This is by far the worst dealership I have ever dealt with.
I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, Mark Reilly was condescending and borderline rude.
Throughout the years I consistently brought my car in for service at the dealership. The service advisors were mostly Ok, especially Brandon Best. When my truck hit 90k, everything went downhill. The customer service was terrible, as if my business didn't matter to them any longer (probably because my warranty would expire at 100k).
I literally had to fight with the service department over the fact that I HAD a valid warranty when they had the truck for 2 weeks and couldn't figure out that the starter was bad (when the car wouldn't start). They actually charged me and then had to round me the following day when finally realized I did in fact have a warranty.
1 month later the car was back at the dealer with a blown PCV valve and again they had it for another week. Not a week later a connecting rod blew literally through the side of the block. When I got the car towed in, they tried to blame me for this happening. After 10 days, they finally lt me know that a new motor would be covered by my warranty. 5 days later they told me they were having trouble getting a new motor. After another 5 days they told me that Land Rover can't get me a new motor for at least 9 months and that Land Rover wouldn't cover a loaner car for that time period. So, as a result they wanted to just buy out the rest of my loan (13K) and send me on my way.
Needless to sy this was unacceptable, after a total of 5 weeks, we finally settled on 21k for the truck. I was told that this was from the factory, but when I spoke with the factory rep Land Rover was only paying off the loan and the dealer was sending the car to salvage for the additional 7k.
The dealer agreed to provide me a car at "their cost". After trying to charge me retail for the "service performed" and the CPO there was a net discount of 4k. Other dealers had the same vehicle with 12k less miles for the same price.
Land Rover Willow Grove over charges for their vehicles, and outright rude and disrespectful.
Tom Burton (General Manager) spearheaded this process and dragged his feet at every turn. There was no reason for this to take 5 weeks and more so, how can a dealer/manufacturer not get a motor for 9 months.
If you want a Range Rover go somewhere else. Go to West Chest Land Rover, go to Allentown Land Rover, Go To Cherry Hill Land Rover. The price will be better, the customer service will be better and ultimately they will actually appreciate your business.
If you want to be treated like crap, like your money doesn't matter and like they are doing you a favor; go to Land Rover Willow Grove. Just don;t sy I didn't warn you.