I initially brought my Range Rover (engine: 22,000 miles) for service for the first time ever and paid $4721.82 to have everything checked for serviceability and replaced (tires, brakes, etc...). Only to return less than 1 1/2 month later due to my car signal “Low coolant” so I called on Friday and was instructed to bring my car over to have coolant put in and I set up an appointment but couldn’t be seen until the following week (Wed). One of the service lady reps said it was noticed that I might have a coolant leak but I was good to go now because they topped off the coolant level for me. The service agent lead me to believe it was no big deal and let me leave driving a potentially unsafe vehicle. My vehicle ended up overheating upon bringing it back to the dealership Monday morning for the same thing! The service staff couldn’t even pin point initially what was wrong with my vehicle after spending another $779.08, then I was finally told it’s the engine, water pipe, etc...But that the engine would need to be replaced (which would cost $30,000). When I question that service staff/manager on if the coolant leak was that bad why did you guys let me leave in vehicle that was potentially unsafe for me to drive instead of taking the vehicle on in for service, but still got no straight answer. Instead the service rep tried to shift the blame on me driving which I was instructed to bring it over upon calling. No one wanted to take responsibility for their lack of mechanic maintenance skills and or customer service skills!
Needless to say I went to have my vehicle serviced at another dealership and it’s now running fine, despite what I was informed by the Jaguar Land Rover of Shreveport. It seems all they care about is you spending unnecessary money to line their pockets, instead of caring about their customer’s safety. Their customer service priorities and mechanic skills are tremendously lacking! I will not be returning their to have my vehicle serviced anymore.