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James Martin Chevrolet - Service Center

Detroit, MI

4.2
35 Reviews

35 Reviews of James Martin Chevrolet - Service Center

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July 13, 2025

The service is good as it gets. I'm satisfied with the service I received for the reason that I was there. More

by 2MOORES658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names.
Jul 13, 2025 -

James Martin Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at James Martin Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

July 13, 2025

One for oil change, but no rotation of my tires was asked how did I know and I respond that a hubcap is missing off my tires and it’s in the same position when I brought the car in. Very dissatisfied. More

by garnettam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jul 17, 2025 -

James Martin Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 11, 2025

Went in for an oil change, no issues with the service. But they had me schedule an appointment to drop off my truck and I waited forty minutes to be checked in. More

by johnfsliwa
Service Communication
Recommend Dealer
Yes
Employees Worked With
She didn't introduce herself.
Jul 12, 2025 -

James Martin Chevrolet responded

Thank you for your feedback, John. We strive to make sure that all of our customers leave happy, and we sincerely appreciate your input. We hope to see you again here at James Martin Chevrolet!

July 11, 2025

The dealership customer service is awesome. Thankyou Detroit together we are doing it .Blessing to the staff . More

by CARLOSCARTER1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Winston
Jul 11, 2025 -

James Martin Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing James Martin Chevrolet!

July 09, 2025

The service as good and I am satisfied with the service I received on Monday. More

by CLAUDIA.MOCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Garland
Jul 09, 2025 -

James Martin Chevrolet responded

Claudia, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing James Martin Chevrolet!

July 06, 2025

James Martin Chevrolet always provides excellent professional service. I have been a customer over 30 years and never had a problem they couldn’t solve. More

by mema479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have had worked with many employees
Jul 06, 2025 -

James Martin Chevrolet responded

Thank you for choosing James Martin Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 05, 2025

They got me scheduled quickly and the service was excellent. They even dropped me off at work while they serviced my vehicle. More

by eryckakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana
Jul 05, 2025 -

James Martin Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 03, 2025

Overall the service on my vehicle went well. A few things: 1) I would like to see the process time to get vehicles signed to go a little faster, and 2) I wish they had my tire on-site. I had two More

by gscotland8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rona Sellers
Jul 03, 2025 -

James Martin Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at James Martin Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

June 30, 2025

The service provided by James Martin Chevrolet was outstanding, and I can now hit the road knowing that my car is in good working condition. More

by shootingforexcellence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 30, 2025 -

James Martin Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 30, 2025

I really appreciated the great service I received from the team. Emanuel helped me throughout the entire process. I could have asked for better service! More

by REVELYN348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Garland
Jun 30, 2025 -

James Martin Chevrolet responded

Thanks for sharing about your experience with James Martin Chevrolet. We appreciate your business and hope to see you again soon!