I requested a price for a vehicle through TrueCar from this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until June 1st. I was contacted by Kenneth Haro regarding this vehicle. We spoke on Thursday and then again on Friday. I agreed to provide a deposit for him to hold the vehicle until I could come see it on Saturday morning. Ken was nice enough to go in on his day off to take care of this for me.
After making the 5 hour drive to see the vehicle Saturday morning, I took it for a test drive, and then sat down with Ken to discuss the deal. When reviewing the paperwork, I noticed that the sales price was not what I received from them on Thursday. When I questioned it, Ken went to talk to his sales manager. When he came back, they had made only a slight adjustment to the price, but it was still significantly higher than the price they had previously given me. After a couple more trips to speak with the sales manager, Ken said there was nothing more he could do and I would need to speak with the sales manager directly.
A little while later, the sales manager came over and sat down. He rudely stated they would not honor the price I had received. I asked him why, and all he had to say is "things change." I pointed out that the price I was given was supposed to be good until June 1st. He again just refused to meet the price without any further justification. I was finally fed up and left without the vehicle.
I know the reason why they wouldn't sale me the vehicle for the quoted price was because the vehicle was hard to find and they knew they had several other people interested in it and that they could get more money from them. I ended up wasting more than 12 hours of my day, with 10 of those being driving. Despite the fact that Ken was very kind and seemed genuinely upset about the situation, I will NEVER do business with any Jake Sweeney dealership in the future and would urge anyone thinking of doing so to use caution and be aware that this dealership is dishonest and can't be trusted.
One additional note, they also refused to offer what my trade-in was worth, despite me having offers in hand from other dealerships.