Jaguar Sudbury - Service Center

Help over the phone Manny was great helping set up the in control remote system over the phone. The vehicle was purchased used from a non jaguar dealer so I consider this Manny was great helping set up the in control remote system over the phone. The vehicle was purchased used from a non jaguar dealer so I consider this above and beyond helping with this. More

They dont listen..they take your money and run Also leased a F type Jag from here. Will not be recommending this dealership or any Herb Chambers outfit to anyone as they don't listen, charge you fo Also leased a F type Jag from here. Will not be recommending this dealership or any Herb Chambers outfit to anyone as they don't listen, charge you for work they didn't do. The car was worse post their service than prior. Takes them ages to undertake the work, was told was an overnight, was 8 days. Portray themselves on service but provide an awful one. This dealership is in an awful location for after sales service, Rte 20 is a nightmare, takes to long to get there. the loaner program is an apt in 2 weeks, too long..they make you drive back and forth on rte 20 for service which isn't delivered and you sit waiting for multiple hours as well, wasting your time. Think you may detect that after getting 2 vehicles, both high end, I will not be going back nor recommending. Go elsewhere.. More

Great service Manny was great to deal with,still trying to seal the deal on the new 2020 evoque,have used this dealership for the past couple years great Group of p Manny was great to deal with,still trying to seal the deal on the new 2020 evoque,have used this dealership for the past couple years great Group of people. More

They dont stand behind what they sell Leased a 2017 jaguar ftype in NOVEMBER 2017 I have had 4 major issues with this car . My last had to do with tires DONT BUY A CAR HERE TIRES went aft Leased a 2017 jaguar ftype in NOVEMBER 2017 I have had 4 major issues with this car . My last had to do with tires DONT BUY A CAR HERE TIRES went after 12,000 miles I want them to back a PRODUCT they sell and refuse to do anything to help you. They blame the manufacturer which is a good excuse who wouldnt haha but you back product you sell. I made a deal with the manufacturer Jaguar they offered half and I took that from them . They then stated to me to ask the dealer to help and I told them the dealer said they wont. They showed good faith and understanding even though they weren't the best company to deal with . I really hoped after DEFECTED PAINT AND DEFECTED SHIFTER AND OTHER ISSUES and having my car approx 6 weeks out of the 11months I've had it . Stuff happens things happen on cars but TIRES DONT GO AFTER 12,000 MILES. I live in New England and got it in the winter like no good faith by the dealer and the higher you go the more I've been told WE AS A COMPANY DONT WANT TO HELP . THE DEALER DIDN'T EVEN COVER LABOR NOT A PENNY . ( Jaguar Manufacturer Did 1/2 as well not the dealer they told me to pay the other half ) Now with this said the most of the employees were very kind in the process but the hire you go is when you realize how screwed you are. Now in this process I was NEVER CALLED by a manager and executive or supervisor even though per my request before picking up the car I asked too. Then I was told by the service rep per the GM you must pick up your car before other charges are incurred. Theres a lot of great people there but if this is the type company I have to deal with it's disgusting they will take every dollar. Thank you Nicole from Corp I believe a Executive Assistant for telling me as a COMPANY WE HAVE MADE A DECISION NOT TO HELP. Will never buy/lease a car from Herb Chambers again. Thank you to everyone who was kind in the service department and speaking for the hire ups cause they didnt want to. More

Never bothered to call back Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day. No one has ever called me back. Cancelled the appointment this morning. Spent $3,400 in 2013 to solve a noise problem in right front wheel well, have only driven 10K and the problem is back. If they cannot return a call, I don't trust them to fix the problem either. More