Jake Sweeney Kia

Jake Sweeney Kia responded

Hi edoolin1998, thank you so much for the wonderful 5-star review, as our primary goal is always to deliver the best and most professional vehicle-buying experience here at Jake Sweeney Kia! We are absolutely thrilled to hear that Don provided the honest, upfront, and fair pricing you deserve, making your entire purchase process straightforward and highly recommendable. Our General Manager, Jesse Parks, along with Don and our entire Florence team, sincerely appreciates your kind endorsement, and we look forward to keeping your vehicle running beautifully on your first scheduled maintenance visit!

Jake Sweeney Kia responded

Hi Abirkofer, thank you for the very positive 5-star review, as we always strive to provide the best automotive experience possible here at Jake Sweeney Kia! We are absolutely thrilled to hear that sales agent Austin was great to work with and made buying your car an easy and painless process. We will be sure to pass your kind words along to him, and we look forward to welcoming you back for your first scheduled maintenance visit!

Jake Sweeney Kia responded

Thank you so much for the incredible 5-star review and your amazing loyalty! We are absolutely thrilled to hear that you have bought 5 cars from Skip and consider him the best salesman you've ever dealt with! Whether you are visiting him down in Florence or shopping with us at Jake Sweeney Kia, our ultimate goal is always to treat you like family. It is wonderful to know that Skip consistently gets you the best deal possible and helps you navigate our great inventory to find exactly what you need. Hearing that you will never go anywhere else is the highest compliment our team could ever ask for! We will be sure to pass your kind words along to Skip—he will be so happy to know he has made such a wonderful impact on your car-buying journey. Thank you for continuing to choose the Jake Sweeney family, and we look forward to seeing you for all your future automotive needs!

Jake Sweeney Kia responded

Hi there, thank you so much for the outstanding 5-star review! We are absolutely thrilled to hear that your service advisor, Chad Surber, was the best part of your visit to Jake Sweeney Kia. We know that vehicle maintenance can sometimes feel overwhelming, which is why we believe taking the time to thoroughly answer your questions and address all of your concerns is the only way to do business. It is great to know that Chad hit the mark and made you feel confident and taken care of! We will be sure to pass your kind words along to him. Thank you for trusting us with your vehicle, and we look forward to seeing you at your next scheduled service visit!

Jake Sweeney Kia responded

Hi JR, congratulations on your new Kia Sportage, and thank you so much for the 5-star review! We completely agree—the Kia Sportage is a great purchase! We are absolutely thrilled to hear that Elijah and Jerod put in the effort to make your buying process very smooth. At Jake Sweeney Kia, we believe that getting behind the wheel of a new vehicle should be an easy and enjoyable experience. We’ll be sure to pass your kind words along to both Elijah and Jerod—they will be so happy to hear they made a positive impact on your visit. Enjoy every mile in your new Sportage, and we look forward to seeing you when it's time for your first scheduled service visit!

Jake Sweeney Kia responded

Thank you so much for the 5-star review! We are thrilled to hear that you had a great experience with our team. At Jake Sweeney Kia, we pride ourselves on having a staff that is both approachable and expert-level. It’s fantastic to know that D’Vonte was very knowledgeable and helpful to work with throughout your visit. We’ll be sure to pass your kind words along to him—he’ll be thrilled to know he made such a positive impact on your experience! Thanks for choosing us, and we look forward to seeing you again for your first scheduled Kia service visit!

Jake Sweeney Kia responded

Tim, we are grateful for your kind words and recommendation of Jake Sweeney Kia! We are so proud to have you as part of the Jake Sweeney Kia family!

Jake Sweeney Kia responded

We love hearing that you had a world-class experience with our team. Thank you for choosing Jake Sweeney Kia and for sharing your five-star review. See you next time!

Jake Sweeney Kia responded

This doesn't sound like the level of service we pride ourselves on providing, and I'm so sorry for the mix-up with our initial quote. We also always aim to be responsive with our customers, so I would like to speak with you about this. Would you consider calling again so that I can assist you further? My direct line is listed below - I hope to hear from you soon. The Team at Jake Sweeney Kia - (859) 938-2020

Tmccray14 responded

I did call and was transferred to the sales manager. He said he would transfer me and I was disconnected. I called back and got his voicemail and left a message and no call back. This is horrible customer service, I can provide you the date and times I called and left a message.