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Jaguar Land Rover Willow Grove - Service Center

4.3

29 Lifetime Service Reviews

900 South York Road, Willow Grove, Pennsylvania 19090

29 Reviews of Land Rover Willow Grove - Service Center

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January 19, 2020

"Excellent service department-from the service advisor to..."

- StevenP

Excellent service department-from the service advisor to the mechanic. 5 stars. True professionals who are there to help. They make the service process easy.

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Recommend Dealer
Yes
Employees Worked With
January 17, 2020

"Was very happy with work performed. Work was done on..."

- ssembler

Was very happy with work performed. Work was done on time and in accordance with estimate of costs. I was also happy with the loaner car provided. A good experience overall.

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Yes
Employees Worked With
December 21, 2019

"I am a first time customer to this dealership and from..."

- Tsbeer13

I am a first time customer to this dealership and from the time I came in till the time the car was completed I was kept informed. I would recommend this dealership to any Jaguar owner

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Recommend Dealer
Yes
Employees Worked With
Other Employees : English Bob
October 24, 2019

"Quick service."

- Lil

Car looked wonderful when it was ready, having been washed and vacuumed. Needed the car by 1:30 and they had it ready in plenty of time. Much appreciated.

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Yes
Employees Worked With
September 25, 2019

"Replace rear panels"

- Jagowner

The replacement was carried out under warranty. It was very efficiently done with prompt polite service. I was kept well informed of the progress. Very pleased.

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Yes
Employees Worked With
September 19, 2019

"Warranty work "

- Jim

Most professional organization. People who answer the phone, service managers, check in tech, repair team are all friendly and thorough. I highly recommend this dealer.

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Yes
Employees Worked With
Other Employees : Linda and Lynn
August 14, 2019

"car malfunction "

- Boomer1!

steve was great service was great with concierge very great i have 1 bmw 2 mercedes and this jag just wash car when returning that’s what msb provides

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Recommend Dealer
Yes
Employees Worked With
August 12, 2019

"Great"

- Jagju

I went in without an appointment because of a noise in my car over the weekend. They were able to fix that problem and when I said I needed to make an inspection appt they did that while a was there! Very accommodating!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : R.A gentleman helped me some options I wasn’t using
July 22, 2019

"Bob Snyder is..."

- goodcat

...honest, straight forward and bends over backwards to make sure your service experience is top notch. I've been fortunate enough to have him on the other side of the counter for around eight years. He's the best!

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Yes
Employees Worked With
April 23, 2019

"Brakes"

- Peter

I have a Jaguar F-Pace with only 16k miles on it and the brakes have been squeaking for the last 3k if not more. I took it to the dealer and they said the brakes are at 90% and said it was the tire shine. So i took the tire shine off the car wash and washed it a couple times....brakes still squeak. Take it in because the O2 sensor went and mentioned about the brakes still squeaking. They if the O2 sensor but say the brakes aren't making the squeaking sound when they are driving it. Its so fustrating that dealerships like this one don't believe you. Why would i want to waste 2 hours dealing with the dealership and loaner cars. Why does it take 3 times for me to mention about the brakes. We pay a lot of money for cars and they can't fix or tell you they will replace the brakes. They are at 90%. Not as if they were at 15% and i am trying to get a free pair of front brakes. POOR SERVICE!!!

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Recommend Dealer
No
Employees Worked With
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