Jaguar Land Rover of Chantilly - Service Center

Would not recommend anyone taking their vehicle here for service. If you want to be charged double for service this is the place. My most recent two service experiences for our Land Rover Discovery we service. If you want to be charged double for service this is the place. My most recent two service experiences for our Land Rover Discovery were both examples where we were attempted to be over charged. The first was a recommendation to replace both front and back brake pads and rotors. We decided to get a second opinion. Based on that the cost of the OEM parts were significantly less and we didn’t even need to replace the rear pads and rotors as they have plenty of life. The most recent experience was even much worse. We had the check engine light come on. Based on this we thought it would be best to take it the dealer to have is looked at. After the $400 diagnosis the recommendation was an $11,000 repair. After performing some research it appears this repair should be covered under an 8 year 80000 mile emissions warranty. When attempting to discuss with the service manager he basically offered zero assistance and empathy other than telling me call Land Rover directly which I did and intend to follow through with. After reviewing the part recommendations for the repair we found all the parts OEM could be purchased for half of what Land Rover Chantilly quoted. Based on this we picked up the vehicle and low and behold the check engine light is no longer on. Am not sure if it will stay this way but I do know I will not be taking it back to have any service performed at this dealer. This is completely unacceptable for a service department to charge inflated prices like this and not to work with there customers. Cars are expensive and when you buy a Land Rover or Jaguar you expect outstanding service. This dealers service does not reflect that. More

I have worked with this dealership for 15 years and have watched it go from 5+ stars to 0. The service department is deplorable; they do not communicate and they do not meet the deadlines that they promise. watched it go from 5+ stars to 0. The service department is deplorable; they do not communicate and they do not meet the deadlines that they promise. I still love my vehicles but do not have anything positive to say about the individuals in the service department. Our Land Rover was promised to be ready on December 20th and we are still waiting for a call. This was the case on our previous visit also. More

Service unavailable This is the worst run dealership. I have a number of premium cars. Porsche, Audi etc. I will never buy another Range Rover. Basic Maintena This is the worst run dealership. I have a number of premium cars. Porsche, Audi etc. I will never buy another Range Rover. Basic Maintenance schedule is than 10 days to schedule. Horrible for a company that considers itself a premium provider More

Lack of Professionalism, no communication. Initial experience was problematic when the Service Department would not honor the signed 'We Owe". Claimed the F&I gentleman we worked with was fired Initial experience was problematic when the Service Department would not honor the signed 'We Owe". Claimed the F&I gentleman we worked with was fired and then the Sales Associate quit/fired and the paper work was lost. We had to produce the signed copies and even then we had to escalate to, then GM Ogun Yilmazer, who corrected the issue. We scheduled a 60K service weeks in advance. After one week we were told Service Tech quit/fired and there was no one to service our vehicle. Two weeks later no updates or status on our vehicle. Calls go unanswered. No communication from Service Department. Rosenthal needs to wake up an look into their operations. Perhaps the fact there is a new GM, Richard Grzesiak and Service Manager Dennis Orts who can make this right. More

This dealership even has the free shuttle for people who work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to wa work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to watch. I was shown the coffee machine and snack area immediately. Not many places will do that. Keep up the great work there! Everyone very friendly. I even like the idea of not being shown other cars to trade in. When I got my car back they had vacuumed and washed it too, they had noticed the months long dirt and grime on it. I don't think other dealers would have gone to that extreme to make sure the customer is happy. More