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Jaguar Sudbury Certified Pre-Owned & Service
Sudbury, MA
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Jaguar Sudbury Certified Pre-Owned & Service
July 27, 2024
Purchasing was grear. Salesperson was fantastic. No pressure, fair, great followup. First time back for service was awful. I definitely will not be going back. Salesperson was fantastic. No pressure, fair, great followup. First time back for service was awful. I definitely will not be going back. More
by HA
Employees Worked With
Craig Caissie
July 26, 2024
To be frank Luiz Angelo (General manager) I don’t know how these people got their titles but the term sleazy car salesman should be a more suitable name . Niel Fishbone (shady salesman) and the rest of t how these people got their titles but the term sleazy car salesman should be a more suitable name . Niel Fishbone (shady salesman) and the rest of the “team” over at Jaguar Land Rover of Sudbury are a despicable representation of customer service. Little to my knowledge that when I bought my 2019 jaguar it would soon end up needing an engine brand new to say the least. Please also don’t get me started on getting any of the paperwork for the engine besides just an engine number for a website that shows you nothing. That being said based on the carelessness of the Jaguar technicians. Not only did my car end up back at the Sudbury jaguar Land Rover dealership location 2x but the service and lack of communication from these people at the dealership Luiz Angelo (general manager) Neil Fishbone(shady salesman) the rest of the “team” disgusts me. I hope that people see this a stick on the side of caution when purchasing ANY vehicle from them. You will be looked down upon if you dress a certain way. Like a blue collar worker like my self if you show up in your work clothes be prepared to get taken advantage of. If you do see a response to this by the people over at Sudbury bragging about how the gave me a loaner car at no cost to me and a new engine free of charge (no money out of my pocket) That’s true. But why would I have to pay for a loaner or a new engine if the technicians on hand did their job properly. I also have pictures of my car collecting dust up on a lift for 3 months…… I drove the car a total of 6 times. The rest of the time was in the dealers possession . Great way to start my new vehicle purchase . Especially when I work so hard to get to be blessed enough to have a car like that. -Justin Strong More
by JUSTIN STRONG
Employees Worked With
Neil Fishbone, Melissa Prochnow, Luiz Augusto Angelo, Bobby Wendler, Zashary Santiago, Tom Caswell, Ricky Pereira-Santos, Sulmarys Cruzado, Craig Caissie
May 22, 2024
Myself and my family are extremely happy and as always we are amazed how professional and nice people are at this dealership. I want to espacially thanlk Luiz Angelo the sales manager and the service manager are amazed how professional and nice people are at this dealership. I want to espacially thanlk Luiz Angelo the sales manager and the service manager Craig N for taking the extra mile to make everything easy for us. I also want to thank Zachary at finance for his hard work. More
by Kev1usa
Employees Worked With
Craig N, Luiz Augusto Angelo, Bobby Wendler, Zashary Santiago
May 22, 2024
As always Land Rover Sudbury was extremely courteous throughout the entire process. The work was completed while I waited and all items were completed. throughout the entire process. The work was completed while I waited and all items were completed. More
by glkaplan48
Employees Worked With
Thomas Stein, Setvice Advisor
March 06, 2024
The Jaguar Land Rover dealership in Sudbury has always been very accommodating and helpful. Every time I visit for car service I am treated like a queen and was allowed access to a conference room so that been very accommodating and helpful. Every time I visit for car service I am treated like a queen and was allowed access to a conference room so that I could work comfortably on my laptop. Derek Simpson was very thorough (but not ‘too’ thorough) with explaining the services rendered and even fit in an extra service that I had overlooked. Additionally, the mechanic heard a slight noise and ordered a part for my wheel that I will go back to have put on when it comes in. 10 stars for this dealership on service - they went above and beyond as always! More
by cnoyes80
Employees Worked With
Manny Diaz, Derek Simpson, Mario Lopez
