Jaguar Land Rover of Mission Viejo

TERRIBLE SERVICE DEPARTMENT Beginning of the year I purchased a used LR4, after serious consideration we decided to make the purchase, but what swayed us the most was that it was Beginning of the year I purchased a used LR4, after serious consideration we decided to make the purchase, but what swayed us the most was that it was with an extended warranty...engine only. When It got down to doing the paper work, the extended warranty was not in paper work and it was told to us by dealer that it did not have an extended warranty, nor was there one on the window displayed, as such. My husband and I, along with even our children said it was on there. After a bit, the warranty offer was honored. A few months later the hatch latch breaks, I took it to service department with an appt. I got a rental car that was covered for 24 hours. When following up on my vehicle, it was almost end of day, they hadn't even looked at it. I was told I would only have rental for free for 24 hours! The next day when trying to reach the guy handling it all, didn't even respond to any of my calls and I have no car and am now stuck with rental and am responsible for cost! Later he states his phone wasn't working, really. Finally a call comes in and they inform me whats wrong with hatch and also that I have a leak in my coolant...odd, why were they even in my engine?! My engine light was now suddenly lit up and display showing Coolant Low in red! I mention my warranty, first they state there is no warranty that they can find, after hours they said they found it but it only covers engine and the coolant is not part of the engine....are you kidding me?! I am now in need of a quality service department with some integrity to now repair my coolant issue. It was only a few months after purchase that I already needed major repair, I know the risk of a used car but I was given false insurance that warranty would cover anything with engine! I would not send my worse enemy to this place for the purchase of a vehicle and especially for the service department. More

humble and experienced service staff experienced, humble staff. The only reason i am giving 4 stars because I had to make a call for follow up in prescribed time. Else things went well. P experienced, humble staff. The only reason i am giving 4 stars because I had to make a call for follow up in prescribed time. Else things went well. Planning to visit in future for my RR service needs. More

Absolutely Great Experience Very Helpful, patient and knowledgeable. I would absolutely recommend to anyone. Salesperson Grant Ryder was exceptional, and GM Scott Paul kept tra Very Helpful, patient and knowledgeable. I would absolutely recommend to anyone. Salesperson Grant Ryder was exceptional, and GM Scott Paul kept track to be sure everything was great. Love the car and the dealership. Marc & Dawn More

Wait 2 long Waited 2 weeks for service appointment. Took it in and they wanted to keep it for 2 days before a setvice tech could get around to it. No loaner car e Waited 2 weeks for service appointment. Took it in and they wanted to keep it for 2 days before a setvice tech could get around to it. No loaner car even though car still under factory warranty. Not a customer-oriented business practice. Went elsewhere. More

They don't understand fair market value Found a Range Rover SVR on cars.com at this dealership. Called into the sales line and ended up with Grant Ryder (what a pompous, arrogant, twit?). Found a Range Rover SVR on cars.com at this dealership. Called into the sales line and ended up with Grant Ryder (what a pompous, arrogant, twit?). He verified that the vehicle was available and confirmed the specs and the price of the vehicle with me. This was a "used" SVR in the sense that it was a demo but had never been owned and only had 71 miles on it, but listed as used nonetheless. Then came trade-in talk. This guy had no interest in negotiating the trade-in value of my vehicle and told me to take it or leave it...I absolutely left it!! The next day, I visited a different dealer that had the same vehicle. Without any discussion of my experience at Mission Viejo, their trade offer was $15k higher than these crooks were offering. It appears that my review is only one of many from this dealership that recognizes them as dishonest crooks. More

Salesmen are not honest and renege on agreements Jaguar Land Rover Mission Viejo reneging on paying full amount for spare tire jack assembly and shipping for 2009 BMW X5. Car missing spare tire and Jaguar Land Rover Mission Viejo reneging on paying full amount for spare tire jack assembly and shipping for 2009 BMW X5. Car missing spare tire and jack at time of purchase. Agreement for me to purchase correct spare tire and jack for the vehicle. Showed them example of the spare tire and jack on the internet when purchased made. They didn't consider that shipping bulky heavy items would be expensive. Dealership salesman stated that he could have purchased a cheaper spare tire and jack. The units he suggested wouldn't fit it the trunk well, wrong use rating for the car model and jack won't work with the car. The units I purchased are made for the car model. This is after they damaged front headlights after purchase and were very hesitant about repairing damage they caused. They wanted to repair it the cheapest and most expedient way. Took 2 weeks to even schedule the repair. When I went to the scheduled repair, no one knew about it and salesman who scheduled (third week) it wasn't even there. Repair is still incomplete and I will have to do final step myself. Dealership made an error on credit application to bank resulting in a negative refusal of a loan report (letter) even though I had not requested a loan. My credit rating was termed "impecable" (874 out of 900) by dealership. Paid for car in cash. don't know what effect this will have on my credit rating in the future. Have been treated disrespectfully by dealership personnel since they have the full purchase price paid for car in cash already. Seems that I am just another statistic since I am not generating anymore revenue for them but just adding cost to their bottom line. If they just paid me for the cost of the spare tire and jack I wouldn't feel so bad, but hey reimbursed me less than the cost of them and they wouldn't even consider paying for the shipping. BMW dealer cost for the units are about twice the invoice total. I saved them money getting it on the internet instead of the dealership. I have attached purchase invoice and MV dealership check that was sent to me. The difference in the cost of spare tire and the check is only 37 dollars. They are too cheap even to give me that back and cheaper to give me back the shipping (heavy and bulky) cost for the units. More

Service cost I priced out a job I had Land rover do for me. They were more than double the price of any of the 3 places I received quotes from.I tried to stop the I priced out a job I had Land rover do for me. They were more than double the price of any of the 3 places I received quotes from.I tried to stop the repair but was told it was already completed. I had spoken to a service guy the night before and he assured me work would not be done. Cost me an extra $700. I have gone back and have researched other services Land Rover has done for me over the years and the same holds true. Love the vehicle, hate being ripped off. Land Rover, Mission Viejo will never see any more business from me. More

HORRIBLE! DISHONEST, BAD ATTITUDE, CROOKS. Horrible service. Just Horrible! Unbelievable! These guys are liars. dealer Ronnie is not mentally stable. I've been asking for one particular car for Horrible service. Just Horrible! Unbelievable! These guys are liars. dealer Ronnie is not mentally stable. I've been asking for one particular car for months. First time I went to buy it he sold it to someone else and tells me he is sorry. That's it! Finally after months he calls me today and say they finally have another one in stock. He gives me an appt to go see it. On my way to dealership He texts me and tells me "I'm sorry I don't have it, it's sold." Are you F kidding me? Playing with me this whole time and lying to me thinking I'm stupid. That car was never there, he lied to me so he could sell me the other cars instead. Ronnie is dishonest sales rep and his manager is worse. On top of that they have a really bad attitude and no sense of good customer service. I'll never go here again. In fact this whole situation made me just hate Range Rover cars. Buyer beware, go to another dealership. F crooks. More

Horrible. Just horrible. So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this deale So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this dealerships' lack of negotiation sent us home. Robert Shepherd was our salesperson and Timothy Sandquist was the Sales Manager. They have mandatory junk fees (i.e. $2195 non-negotiable paint protection), their MSRP discount (NOT) was only $1,000 and their money factor is nearly double what other car manufacturers (like Mercedes Benz) offer. Highly recommend going through Costco instead of using this dealership. They're offering the same rank/file vehicle for about $200 less/month. COSTCO: 1 MV LAND ROVER: 0 People need to know -- therefore I'm also posting our story on my other FB pages: Residents of Mission Viejo, Residents of Aliso Viejo (almost 5,000 subscribers), Residents of Laguna Niguel, Residents of Rancho Santa Margarita, Residents of Laguna Hills, Residents of Irvine, Residents of Dana Point, Residents of Lake Forest, etc. More

Don't buy a car here if you live in other state I used to live in Orange County and came from Reno, NV, to buy a used Land Rover. The price was right, the salesman did a very good job, but when arr I used to live in Orange County and came from Reno, NV, to buy a used Land Rover. The price was right, the salesman did a very good job, but when arranging the payment and registration, they told me that registration had to be done by a local company (to protect the lending bank). I accepted, because that was the only way to do it (or they said). When back in Reno, I knew that I had to wait almost two months to use the car because of the registration, but the local DMV told me that with the invoice I was able to do it by myself. I did it and the DMV guy called the dealership to make sure everything was Ok. I was told that my refund for the service will take at least two months. After 3 months, many calls (most of them, ignored), I received a refund of $470 instead of more than $700 I paid because of the cost of the "service" and other charges. In other words, the good image of a dealership in beautiful Orange County got tainted by less than $300... More