Jaguar Sarasota - Service Center

I was informed my car was ready. I got there only to sit in that small confined service entry for over an hour only to be informed there was a problem and I would have to come back. I got there only to sit in that small confined service entry for over an hour only to be informed there was a problem and I would have to come back. I was given another loaner at which time I said I was not covering the gas with the time and expense I was dealing with due to the dealers mistake. I returned with other problems and was told I needed a part which I had to pay immediately. When the part was in I brought back my car. I returned home only to be called and informed it was the wrong part. Back at the dealer I was informed I do not get the refund of the $1,800.00 wrong part back on my credit card. I would have to wait 5 to 10 days for some central place to cut a check and mail it to me. After several calls, 2 weeks later I got my refund. I was short on the amount they had charged me for the diagnosis of the problem. The diagnosis was wrong if I got the wrong part. I was still out of that money. I own 1 corvette and 2 jaguars. I have seen a few car dealers in my time. Since the new owner took over, this place is the worst. You can tell the quality of a palace by the same of employees you see there time and time again. With the new ownership there is a revolving door for the employees. I would never buy a car from this place. More

Tyler has been great throughout the process keeping my updated daily. I am sure he is a valued part of your team. updated daily. I am sure he is a valued part of your team. More

Check engine light came on the fix took almost 3 weeks. Was told because of the back and forth with the warranty company. Some things were covered some weren't. Asked to see the copy of the warranty, s Was told because of the back and forth with the warranty company. Some things were covered some weren't. Asked to see the copy of the warranty, still hasn't been sent Did not fix one of the issues or call me to notify me about the charge it would cost to fix until I was told to pick up the vehicle. Would have been nice to have the car washed as a courtesy for having the vehicle for so long. More

Service was great. Tyler was the best. Very professional and really knew his work. Will always ask to work with him. Tyler was the best. Very professional and really knew his work. Will always ask to work with him. More

If I could have given a 0 I would have. This service department has no idea whats going on, no one talks to eachother, it takes 2-3 calls and “transfers” to get anyone on the phone and th This service department has no idea whats going on, no one talks to eachother, it takes 2-3 calls and “transfers” to get anyone on the phone and they “were out” of loner cars for weeks. This is supposed to be a luxury car dealership and I was FAR BETTER taken car of at Toyota with my previous car. I emailed the manager is less than helpful my issues and he was less than helpful…I will never buy from this dealership again. It is sad because the car is amazing but this dealership is unacceptably disorganized and does not give a care about its patrons.. More

Great service, very fast, fixed the issue quickly and offered a ride home. Checkout was easy and everything was communicated well. offered a ride home. Checkout was easy and everything was communicated well. More

I was very pleased with the quick service and professionalism. I appreciate the video as well . professionalism. I appreciate the video as well . More

Always a pleasure and treated top notch! The way they keep you informed every step of the way with videos builds trust! The way they keep you informed every step of the way with videos builds trust! More

Worst experience of my life, customer service was horrible. I will never purchase a vechile from them again or recommend them out. horrible. I will never purchase a vechile from them again or recommend them out. More

Very good experience and service, customer service rep was wonderful and very knowledgeable. Will be back was wonderful and very knowledgeable. Will be back More