About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

James Martin Chevrolet

1.5

2 Lifetime Reviews

6250 Woodward Ave, Detroit, Michigan 48202 Directions
Sales: (313) 875-0500

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

2 Reviews of James Martin Chevrolet

Sort by Write a review
March 04, 2018

"Poor customer service"

- Yvonne32018

I took my car in for service and warranty work. They had it for a few days. Did not repair the problem. I got it back dirty inside and out after I called and said clean and prep my car before I arrive to pick it up! Someone went in the glove compartment and my trunk searching. They searched through a black bag I keep in the trunk for emergencies. WHY! Left everything loose in the trunk. It appears like sabatage to me. Everytime I take my SUV in I have a problem. Clearly they don't want to do service on this SUV because it's warranty work and they don't get paid! Talked to the service manager who was antagonistic and down right rude! He called me, I didn't call him. They stand around and stare at me it's kind of creepy! I don't have to be friendly just do your job and fix my little SUV! OnStar has this as my preferred dealer so when appointments are made by them I am forced to come to James Martin. Last time I was there some girl asked for my key, she never said who she was. People standing around doing nothing with too many customers waiting for service breeds chaos and unhappy employees and customers. No organization. You want good reviews then you do good work!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nathan
February 07, 2017

"Customer Satisfaction is not at James Martin's Service Dept."

- ILoveDetroit

Over two years, I have taken my 2015 car in for a slow leak in tire. Seven visits & two years later......service dept found problem

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rob Testani, Aaron Petina
1
1 - 2 of 2 results