Jaguar Sarasota

Great customer service. Prompt and professional staff. Loaner was very helpful and the turn around for service was efficient. Prompt and professional staff. Loaner was very helpful and the turn around for service was efficient. More

The service was prompt and efficient. My only complaint is that the customer amenities in the waiting area are sorely lacking. I would expect more from a Jaguar/Land Rover dealership. The My only complaint is that the customer amenities in the waiting area are sorely lacking. I would expect more from a Jaguar/Land Rover dealership. There has been a serious cutback under the current owners. I expect to be offered more than a bottle of Costco brand water while spending over $1200 on regular annual service. My other car is a GMC, and the customer waiting amenities at that dealership far surpass this. More

My service advisor was very helpful. He scheduled the vehicle for same day completion which was accomplished. He was thorough and kept me informed on the progress and what was needed to He scheduled the vehicle for same day completion which was accomplished. He was thorough and kept me informed on the progress and what was needed to be done. I was very satisfied. More

The finance guy Alan is a complete A Hole. However since the sales guy and the finance manager made up for his lack of customer service I gave the experience a 4. However since the sales guy and the finance manager made up for his lack of customer service I gave the experience a 4. More

Nick and the service team did a great job of getting my Range Rover back on the road. Range Rover back on the road. More

We looked at many different laces and Jaguar Sarasota had the most Defenders in their inventory. the most Defenders in their inventory. More

Dropped off before opening for an alignment. Alignment is perfect, however the service writer was less than communicative. Once I asked when it would be done I was simply told it was in the wash Alignment is perfect, however the service writer was less than communicative. Once I asked when it would be done I was simply told it was in the wash, that didn’t give me a time. 3hrs after that I dropped by to pay long after lunch. Service writer was more interested in a YouTube video and showing an energy drink to a colleague. Another service writer finally took care of me and got me paid up. Not sure if he was overloaded or busy but definitely didnt receive any attention on my end. More

Cory, Ernie and Joe were easy to work with and we appreciated that the dealership was able to honor the price we had found online. appreciated that the dealership was able to honor the price we had found online. More

Difficulty returning calls to service advisor - always transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person wh transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person who left me a message. And during the process, somehow my name and number was given to sales who thought that I was interested in a new Defender so got about 20 calls and messages from different sales people during a two week period though the only reason I was in touch with the dealership was regarding service on my Jaguar F-Type R. When I was able to speak directly to Mike Stevenson he was helpful and professional - More

I dropped off my Car to dealership twice with the same complaint. The front doors were making squishy sounds and both times I got them back with the same sound and I was told it was fixed, they put some l complaint. The front doors were making squishy sounds and both times I got them back with the same sound and I was told it was fixed, they put some lubrication on the door something like that.None of them worked.Taylor told me doors fixed he checked out him self ! When I picked the car I was about to leave, I wanted to check the doors my self , the door was still making the same sound. I called Taylor out to show him it’s the same nothing is fixed for the second time! Taylor started to checking the doors he figured that out and fixed it right out there that service couldn’t fix twice.In my opinion service department needs some improvement it’s not fair to give the car back without fixing twice it and saying it’s fixed. More