Jaguar Land Rover Willow Grove - Service Center

The dealer had significant issues last year when it was owned by others. It has improved but I would always verify the Certification coverage's if you buy a Certified Land Rover.

I bought a Velar this past January. Love the car but hate the service I received from the service department at Willow Grove. My Bluetooth and Sirius Radio wouldn't work and took it in 3 different times. They said my car was fixed each time. If they had checked, they would have seen that the issues were never fixed. I finally got fed up with them and took my car to the Land Rover dealership on the Main Line. Low and behold they fixed my car. They told me they would get to the bottom of the problem and they did. They had to replace the Infotainment Module Control. The Bluetooth and the Sirius Radio work perfectly now. Willow Grove either doesn't care or have very incompetent people working in the service department. I have purchased 3 Land Rovers and will never purchase another one from Willow Grove!!!

From the time the receptionist answers the phone to the time you walk out the door, there is nothing but the best of professionalism. Everyone is knowledgeable, friendly, pleasant. You could talk to anyone and leave with a good feeling. They talk with you, not at you. Mike Smyth, Jr. is exceptional. Always smiling, pleasant, very knowledgable, trustworthy. He sold us our 2011 LR4, and every time I come in for service, he is always friendly and shows interest concerning the car even though it's been 4 years. This is our 3rd purchase from him! Hopefully we'll be back for another one!

Always a great experience at the dealership , the team here is very knowledgable about their vehicles and always willing to go above and beyond to keep a satisfied customer !

We have purchased 2 cards from the Land Rover of Willow Grove dealership. Exceptional value and impeccable service! I would highly recommend them for any new car purchase and/or service.

The service manager that worked at my local Land Rover dealership quit. I own a Range Rover HSE. I was concerned about trustworthiness of the dealership in his absence and causally mentioned my trepidation to a friend. It was recommended to me to take my vehicle to Jaquar Land Rover of Willow Grove. I felt that was quite a distance to travel but after speaking to the service manager Brandon Best several times, I felt it was worth the drive if that would ensure that I was not taken advantage of. As a female I've experienced mechanics trying to take advantage of me and I was willing to go to great lengths to avoid that horrible experience again. Brandon made many representations and assurances to entice me to trust his service department. This dealership and service center turned out to be absolutely FRAUDALENT!! I was assured that if I broght my vehicle from DC to their dealership in PA that they would provide optimal customer service that I could rely on and depend on. They promised it would be woth my time and attention. This dealership has been THE WORST dealership experience EVER!! If there was a way to rate them with a -10 I would. They have been completely unprofessional and masterminds of the bait and switch. They have been indisputably untrustworthy and their personnel lacks even an ounce of veracity. The dealership issued an apology and made an offer to rectify their mistKes, missteps and fraudalent misrepresentations and then breached and reniged on there OWN offer and own words!! I should have expected nothing less considering their egregious deceitful inaugural behavior. Bill Marshall who is in a managerial position had the audacity to say to me to trust his word and the very next day showed how sneaky and untrustworthy he is. Tom Burton intersected a call I made to the owner Michael Smyth. He claimed he was trying to the resolve the matter when in fact he was only wasting my time with his unprofessionaliam instead of respectfully escalating the matter as I requested. I would not recommend this dealership or service center. I'm a lawyer and have decided after working to no avail with the dealership, to explore my legal remedies against them including filing a lawsuit for my damages and out of pocket expenses. If you have any other option to service your vehicle, take it. Take your business where it will be respected and appreciated, fully. They completely tried to take advantage of me.

My service at land rover willow grove was absolutely wonderful. Brandon is definitely the Best, and customer service was awesome as well. I will be returning.

As usual Brandon is the reason why we will continue to have our car serviced at the great britains. BRANDON BEST is the BEST hands down from start to finish.

Brandon made getting my car serviced easy. He was informative and had everything fixed in a timely manner and with professionalism. He is an honest and hard worker who will assure you that you are in good hands. I will be back in the future whenever my car need servicing. Thank you again, Brandon.

This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, Mark Reilly was condescending and borderline rude. Throughout the years I consistently brought my car in for service at the dealership. The service advisors were mostly Ok, especially Brandon Best. When my truck hit 90k, everything went downhill. The customer service was terrible, as if my business didn't matter to them any longer (probably because my warranty would expire at 100k). I literally had to fight with the service department over the fact that I HAD a valid warranty when they had the truck for 2 weeks and couldn't figure out that the starter was bad (when the car wouldn't start). They actually charged me and then had to round me the following day when finally realized I did in fact have a warranty. 1 month later the car was back at the dealer with a blown PCV valve and again they had it for another week. Not a week later a connecting rod blew literally through the side of the block. When I got the car towed in, they tried to blame me for this happening. After 10 days, they finally lt me know that a new motor would be covered by my warranty. 5 days later they told me they were having trouble getting a new motor. After another 5 days they told me that Land Rover can't get me a new motor for at least 9 months and that Land Rover wouldn't cover a loaner car for that time period. So, as a result they wanted to just buy out the rest of my loan (13K) and send me on my way. Needless to sy this was unacceptable, after a total of 5 weeks, we finally settled on 21k for the truck. I was told that this was from the factory, but when I spoke with the factory rep Land Rover was only paying off the loan and the dealer was sending the car to salvage for the additional 7k. The dealer agreed to provide me a car at "their cost". After trying to charge me retail for the "service performed" and the CPO there was a net discount of 4k. Other dealers had the same vehicle with 12k less miles for the same price. Land Rover Willow Grove over charges for their vehicles, and outright rude and disrespectful. Tom Burton (General Manager) spearheaded this process and dragged his feet at every turn. There was no reason for this to take 5 weeks and more so, how can a dealer/manufacturer not get a motor for 9 months. If you want a Range Rover go somewhere else. Go to West Chest Land Rover, go to Allentown Land Rover, Go To Cherry Hill Land Rover. The price will be better, the customer service will be better and ultimately they will actually appreciate your business. If you want to be treated like crap, like your money doesn't matter and like they are doing you a favor; go to Land Rover Willow Grove. Just don;t sy I didn't warn you.