Jaguar Land Rover Willow Grove

Great place to take your car to for an repair and get the job done right job done right More

Friendly, thorough, caring and knowledgeable team. Communications were amazing from drop off to pick up. My service rep. Michelle was amazing in every way. This was the first visit and I will be retur Communications were amazing from drop off to pick up. My service rep. Michelle was amazing in every way. This was the first visit and I will be returning again for sure! More

I’ve been a customer at Willow Grove LR since 2014. My 2022 SUV needed service with a part that wasn’t immediately available. Willow Grove set me up with a loaner and kept me updated on my vehicle’s My 2022 SUV needed service with a part that wasn’t immediately available. Willow Grove set me up with a loaner and kept me updated on my vehicle’s status every step of the way. Very satisfied with the level of communication. Service has improved noticeably. Special compliment to Michelle for the extra effort to make the repair a positive experience. More

Service is quick and easy. Professional, friendly staff takes the sting out of car service. Professional, friendly staff takes the sting out of car service. More

Outstanding and sincere customer service starting from the GM all the way along the line. Even though Princeton is a bit closer for me I travel here as I have always had great experiences with sales and s the GM all the way along the line. Even though Princeton is a bit closer for me I travel here as I have always had great experiences with sales and service. More

This dealer provides exceptional service. I never have to worry about them damaging my car. This is the only Jaguar dealer that I will take my car to because I always get the car back bette I never have to worry about them damaging my car. This is the only Jaguar dealer that I will take my car to because I always get the car back better than I left it. More

UPDATED: I got a call from the general manager, Scott, after this review has posted, looking to resolve this issue and "make things right". After a brief conversation, and explanation of the defect, we c after this review has posted, looking to resolve this issue and "make things right". After a brief conversation, and explanation of the defect, we came to a mutually agreeable resolution. A follow up appointment was scheduled, and loaner was provided. All issues were resolved as discussed, under warranty, and I picked up my car the next day. xxxxxxto Joe for keeping on top of it. I am still deducting a star from this review, as this whole run around could have been avoided altogether on day one, saving me time and hassle of going back and forth to the dealership, which is an hour away from my home. ORIGINAL: Reviewing only the service department. Brought my brand-new 2026 F-PACE to Jaguar Willow Grove for its first oil change and to address a steering-wheel vibration (I assumed a simple wheel balance). Oil change was fine. During inspection, the tech shared a video showing a bent front lower control arm, which would explain the highway-speed vibration. Because the car is essentially new and under warranty, I authorized the repair. Then the wheels came off. My advisor Joe immediately labeled it customer-induced damage and said warranty would not apply. I asked for evidence of impact—scratches, dents, rash on the wheel or tire, underbody marks—nothing. The control arm looked pristine aside from the bend, and there was no related damage anywhere. Common sense points to a manufacturing defect. I requested the vehicle’s arrival/initial inspection report from when the dealer took delivery; I was given no documentation. Instead, I was blamed for not reporting the vibration sooner (I live over an hour away and planned to address it at the first service). I then asked Joe to open a case with JLR—standard practice for disputed warranty issues. He refused, said it wasn’t his job, and told me to call myself. JLR later confirmed the dealer must contact them, leaving me in a classic runaround. Bottom line: zero accountability, no documentation, and a refusal to even initiate a warranty claim on a nearly new vehicle. I will not return to Jaguar Willow Grove, and this experience makes me rethink ever buying another JLR product. If this is how warranty concerns are handled, the brand does not stand behind its vehicles. Management: fix your process and train your staff to escalate and advocate for customers—not stonewall them. More

Best service dept and advisors for your Land Rover ! ! Show urgency and updates regularly with you ! Show urgency and updates regularly with you More

My experience is always great. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. More