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Jaguar Sudbury - Service Center

Sudbury, MA

4.8
84 Reviews

84 Reviews of Jaguar Sudbury - Service Center

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December 19, 2023

The service manager Aya was very helpful professional and friendly. Service writer Bryson was very lax in responding to messages. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Dec 19, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Thank you for the review. We appreciate your feedback and will make sure it gets shared with the appropriate members of our team. Please don't hesitate to reach out if we can be of service again in the future! - Jaguar Sudbury

December 12, 2023

Service department is excellent. Mario Lopez is a great advisor. It was a pleasure working with him. More

by rray1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zashary Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Albano
Dec 12, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Hi R Ray! Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service department at Jaguar Sudbury, and we appreciate your positive feedback about Mario. We're proud to have him on our team, and we'll be sure to pass along your compliments to him.

December 06, 2023

They're busy so it's difficult to get in there sometimes. But they're efficient and professional once you're in. Addressed the problem and then drove with me to ensure it was all good. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding, George Patsouris
Dec 07, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Hi Mark! We appreciate your patience and understanding with our busy schedule at Jaguar Sudbury. We're glad to know that you were satisfied with the service once you got in! Safe travels!

November 24, 2023

I always prefer to have my car serviced here as the customer service is very good. This time I was not able to drive so they arranged pickup and return for me. When they missed the original booking da More

by agoodman247
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Dwight
Nov 27, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

We're glad to know that you had a great experience with our service team at Jaguar Sudbury. We always aim to go the extra mile for our customers, and we appreciate your understanding! Thank you for choosing us! We'll see you next time. Enjoy that fresh detail!

October 31, 2023

Efficient, friendly service. All of the work was performed on time and substitute transportation worked out perfectly. More

by Brianrmcmahonjag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Albano, Jonathan Lorizio
Nov 01, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

We're glad to know that you found our service efficient and friendly at Jaguar Sudbury. We always aim for timely work completion and convenient transportation solutions. Thanks for the positive feedback!

August 26, 2023

This place has gone down hill. Impossible to get someone on the phone. Called and left the service manager multiple messages. Never heard back More

by RoverGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luiz Augusto Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aya Badreddine, Bryson Paulding
Aug 29, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

It's important for us that all of our customers receive prompt and efficient service, so it's disappointing we've fallen short here. I'd like the opportunity to address this directly with you - please feel free to contact me at your earliest convenience. Thank you, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

August 23, 2023

Kept me informed as to status of my vehicle. . rep followed and answer any questions promptly! More

by Bwinske692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 24, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

We really appreciate you taking the time to leave Jaguar Sudbury this awesome review, thank you!

August 18, 2023

The service department (Bryson) was very welcoming and attentive to my vehicle’s maintenance needs. He was quick to schedule the appointment also provided a mode of transportation home for the vehicle dr More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aya Badreddine, Bryson Paulding
Aug 18, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Hi JD, it's great to know that Bryson and our service department at Jaguar Sudbury were able to provide you with a welcoming experience. We're here for any future maintenance needs! Safe travels!

July 28, 2023

Because Jaguar Sudbury they are the best of the best, I always get treated like I am the only customer. More

by Tkhoury1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern service tech, Aya Badreddine, Bryson Paulding
Jul 31, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Thank you for the 5-star rating! We're delighted to hear that you always feel valued at Jaguar Sudbury. We'll see you next time!

July 25, 2023

I have always been satisfied with the service I have received. At this appointment Ryan was professional and kept me updated. More

by jwitowski49
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Yeomans
Jul 25, 2023 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Thank you for being a loyal customer! We're happy to hear that Ryan and our team at Jaguar Sudbury were able to provide you with top-notch service. Looking forward to your next visit! Safe travels!

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