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Jaguar Peabody

Peabody, MA

4.9
220 Reviews

247 Newbury Street

Peabody, MA

01960

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Showing 220 reviews

November 11, 2025

I've always had a great experience with the Jaguar Peabody mechanic service. Jennifer has always helped us with everything I've ever needed. Thank you, Jenn, for everything. You guys are the best. More

by Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 11, 2025 -

Jaguar Peabody responded

Bea, we will be sure to thank Jennifer on your behalf! It means a lot to hear that you are so confident in the Jaguar Peabody team.

November 07, 2025

Took my Jaguar in for service. They were supposed to fix a recall to fix the system. When I received the car the recall was not done. It stated on the slip that there was a problem More

by Allebid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Nov 09, 2025 -

Jaguar Peabody responded

We’re very sorry to hear about your recent service experience and that the recall on your Jaguar was not completed as expected. You should have been informed about the WiFi issue, and we apologize for the lack of communication. Your feedback is important to us, and we’d like to make this right. Please contact our Service Manager, Scott Coon, at scoon@mcgovernauto.com so we can review your file and ensure any problems are corrected to your satisfaction.

Dec 04, 2025 -

Allebid responded

Update, McGovern Jaguar in Peabody agreed to take the car back in for update. They gave me a courtesy vehicle. They informed me again that they could not do the update because again they couldn’t connect to WiFi. Going back to when I purchased the car, Rahmel Hobbs, the sales person told me upon delivery that they couldn’t do update at the time because of WiFi issues, but they will update at next service appointment. Each appointment they didn’t address the issue. Then there was the recall just recently and the can’t do the recall because of WiFi issues with vehicle. Rahmel and there service department knew this all along however they refused to own up to it. I will never purchase another car or service from McGovern in Peabody because of their dishonest practices. The final kicker is they charged me $18 for fuel because I returned the courtesy vehicle with a 1/2 tank and they said they gave it to me with 5/8. Pretty petty in my opinion.

October 31, 2025

The service department at McGovern Jaguar and Land Rover is run like no other. I’ve been dealing with Audi, Mercedes, Porsche and BMW dealerships and their service departments for the past 30 years, and th More

by Drfarzad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Coon
Nov 04, 2025 -

Jaguar Peabody responded

Thank you for sharing your fantastic review and for choosing Jaguar Peabody! We appreciate your business and hope to see you again down the road. Take care!

October 25, 2025

Eric is a real professional. He maturely and discreetly handled everything from day one until the day of pick, that I gave him a hug. More

by Oscar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Guenard
Oct 27, 2025 -

Jaguar Peabody responded

Oscar, we're glad to hear that Eric made your experience so positive from start to finish. Thank you for choosing Jaguar Peabody, and for sharing your support! We hope to see you again down the road.

September 29, 2025

Peabody Jaguar dealer is taking care customers really friendly and performance professionals my car always serviced there. More

by Rithyreachkhun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Em was advised really friendly and professional
Oct 01, 2025 -

Jaguar Peabody responded

We love to hear that you can count on our team for professional and friendly service! Thanks for choosing Jaguar Peabody and for sharing your support online. We look forward to your next visit!

September 19, 2025

I want say thank you to Sara for help me buy my new car,she was very clear show me all details wit honesty and respectful professionalism I highly recommend thank you again. More

by Alessandro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara
Sep 19, 2025 -

Jaguar Peabody responded

Alessandro, we're delighted to hear that Sara provided such clear and professional assistance in your car buying process. We appreciate your recommendation and hope you enjoy your new car! Best wishes from the Jaguar Peabody team.

September 02, 2025

Communication and detail about my issue helped. The team from beginning to end was awesome More

by silverfire5464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and whoever was at front end that day
Sep 04, 2025 -

Jaguar Peabody responded

We are happy to hear from you! Thank you for choosing Jaguar Peabody and for sharing your experience. Have a wonderful day!

August 23, 2025

I have been going to this dealership for eight years now and have the best relationship with Chris Tsaparlis. He's always greeted me with enthusiasm and a friendly smile. Chris explains things well and take More

by bkoutrobis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tsaparlis
Aug 26, 2025 -

Jaguar Peabody responded

Thank you for your kind words and for being such a loyal customer over the years! It's wonderful to hear that Chris has taken such good care of you. While it’s bittersweet that we won't be carrying the Jaguar brand anymore, we hope to see you again at Jaguar Peabody. Wishing you all the best!

August 13, 2025

Jen in the service department gets 5 starts, was super accommodating during my service. She was very knowledgeable and answered all my questions when asked. The valet Joe was very polite, friendly when I More

by jmpurrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen, Joe
Aug 13, 2025 -

Jaguar Peabody responded

We're delighted to hear that Jen and Joe made your experience seamless! Thank you for sharing your feedback with us. We hope to welcome you back to Jaguar Peabody again in the future!

August 07, 2025

Nick was excellent with keeping me informed with all information needed. All information was explained as needed More

by michaelmulry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 07, 2025 -

Jaguar Peabody responded

Michael, we are thrilled to hear Nick took such great care of you. Thank you for your confidence in Jaguar Peabody!

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