Jaguar Sarasota

Great customer service. Prompt and professional staff. Loaner was very helpful and the turn around for service was efficient. Prompt and professional staff. Loaner was very helpful and the turn around for service was efficient. More

My latest experience with Jaguar Sarasota was very good! Although our relationship started extremely rocky, I am now very satisfied with my purchase. Although our relationship started extremely rocky, I am now very satisfied with my purchase. More

My service advisor was very helpful. He scheduled the vehicle for same day completion which was accomplished. He was thorough and kept me informed on the progress and what was needed to He scheduled the vehicle for same day completion which was accomplished. He was thorough and kept me informed on the progress and what was needed to be done. I was very satisfied. More

The service was prompt and efficient. My only complaint is that the customer amenities in the waiting area are sorely lacking. I would expect more from a Jaguar/Land Rover dealership. The My only complaint is that the customer amenities in the waiting area are sorely lacking. I would expect more from a Jaguar/Land Rover dealership. There has been a serious cutback under the current owners. I expect to be offered more than a bottle of Costco brand water while spending over $1200 on regular annual service. My other car is a GMC, and the customer waiting amenities at that dealership far surpass this. More

The finance guy Alan is a complete A Hole. However since the sales guy and the finance manager made up for his lack of customer service I gave the experience a 4. However since the sales guy and the finance manager made up for his lack of customer service I gave the experience a 4. More

We looked at many different laces and Jaguar Sarasota had the most Defenders in their inventory. the most Defenders in their inventory. More

Nick and the service team did a great job of getting my Range Rover back on the road. Range Rover back on the road. More

Dropped off before opening for an alignment. Alignment is perfect, however the service writer was less than communicative. Once I asked when it would be done I was simply told it was in the wash Alignment is perfect, however the service writer was less than communicative. Once I asked when it would be done I was simply told it was in the wash, that didn’t give me a time. 3hrs after that I dropped by to pay long after lunch. Service writer was more interested in a YouTube video and showing an energy drink to a colleague. Another service writer finally took care of me and got me paid up. Not sure if he was overloaded or busy but definitely didnt receive any attention on my end. More

Cory, Ernie and Joe were easy to work with and we appreciated that the dealership was able to honor the price we had found online. appreciated that the dealership was able to honor the price we had found online. More

Difficulty returning calls to service advisor - always transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person wh transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person who left me a message. And during the process, somehow my name and number was given to sales who thought that I was interested in a new Defender so got about 20 calls and messages from different sales people during a two week period though the only reason I was in touch with the dealership was regarding service on my Jaguar F-Type R. When I was able to speak directly to Mike Stevenson he was helpful and professional - More