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Jaguar Land Rover of Chantilly - Service Center

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14 Lifetime Service Reviews

4120 Auto Park Cir, Chantilly, Virginia 20151

14 Reviews of Jaguar Land Rover of Chantilly - Service Center

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March 13, 2012

"This dealership even has the free shuttle for people who..."

- parvati

This dealership even has the free shuttle for people who work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to watch. I was shown the coffee machine and snack area immediately. Not many places will do that. Keep up the great work there! Everyone very friendly. I even like the idea of not being shown other cars to trade in. When I got my car back they had vacuumed and washed it too, they had noticed the months long dirt and grime on it. I don't think other dealers would have gone to that extreme to make sure the customer is happy.

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Recommend Dealer
Yes
Employees Worked With
Omar
December 23, 2011

"Took a 2002 Jaguar in to have a pre-delivery inspection..."

- woodywoods

Took a 2002 Jaguar in to have a pre-delivery inspection and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recommneded I purchase the car. Purchased the car and then check engine light came on so i took it back to Rosenthal to diagnose. After an hour they tell me some incomprehensible BS about how they couldn't even get a code because some $3400 work had to be done. In other words they had no clue what was wrong and even suggested I simply change the oil to a "heavier" one. I then took it to a smaller auto shop who was able to pinpoint the problem in 10 minutes - the catalyctic converter needed to be replaced, among other things. Rosenthal has an incompetent service department who can't even diagnose or repair their own vehicles. The time and money it's going to take to fix this problem will be enormous and inconvenient.

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Recommend Dealer
No
Employees Worked With
several
January 12, 2011

"New LR2 Spent 22 days in the shop between here and the..."

- abizzle87

New LR2 Spent 22 days in the shop between here and the Tyson Location, need I say anymore. As for the rentals, I am pleased to purchase a fully loaded $45k SUV to be given, well attempted to be given a Yaris, and then a Aveo. Somehow that should not even be allowed.

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No
Employees Worked With
So Bad I can't even Remember
March 17, 2010

"I have a Jaguar XJ 2005. I didn't know how they would..."

- chandjan

I have a Jaguar XJ 2005. I didn't know how they would service my car since I had bought it from a different dealership. I was talked to honestly about the condition that my car was in and was very happy with what they recommended for it. The service was awsome and I ended up trading it in for a used LR sport and the trade in price was fantastic. I will be going back from now on. My family and friends will know about you all!

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Recommend Dealer
Yes
Employees Worked With
tom
August 29, 2009

"My family has been coming to the service department of..."

- thurmany

My family has been coming to the service department of Rosenthal chantilly Jaguar over 4 years now and I've had nothing but excellent experience here.(cashier) is always friendly no matter what time it is ( I'm an early person). Emi has always been able to answer any questions I might have. I have nothing but good things to say about this service department.

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Yes
Employees Worked With
serviceriders
July 10, 2009

"Always love going here to Chantilly Jaguar and LR......"

- kandybb

Always love going here to Chantilly Jaguar and LR... Service is top notch..People are friendly and know what the hell they are talking about. To top it all of you get back a nice shiny clean car back. I will continue my taking my business to Rosenthal jaguar/LR for years to come.

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Recommend Dealer
Yes
Employees Worked With
mahmood
March 31, 2009

"I was looking for a good reliable shop to take my LR to..."

- nitewatcher

I was looking for a good reliable shop to take my LR to have its routine checkup, but I was worried that the wrong place will end up tagging a huge bill and I didnt have the time or money for that. A friend suggested I try rosenthal LR in chantilly. My experiance was great, they did the required mantaince and suggested minor work like tire rotating. The bill was very reasonable and it took them only half a day to do the whole thing. I was asked to rate their work when I picked up my car. I agreed happily!

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Recommend Dealer
Yes
Employees Worked With
nicky
March 16, 2009

"I am from California and was visiting family in virginia..."

- jessoflady

I am from California and was visiting family in virginia when I needed service on my Range Rover before making the drive back. This dealer is such a pleasure to work with. They were so friendly and quick. Every member of the staff is exceptional and makes you feel welcome. I can't wait until I move to virginia soon so I can have an honest land rover dealer, very much unlike the ones in California. I recommend this dealer to anyone who actually wants the real Land Rover Experience and to feel valued as a Land Rover Customer. Thank you chantilly Land Rover for caring about the customer, a rarity among every other dealers throughout the nation.

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Yes
Employees Worked With
thomas
March 06, 2009

"Took my car to this dealership on a referral from a..."

- Reesespeces

Took my car to this dealership on a referral from a friend of mine and the advice was great. He told me these people really know how to work on cars, so I took my jag there and sure enough they fixed the noise that so many other shops had told me was "normal". I will for sure come back here for all the needs of my car. Rosenthal Jaguar.

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Recommend Dealer
Yes
Employees Worked With
jason
January 10, 2009

"Brought in my LR3 here for its first oil change and..."

- zoomzoom00

Brought in my LR3 here for its first oil change and service very happy with the job they did, as well as, the extra care they put in. They washed and vacuumed the car. when I got the car back it was shining I love a clean car. The price was great alot lower than I had expected. Rosenthal LR in chantilly is my service of choice for a long time to come.

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Recommend Dealer
Yes
Employees Worked With
jones
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