Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for over a week, and he deligently texted us every single day. The sales manager (sorry to have forgotten your name 😟), when we finally got the car was very engaging in educating us on the apps and extras we might or not want that went with the car.
My Velar, unfortunately came with a chip on the trunk lid and it took several trips,and almost a full day total of going back and forth to the dealership to get it right. However, this is more the fault of an independent body shop they use, more than the dealership, who teied shotty quick fixes first. But in the they did get it right. In the process, my husband ended up dealing with Jordan at services, as well as the big boss, Bill. Everyone was very courteous and supportive of our frustration. They even gave us a brand new Discovery as a loaner.
The dealership has issues locating keys and cars as an ongoing issue, which can be a little frustrating if you are short on patience. But, this should improve, we are told when their new location opens in about a year.
We really got an incredible deal so far as the price is concerned. And lastly, as part of Penske Automotives, they were able to take my Lexus Rx350 for me saving me a trip to the other dealership.