Jake Sweeney Chrysler Jeep Dodge

I requested a price for a vehicle through TrueCar from this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until June 1st. I was contacted by Kenneth Haro regarding this vehicle. We spoke on Thursday and then again on Friday. I agreed to provide a deposit for him to hold the vehicle until I could come see it on Saturday morning. Ken was nice enough to go in on his day off to take care of this for me. After making the 5 hour drive to see the vehicle Saturday morning, I took it for a test drive, and then sat down with Ken to discuss the deal. When reviewing the paperwork, I noticed that the sales price was not what I received from them on Thursday. When I questioned it, Ken went to talk to his sales manager. When he came back, they had made only a slight adjustment to the price, but it was still significantly higher than the price they had previously given me. After a couple more trips to speak with the sales manager, Ken said there was nothing more he could do and I would need to speak with the sales manager directly. A little while later, the sales manager came over and sat down. He rudely stated they would not honor the price I had received. I asked him why, and all he had to say is "things change." I pointed out that the price I was given was supposed to be good until June 1st. He again just refused to meet the price without any further justification. I was finally fed up and left without the vehicle. I know the reason why they wouldn't sale me the vehicle for the quoted price was because the vehicle was hard to find and they knew they had several other people interested in it and that they could get more money from them. I ended up wasting more than 12 hours of my day, with 10 of those being driving. Despite the fact that Ken was very kind and seemed genuinely upset about the situation, I will NEVER do business with any Jake Sweeney dealership in the future and would urge anyone thinking of doing so to use caution and be aware that this dealership is dishonest and can't be trusted. One additional note, they also refused to offer what my trade-in was worth, despite me having offers in hand from other dealerships.

Gary, salesman lied about taking care of 2 issues. Had issues with drive train in first 2 weeks . Had to file claim for repair. Terrible

Possibly , no definitely, the worst customer service I have ever encountered from a car dealership. I would recommend taking the time to find another place to buy a car ... as an FYI this has nothing to do with price. We never even got that far.

Service Dept. was friendly, professional, fast, and the waiting area was clean. I will be bringing my Jeep back to Jake Sweeney for future repairs.

Do not buy a car from Ken Haro. When the papers are signed you get no help and the car isnt 2 weeks old. Horrible.

I have my Wrangler in for service (tire rotation, oil change, and alignment) at the dealership in tri-county where I bought it so I asked them if they could tell me why the check engine light is on as well. They said it’s $120 to look at a check engine light. What a bunch of trash just to tell me why the light is on, not fix anything. It’s crooked and robbery. Jake Sweeney Tri-County makes owning a wrangler very distasteful to say the least. They only care about selling a new vehicle and boasting about having a certified garage, despite the poor and thieving service department

Excellent and fast service. No appointment necessary. Unable to solve my issue with the key fob, but gave me excellent suggestions and didn't charge for something they could not do. Staff is very professional and courteous. They updated me every step of the way. Highly recommend!!!!

First time purchase at Jake Sweeney. Worked with Ken Haro from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing with him was pleasant, friendly and non-adversarial. He wanted our business and earned it. Mark Postallian was our finance guy and was a delight to work with. He was professional and knowledgeable and got us through the process as quickly as possible. Mark also worked to get us the best finance rate he could find saving us money on the finance. We appreciate Ken and Mark making what can be a stressful and exasperating experience as easy as our time at Jake Sweeney buying our new Ram was.

We went there to buy a Jeep. This dealership is only interested in selling or leasing to you. Eric Maupin was our salesman. He is slick, not trustworthy and unreliable. The most disappointment is that the managers(assistant) and bosses do not care. Do yourself a favor and buy your Jeeps SOMEWHERE ELSE.

Best costumer service in the car industry! Thank you Laura Reyes for all the helpful information and great advices for my future car/truck. You rock!