Jake Sweeney Kia

The people I worked with at Jake Sweeney Kia were all very nice but there was one major issue that causes me to not recommend them. I went to the dealership to look at a new EV6 GT-Line. As I first start very nice but there was one major issue that causes me to not recommend them. I went to the dealership to look at a new EV6 GT-Line. As I first started talking to the salesman I mentioned that I had recently looked at a new Hyundai Ioniq 5 Limited. I said I understood that the EV6 GT-Line and Ioniq 5 Limited are very similar. He agreed. During the conversation I said I read Hyundai offers Bluelink+ on all 2024 and newer Hyundais to the original owner free of charge for as long as that owner owns the car. He said that Kia has the same thing called Kia Connect. I liked the look of the EV6 better than the Ioniq 5 so with everything else being pretty much the same, I agreed to purchase the EV6. A couple days after getting the car home I found out that Kia Connect has various subscription levels. And that the Ultimate plan (same as Bluelink+) is only offered free for 1 year. After that it is $199 per year. That is a HUGE difference in what I would have gotten with Bluelink+ on the Ioniq 5! So I wrote to my salesman to get clarification on a few things. The main one was Bluelink+ vs Kia Connect. He responded to everything but that. So I wrote to him again about it and didn't receive a response. So I contacted the sales manager at Jake Sweeney Kia. I explained the situation and he said that Bluelink and Kia Connect have typically been the same. So I said Hyundai is now offering Bluelink+. He looked it up while we were on the phone and came to understand the differences. He asked what I was looking for him to do. I said I wanted the Kia Connect Ultimate subscription free of charge for as long as I own the car. (this is what I thought I was getting when I purchased the car). He said he would talk to some people and get back to me. He called me later that day and said he couldn't give me Kia Connect Ultimate for as long as I own the car and offered 1 additional year free or an accessory. Not acceptable. More

"Wow" is simply an understatement! I believe Jake Sweeney definitely has the best dealership in the market from start to finish! Chuck was phenomenal, very knowledgeable, and going t I believe Jake Sweeney definitely has the best dealership in the market from start to finish! Chuck was phenomenal, very knowledgeable, and going the extra mile, helping us all the way to purchase a reliable used truck for my daughter! And, the free lifetime powertrain warranty on ALL vehicles purchased truly gives us peace of mind-especially when purchasing a used 2014 truck with 135K miles! WOW! Who would go anywhere else?! More

PLEASE READ, DO NOT BUY FROM HERE! ! This has been the worst experience with a business. I seriously feel like I’m being pranked. From the beginning, this dealership has been a pain in ! This has been the worst experience with a business. I seriously feel like I’m being pranked. From the beginning, this dealership has been a pain in our xxx!! But I will start with the main reason I am writing this. 5 years ago I bought a car from Jake Sweeney Kia in Florence KY. I then recently moved back to my home state. Right after paying my car off a kid hit into me and it totaled my car. I went to have the title put under my name so the insurance could take over my car. Come to find out, Jake Sweeney Kia had put a lien on my title. When calling to get a lien release sent to me, no one knew why there would be a lien on my title. Well a few weeks later after trying to get ahold of anyone that could help. They tell me I owe them $4,000 for my trade in..WHAT! You’re now just telling me this?? Here’s where it gets better! They say that we claimed we owed nothing on our trade in. LIE. Why would I say that when I knew I didn’t have it completely paid off. So they tell us it’s in our paperwork. No where in the paperwork does it say that we claimed to owe nothing. In fact they put an NA in that section. Also, they gave us 3,600 for the trade in to put towards the new car? Someone help me make sense of that!?! Normally people don’t give you money if you owe them. I wouldn’t have minded paying the 4,000 if it would have been put into my car loan and not told about it 5 years later when it’s paid off and now totaled. So now they are saying I have to pay them and they were nice enough not to charge interest on it. Wow, that is so nice of you! That’s because you just realized someone messed up and you just created this so called “loan”. Also I never signed anything to have this so called extra loan. And normally if someone hasn’t made a payment in 5 years, at the least, a phone call or a letter in the mail is sent. So first time in my life that I now have a lawyer and he can’t even get ahold of them. Tammy is the lady we have dealt with the most, and she has been nothing but rude and unprofessional. She acts like this was our fault. Umm no, you guys are the business and you sell cars for a living..everyday..I don’t buy cars everyday. So if I or anyone else comes in to buy a car, we think that when we walk out that we are good to go, what I owe you is what I signed on my paperwork. If you’re interested in the rest of the xx this place has done, keep reading. So from the beginning our plates never showed up and after trying to get ahold of them for months, they finally sent them. After that, I had to go there to get oil changes done to keep a “warranty” on my car. Nothing like spending all day there to get my SCHEDULED oil change done. Then it was so cold one day that my handle popped off while trying to open the door. It took them 4 months to get in the part, and I was the one that had to call to see if it was in or not. They told me it was going to be 75.00 but when they put it on it was 275.00 because they had to paint the top strip of it white to match the car. What!?! Again, notification up front would have been nice. I know this is long, but my hopes is to get to enough people to save them from the xxxx that this dealership is putting me through. LOVED my Kia, but again. DON’T BUY FROM this shady dealership!!!! More

My wife and I just bought our 2nd Sorento from Jake Sweeney Kia. Ricky Hicks is an absolute professional. The staff was all very polite and helpful. Wouldn't hesitate to buy another vehicle here. Sweeney Kia. Ricky Hicks is an absolute professional. The staff was all very polite and helpful. Wouldn't hesitate to buy another vehicle here. More

This is the very best dealership I've ever encountered . Coby is to be trusted and admired for his honesty and thoughtfulness. I'm 78 years young and bought many automobiles and this is the best dealership Coby is to be trusted and admired for his honesty and thoughtfulness. I'm 78 years young and bought many automobiles and this is the best dealership I've ever dealt with and trust. More

Car was well cared for and in good condition. One of the best used cars I looked at and stayed late since I was coming from out of town One of the best used cars I looked at and stayed late since I was coming from out of town More

Charlatans. Incredible lack of professionalism. He stated they would offer their "best deal" but it never was presented. When confronted all I got was excuse aft Incredible lack of professionalism. He stated they would offer their "best deal" but it never was presented. When confronted all I got was excuse after excuse. 1. I don't price the cars. 2. The car has low mileage. 3. Then he requests my presence. On and on he went like a spoiled teenager throwing a tantrum. Furthermore, MA (initials) was unwilling to accept that an $1,100 service was due on the car which can easily be verified. Lot of fees on the check out. Gave them ample opportunity to come to the table and all I got was constant rhetoric and deception. Zero integrity. What a colossal waste of time. More

3rd car purchased and 100% it will be the last with Jake Sweeney. I traded in a Stinger for an EV6 and was worst mistake I’ve ever made. The car was not charged enough for me to even make it home to Co Sweeney. I traded in a Stinger for an EV6 and was worst mistake I’ve ever made. The car was not charged enough for me to even make it home to Columbus. When I left said 177 mile range, I didn’t make it Columbus before it needed charged and that’s not even 100 miles. I attempted to return the car at that point when I called the dealership and my sales person Ricky Hicks. I emailed the owner Cody to see what we could do and he basically said nothing other than he would see what “he could do” and then went radio silent. This lack of respect and courtesy will give you an idea of the type of establishment you’re dealing with. They sure are very friendly and helpful before you sign the papers. Go shop where your respected and this place isn’t it. Update just got called from Jesse Parks a manager who insulted me on the phone and asked me why I am mad “for my mistake “. Don’t buy here it’s quite simple. More

Josh, Tony and the entire service department at Jake Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to fig Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to figure out the issue. They contacted Kia Tech to work through ideas on what could be causing the shimmy. It took a few different ideas to finally come up with the solution but Josh and Tony remained understanding and helpful throughout the entire experience. The service team were all friendly and professional. It was an annoying situation that was made bearable by these great individuals. Tony, thanks for hanging in there with me, you are very much appreciated! More