Jaguar Land Rover of Mission Viejo

Wonderful Vehicle Purchase Experience from A to Z We showed up to this dealership on the fly with no plan to purchase or having any previous knowledge of this dealership. We were interested in explori We showed up to this dealership on the fly with no plan to purchase or having any previous knowledge of this dealership. We were interested in exploring the Range Rover Brand of vehicles. They valeted the car and Chris our salesman greeted and made us feel very comfortable. Hes a down to earth no pressure sales type of guy. With all the ordinary filters and stereotypes of car salesman gone we were relaxed and comfortable enough to really explore their inventory. Chris has a commanding knowledge of all the models and was able to quickly and effectively answer all questions. He took us thru a small tour of all models and helped us with a comparative analysis of options and prices. This helped me to decide quickly what I was looking for. When I asked him if he had the sports look of the V8 turbo with a V6 motor, he brought out the perfect car for us, the HSE Dynamic in Byron Blue. The car sold itself and the great sales service made it all a snap. The dealership did lower their price on a very rare hard to get model. We couldnt be happier with the entire transaction. I highly recommend this dealership and even more so the Chris Olivieri, our salesman. More

Great deal! I love my new Range Rover Velar! I got exactly the car I've been looking for….black exterior with white interior. I have been driving it for less than I love my new Range Rover Velar! I got exactly the car I've been looking for….black exterior with white interior. I have been driving it for less than a month, and it's a great car that I highly recommend. What made the whole car buying process so easy was because of my sales advisor Robert Muneton. He was very friendly, kind and patient. He made me feel like he had my best interest at heart. He diligently searched his inventory and found the specific color scheme that I wanted at a deal that could not be matched anywhere else. I have had many car buying experiences in the past and have dealt with many sales reps. Although they are predominantly friendly, Robert made me feel like he actually cared about what I wanted and how to get it. So thank you again for the great service and a great car! More

Excellent During our purchase the sale person Alec extended us excellent service in funding the car we wanted and went out of his way to find it even if he had During our purchase the sale person Alec extended us excellent service in funding the car we wanted and went out of his way to find it even if he had to go into sister dealer ships. The sale process also was quick and satisfactory More

Robert Shepard made it happen!!!! We had an amazing experience at Land Rover Mission Hills-due to the experience, knowledge, and customer service ability of our salesperson Robert Shep We had an amazing experience at Land Rover Mission Hills-due to the experience, knowledge, and customer service ability of our salesperson Robert Shepard! My son was looking for a car lease on a Discovery Sport, we found the car online at the Mission Viejo Land Rover and Robert was able to negotiate a fabulous deal for us, and we drove from LA to get the car. When we got to the dealership we realized that the car was missing an important feature that my son needed-totally our fault for missing this. Robert was able to find another car, upgraded from our original choice and made the deal happen!! His professionalism and determination resulted in our obtaining a great car, at a great lease price and we drove off as very happy customers! It was worth the long drive to deal with Robert and Mission Viejo Land Rover! A big thank you to Robert for making this happen!!!!! More

GREAT DEAL! AND GREAT SERVICE BY BOTH SALES AND SERVICE STAF GUSTAVO AND BRIAN REALLY HELPED ME WITH THE DEAL BOTH IN TERMS OF NUMBERS TO MAKE SURE I COULD RECEIVE THE BEST DEAL. AND THEY DID A GREAT JOB WITH S GUSTAVO AND BRIAN REALLY HELPED ME WITH THE DEAL BOTH IN TERMS OF NUMBERS TO MAKE SURE I COULD RECEIVE THE BEST DEAL. AND THEY DID A GREAT JOB WITH SAVING TIME FOR ME BY RUSHING THE DETAIL JOB. THEY EVEN OFFERED ANOTHER DETAIL SESSION JUST IN CASE I FEEL LIKE I WAS RUSHED THROUGH. I AM SO HAPPY WITH MY CAR. THANKS GUYS~! More

Check the gas tank The buying experience was what you would expect....not the most fun, but overall it is something you endure. The most disappointing item was that when The buying experience was what you would expect....not the most fun, but overall it is something you endure. The most disappointing item was that when we drove off we had less than a quarter tank of gas. We had to stop on the way home to fill up. If you buy here please check your gas tank before you leave and ask them to fill it up. I didn’t do either and it was a mistake to assume it would be filled up when you purchase a car. More

Gustavo doesn't follow up. Bought a Jaguar XK from them nine months ago. Flew to California to get it. Gustavo Vazquez said it should only take about an hour to finish up paper Bought a Jaguar XK from them nine months ago. Flew to California to get it. Gustavo Vazquez said it should only take about an hour to finish up paperwork, and gave me a list of things I needed. Not even close, five to six hours later we were finished. I had made a list and asked about items. He assured me everything was there. Nope wrong floor mats. They got me some others, that didn't match, but I accepted them - not much choice after you've flown out. Promised me full plane ticket reimbursement - got partial. They gave me a key fob that wasn't coded, but assured me it could be. Got back to Ohio. It couldn't be coded. 11 emails to Gutavo (some phone calls) and many promises by him that it was on the way- 6 months later I gave up & just bought a second fob (they're expensive) mailed the old one back to the manager along with a copy of all the emails and my receipt for the one I had to purchase. No response that way either. Don't expect anything from them unless you have it in writing and get it before you leave, but they are really nice while you're there. It is a great car! More

Scam!!!! Run Away!! Warning!!!!! DO NOT BUY HERE!!! This dealer can care less about their clients. Let's start off with the dealer rushed our whole deal, sent us a car Warning!!!!! DO NOT BUY HERE!!! This dealer can care less about their clients. Let's start off with the dealer rushed our whole deal, sent us a car to get us for about 75 miles away to purposely lock you into the deal so you won't want to Uber back home, the car was a disaster!!! The rep purposely opened the car doors every time to hide the fact that the 52 thousand dollar Jaguar didn't have key less entry, the head lights on the car are so light and there is no way to figure that out in a test drive during the day, the car had scratches that we found at the dealer which they acted like they did t know about it, when we showed it to them before leaving the dealership but all paperwork signed they didn't want to do anything for us but give us 100$ to go and fix it else where.... the car has other issues as well, like the steering wheel not changing the radio station ( they told us we don't know how to work the car lol...), the car engine RPM started going up like crazy after we turn off the car the same day we got it... the speaker on the driver side is making clicking noises.... are you kidding me?!?? I have bought cars from a Toyota to rolls Royce and never had such a bad experience. The whole experience was shameful, rushed, and full of them acting like they are standing behind their cars but in reality the min you get the car from them you are on your own. Don't waste your time and efforts just to get scammed, run away fast!!! I will never recommend any I know to buy here and will be suing this dealership for fraud and negligence on everyone's part from the rep to the manager. As a doctor I am in a complete shock that this dealership management is allowed to operate in such a low standard. More

Wonderful Experience Buying My New Range Rover Velar I was looking for a good reliable SUV style car. Alek worked with me and patiently showed me all the options and vehicles available. My eyes were upon I was looking for a good reliable SUV style car. Alek worked with me and patiently showed me all the options and vehicles available. My eyes were upon the new Velar. We eventually found one in the inventory. It was just what I wanted. This was the first Range Rover I have ever purchased. It's been fun driving and getting used to the total quality of this car. The Velar has many fantastic features, new touch-screen layout. Could not be happier. Great job Jaguar Land Rover of Mission Viejo! More

Friendly and Welcoming Staff We were looking for a good car for a long time and then we decided to go for a car which is a full package deal i.e performance, look, and price. That We were looking for a good car for a long time and then we decided to go for a car which is a full package deal i.e performance, look, and price. That is how we decided to go for Land Rover Discovery Sports and Jaguar Land Rover Mission Viejo gave us the best deal, we been to many other land rover dealers but the friendly way and response what we got from Jaguar Land Rover Mission Viejo was incredible. Especially Ronnie was too helpful with all our questions when we visited Jaguar Land Rover Mission Viejo he was also always available for us on phone, chat or email whenever we had any questions during this deal. More