark Reilly in Sales, to all the gentleman i I have purchased 5 Range Rovers from this dealership and have always had superior customer service - from Mark Reilly in Sales, to all the gentleman in the service department and Kim is an ace with all the paperwork!! I would highly recommend them to anyone looking for a luxury vehicle! More
Great Dealership Purchased a new 2016 Range Rover Sport from Chris Guiffrida and could not be pleased. Chris and Todd Agostini were professional and helpful from beg Purchased a new 2016 Range Rover Sport from Chris Guiffrida and could not be pleased. Chris and Todd Agostini were professional and helpful from beginning to the end. Chris made insightful recommendations and was always available when needed. Thanks for everything Chris and the entire staff from the Land Rover of Willow Grove. Carl More