James Hodge Ford Lincoln

Our Experience with James Hodge Ford We had been trying to localize a problem with our former King Ranch through the Service Department. Everyone in Service involved in our problem went We had been trying to localize a problem with our former King Ranch through the Service Department. Everyone in Service involved in our problem went above and beyond to resolve our problem, most especially the service manager, James. Since our truck was already 9 years old we decided to JUST LOOK at the new F-150 XLTs and maybe get a better idea of what it would cost is we were to upgrade. We certainly had no intention of buying at the time. Robert Johnson came out to greet us and even though we told him repeatedly we were just looking at the moment, he dedicated his complete time and attention to our inquiries. Our "must haves" were explicit and our "wish list" was complicated. Robert made it his mission to find us just the right truck to test drive, knowing we were in the just looking stage. We drove the truck, liked it and then went back to the dealership to get an idea of what the truck would cost and what our trade-in would be. Again we told Robert it was not our intention to purchase at the time - or so we thought. Robert and the James Hodge team met all our expectations regarding financial negotiations and WE DROVE HOME IN OUR NEW 2014 150 XLT - in the color I wanted! The finalization process (signing the papers) was expedited by Kaleb O'Brien, who is an extremely pleasant young man. All in all, purchasing this truck was an extremely pleasant experience. More

Highly Pleased James Hodge Ford had listed a particular car that I have been looking for at a price I could afford. After having visited several other dealerships t James Hodge Ford had listed a particular car that I have been looking for at a price I could afford. After having visited several other dealerships that left me not wanting to purchase from a dealer. I decied to try one more time with James Hodge Ford. They were about 45 minutes from my home and after visiting with them I found everyone to be respectful, helpful, knowledgeable, not just out to make the most money they could from me. They made the experience a pleasant one and seemed to share in my excitement in owning a new car. I would recommend them to anyone and feel confident they would have the same experience. More

Never again Greg Freeman was very RUDE! I spoke with him on the phone and he told me he would call me back which he never did. One week later, I called back and h Greg Freeman was very RUDE! I spoke with him on the phone and he told me he would call me back which he never did. One week later, I called back and he was very rude again and said he would call back again and of course did not. I ended up speaking with someone else and finally my situation was taken care of. My husband and I ended up buying a new Edge, 2 days later we noticed it has hail damage on it. We called the dealership and of course no one would return our calls. A week later, we were in the area so we went to the dealership, Greg is the "manager" that was there and came out to talk to us. He told my husband and I that we had been a problem from the beginning and wanted to know why we were just noticing the hail damage. We tried to explain that we didn't just notice it, no one will return our calls. He was laughing and told us that they have sold 120 cars with hail damage and we are the only ones that have come back and complained. He told us that basically we should have noticed it when we bought it. He said that we bought the car "as is" and we took the "discount" that was given because the car had hail damage. BUT we didn't sign the waiver. No one had ever told us that the car had hail damage. He did tell us that he would give us $500 which is what the insurance allowed for the damage on the vehicle. I think they were hoping we didn't notice. And the other 119 people probably didn't know either. Everyone else we worked with was nice, the salesman, Mark Verdun, was great. The car deal was done with Mark Ford, who was very nice and helpful and Job. I do believe that Job should have told us upfront that the car had hail damage but didn't. We did have a unique situation going into that car deal but I do feel that in no way meant they had the right to lie up front to us and be so rude. I will NEVER buy anything there again. More

Great experience My wife and I have been buying cars for 40 years, this was the most enjoyable experience we have ever had buying a car. Brandon was sincere and honest My wife and I have been buying cars for 40 years, this was the most enjoyable experience we have ever had buying a car. Brandon was sincere and honest and very respectful. We were a little off on price and he had his manager Greg come out and he didn't talk to us like we were 3rd class citizens, he was very polite and professional. We wouldn't buy anywhere else ever again. More

Ford Fusion We had a great experience buying our new Ford Fusion from James Hodge Ford. Ryan Spencer was an awesome salesman and helped us meet our needs. We will We had a great experience buying our new Ford Fusion from James Hodge Ford. Ryan Spencer was an awesome salesman and helped us meet our needs. We will recommend James Hodge Ford to our Family and Friends. More

Great Customer service. Kevin did a great job and was quick in getting the information I was wanting. Will go back to James hodge ford. quick in getting the information I was wanting. Will go back to James hodge ford. More

I basically went to Consumer Reports which rated the F150 in the top 3 trucks. I hate to shop, but did a little looking, at RAM & Nissan. All the vehicles were pretty good, but it really came down to the kno in the top 3 trucks. I hate to shop, but did a little looking, at RAM & Nissan. All the vehicles were pretty good, but it really came down to the knowledge and experience of the salesman that made the difference. Robert was low key and helpful, which made the difference. Shot me a fair price, so I took it. So far, I love it. Hopefully I can say the same throughout the life of the vehicle! More

I absolutely loved my experience at James Hodge Ford. This is my second vehicle I have purchased from them. They work hard to make sure they find you what u want at a great price! I will never use anothe This is my second vehicle I have purchased from them. They work hard to make sure they find you what u want at a great price! I will never use another dealership and would recommend them to anyone. They are great! More

Buying a car Mark Ford has never been easier. He made my experience hassle free. I live in Dallas and he had the car delivered to me the next day. I would highly recommend buying a car or truck from James H experience hassle free. I live in Dallas and he had the car delivered to me the next day. I would highly recommend buying a car or truck from James Hodge Ford. More

Overall was very pleased with service and staff. Only complaint was with the Todd Pittman who was very unprofessional when I came to sign my paperwork after my husband took care of the paperwork. Kaleb complaint was with the Todd Pittman who was very unprofessional when I came to sign my paperwork after my husband took care of the paperwork. Kaleb was doing over the paperwork with me, and Todd said, " that guy was rough. He was being an xxx so someone else came and took care of him. I was sitting in Kaleb's office and heard this. Just not impressed with him talking about my husband when I was sitting there. Made me want to not do business there, but because if precious experience with dealership we did. My husband had not done anything that Todd was talking about. I just think that is very bad business. More