James Hodge Motor - Service Center
Paris, TX
30 Reviews of James Hodge Motor - Service Center
"Chris took care of me as always, we have 10 Ram trucks..."
- kcuppChris took care of me as always, we have 10 Ram trucks and a van he always gives us top notch service and keeps me updated. Taking care of this many vehicles is hard enough and he always helps out with scheduling around our needs.
Read More"Just Horrible! Sexist"
- Jeep WomanI purchased my vehicle last year and the salesman (Mark Ritchey) was wonderful, but service is very lacking. Going in for my second oil change and I was told that I needed brakes and tires at 11,000 miles. And guess what? Warranty doesn't cover it! really? I need brakes and tires already? I asked to see my vehicle and the mechanic just said that my brakes are thin and tires are weather rotted without showing me exactly. I told them I would have my husband look at it. I asked to speak to the manager hoping to get an explanation, but he was just rude and disrespectful. I wanted to know why I needed brakes and tires at 11,000 miles. it just seemed to soon. Service Manager (Michael - don't know his last name) said that happens and unfortunately it's not covered by warranty. He was more interested in staring down my shirt and flirting and giving excuses rather than hearing me out. When I got up and walked away he made kissing noises! You got me once, but never again. I'll go elsewhere for my vehicle needs. Sales is good, but Service is perverts!
Read More"Engine Replacement"
- robercox09Blown head gasket lead to the engine needing to be replaced. I was worried sick at what it was going to cost, whether it was warrantied or if my family and I would be on foot. Robert did an awesome job of walking me through both the repair and the warranty process, and made sure the vehicle service plan company didn't rip me off (they definitely tried!). The vehicle service plan guys sent a used motor as a replacement. The first one didn't look good so Robert sent it back and made sure they sent a decent one. Jeffrey did a great job of replacing the engine, it runs even better than the old one. I really expected to get raked over the coals with a blown engine, but these guys made the experience much easier to get through and the price was reasonable, especially considering the vehicle service plan could have left me high and dry if Robert hadn't held them accountable.
Read More"Honest, no pressure, sales staff"
- Const guyWe took our 2014 Ram into the James Hodge service department for routine maintenance as we do when we are home and the truck needs service. While waiting I like to look at the new trucks on the lot. Marshal came out, we chatted about trucks in general and one in particular that caught my eye. I told him we really weren’t looking for a truck, ours was great. I mentioned the 2018 to my wife, she said “maybe we should check it out”. We did, Marshal was great, the deal was made, paperwork a breeze. We are now the proud owners of a new truck purchased from an excellent dealership
Read More"windshield wipers/leaky tire"
- mddWent in for windshield wipers not dispensing fluid even if tank was full and leaky tire. Matt, ascalways, courteously and professionally got on the problem. It was resolved very quickly and we were on our way
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