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Jaguar Land Rover Willow Grove

Willow Grove, PA

4.8
413 Reviews

900 South York Rd

Willow Grove, PA

19090

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Showing 413 reviews

January 30, 2014

This has been my second experience with The Great Britains and Bill Marshall. Bill has renewed my faith that there are "true gentlemen" in the retail automobile business. His manner, attitude and all More

by JMK0156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Dane, Bill Marshall
January 29, 2014

Bob was an excellent sales guy from the get go. He listened to our needs for a vehicle and our price range. He presented us with a rover that was an exceptionally good buy and meets the needs of our g More

by Jlandwrson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nicholls
January 25, 2014

Bill was very informative and patient in assisting me when I purchased my 2012 Range Rover Evoque. He made the whole experience very exciting and rewarding. Because of people like Bill, I will continue t More

by aangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Marshall
January 24, 2014

The Staff Members are very Professional and Courteous. Yes, I am more than happy to Recommend this Dealership to all of the People that I care about. More

by Alpha777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Bill Marshall, Brandon Best
January 24, 2014

Purchased an Evoque from Bill Marshall. My wife and I couldn't have been happier with the service provided to us. We would both definitely recommend this dealer and Bill was a pleasure to work with. More

by danielfierst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Marshall
January 21, 2014

I have purchased 3 vehicles from them and everyone I dealt with was top notch! and will return when it is time for another vehicle More

by Herman1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Burton, Kimberly Dane, Bill Marshall
January 19, 2014

Every aspect of our experience from the test drive to the finance appointment to picking up our new Range Rover Evoque was absolutely superb. The staff is amazingly friendly and helpful and answered every qu More

by TamaraFierst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Dane, Bill Marshall
January 14, 2014

I recently purchased a 2008 Chevy Tahoe from your dealership. I originally saw the vehicle on the internet and then sent an inquiry about it. The internet sales department was quick with a response a More

by tchenier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heath, George Weldon
January 02, 2014

Everyone at the dealership is very polite and friendly. The atmosphere of the personnel is customer focused. My service advisor Steve Heath is great and provides updates on the status of the repair and whe More

by Gordo4692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heath, Steve Heath, Jr.
December 29, 2013

We are looking to purchase a new vehicle. After waiting for a salesman in the show room for over 30 minutes we left. We were treated like we were invisible. we went to the Infiniti dealership around the co More

by Luky013
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nobody
Jan 13, 2014 -

Jaguar Land Rover Willow Grove responded

Dear Luky013, My name is Jason Banner, and I am the Internet Customer Service Manager at Jaguar Land Rover Willow Grove. We are committed to providing the highest level of customer service, but based on your Dealer Rater review you did not share that experience. I'm sorry you feel that you could not recommend our dealership to others, and I would like to help you resolve any issues you had with your experience at our store. Can you please provide me with some specifics as to your visit, i.e. date of visit, year make and model of your vehicle, which personnel were involved, and how you felt the situation could have been handled to your satisfaction? Thanks in advance for your feedback, and I look forward to helping you change your opinion to a more positive view of our store. Regards, Jason Banner Jaguar Land Rover Willow Grove 215-443-5900 x120

Jan 14, 2014 -

Luky013 responded

We were there on 12/29/2014. We have decided to purchase an Infiniti vehicle so we will not be needing your services

Jan 14, 2014 -

Jaguar Land Rover Willow Grove responded

Thank you for your feedback and all the best with your new Infiniti, We appreciate your feedback and are always looking to improve our sales process. Please let me know if there is anything I can help you with in the future.

Jan 14, 2014 -

Jaguar Land Rover Willow Grove responded

Thank you for your honest and frank feedback. We were short a salesperson on Saturday, December 28, due to the holidays and sincerely apologize for your wait time. We are revising our holiday scheduling so this situation does not occur again. All the best with your new Infiniti and please let us know if there is anything we can do in the future.