Took my car in to run a immobilization setup to enable the ecu to turn my car on. Jaguar called me and said everything went well but I needed to replace the fuel pump in order to get the car started. Paid someone else to do the fuel pump and the car still wouldn't starr. Took the car back to jaguar just for them to tell me it was the wrong ecu. But they just said everything went fine, programming was successful. So then I waited about 6 months as I already dumped a grand into this procedure, took the car back with the right ecu. These guys still weren't able to run this immobilization setup. They tried to reprogram the ecu and screwed everything up, leaving a "pecus e" error on my dash. I almost threw the car away until I realized, these idiots never did what I asked but did what they wanted. The immobilization setup only takes 5 mins to run, I know because I did it myself to get my car back on the road. Kills me how the car made 3 trips to this place and each time they chose to do what they wanted instead of what I asked. As soon as I figured out they weren't performing the tasks I asked, I called up to try and settle things. What I received was a bunch of bologna, the manager of the service dept was unapologetic, had a tone like he could care less and refused to give me a refund. ONCE AGAIN, THEY NEVER DID WHAT I ASKED AND CHOSE TO DO WHAT THEY WANTED. RESULTING IN ME ALMOST THROWING THE CAR AWAY. What he did offer was for them to take care of diagnosing the car. So let me get this straight, leave my car with these idiots again when they couldn't do what I asked and failed to read every technical service bulletin ever made for the procedure?? No way!! Crooks, criminals and thieves are the categories these guys fall under. When I received my car the last time, the twchnician told me they had to keep a voltage regulator attached to the car while programming and I might need to replace the throttle body. These are the same things the technical service bulletin gives direction on and tells you what to do to get around these things. These guys apparently never read the tsb in the first place. Maybe I know too much about these cars and jaguar solon is hoping for a sucker. Seems as if they only want a easy fix and all of your money. Screw these guys, made very good friends at Brookpark Jaguar where they go the extra mile and are enthusiastic about what they do.