James Motor Company Mercedes-Benz

A truly pleasurable experience The staff at James Motor company was absolutely wonderful to work with. From the first visit to decide what vehicle I liked, thru test driving differ The staff at James Motor company was absolutely wonderful to work with. From the first visit to decide what vehicle I liked, thru test driving different vehicles and finally purchasing my dream SUV, my salesman Scott Stoess made my experience a pleasure. For the first time ever, I felt like my wants and needs in a vehicle were truly considered instead of what was on the lot being forced on me. He took the time to truly understand what I was looking for and found the perfect vehicle for me. I have and will continue to recommend Scott to any friends looking for a vehicle and will definitely send them to James Motor Company! More

Even on his day off! What should have taken an hour, ended up being 5 hours! Even on his day off, Derrick Burns would not leave when given the opportunity to let someone What should have taken an hour, ended up being 5 hours! Even on his day off, Derrick Burns would not leave when given the opportunity to let someone else finish the sale. Circumstances beyond all of our control created this situation for an out of state transaction. Derrick went above and beyond to be there until the end. The desire he has for your happiness is what sets him apart from the average salesperson! Highly recommend! More

great place you will never have a better experience at a car dealership -great people .a joy to spend time at ,also plenty of eye candy in the showroom with the n you will never have a better experience at a car dealership -great people .a joy to spend time at ,also plenty of eye candy in the showroom with the new Mercedes -Benz line up More

45 minutes flat I just got my first new MB, from the first time I walked in the dealer to the second time (when I picked up the car) attention to details were remarka I just got my first new MB, from the first time I walked in the dealer to the second time (when I picked up the car) attention to details were remarkable. Everything, including financial approval was done in about 45 minutes flat. I'm about to go for the first service and I'm anticipating the same experience. More

Awesome experience!! I highly recommend Derrick Burns. He is a great salesperson, and very helpful and knowledgeable about my vehicle. He helped me appreciate driving my I highly recommend Derrick Burns. He is a great salesperson, and very helpful and knowledgeable about my vehicle. He helped me appreciate driving my Mercedes. I am so happy he helped with this suv.I loved the experience I had at James Motor.I am sharing this experience with my friends.I am definitely buying here again!! More

Terrible service and not wheelchair accessible I currently own a 2013 Mercedes Benz C300 4Matic Sport. It is still within the current 4 year/50,000 mile bumper to bumper warranty. I say this, beca I currently own a 2013 Mercedes Benz C300 4Matic Sport. It is still within the current 4 year/50,000 mile bumper to bumper warranty. I say this, because it has been refused warranty coverage to repair the engine by both Mercedes Benz USA and James Motor Company (Lexington, KY). The reason I am attempting to contact you is two-fold. One, I wish to have my car repaired per the agreement contained in my warranty guide. Two, I want someone to listen to my horror story and respond. As of now, I haven't received any paperwork other than the traditional work order that was issued by James Motor Company. And within this document, there is absolutely no written explanation of why my warranty was declined. Nothing. Nada. Zero. And I have requested, on numerous occasions, further documentation from both James Motor Company and Mercedes-Benz USA. This has been requested in person from Ed, over the phone, text messages with Dustin, speaking with Brian, a representative from Mercedes-Benz customer service and any other way I could possibly attempt to receive an answer explaining further details a bit more informative than this: "Engine is damaged. Verified complaint. Checked for fault codes. Found faults for camshaft timing. Contacted PTSS due to the severity of the engine damage. PTSS case # 82304. Technical specialist from MB was onsite to inspect. MB's conclusion is the engine damage is not a warrantable issue and MB will be contacting the customer with further details." As of today, I have still received no further contact and know nothing about the reason my car warranty was denied. I have noticed however the billable amount that was put on paper to decide my fate was $36.00. I am most certain that amounts to about fifteen minutes of diagnostic time. How in the world could one possibly come to such a catastrophic conclusion in less than fifteen minutes. And where is the diagnostic evidence? Where are the measurements, the pictures and the written conclusions that equate to such a decision as this? What proof do you have? And why in the world am I unable to gain access to this information? Is it top secret? Does it even exist? Hmm... I guess this is why Ed kept my car for over two weeks, right? So he could take time to gather all of this pertinent information that would point to a conclusion that would implicate me in the demise of my engine. And according to both MBUSA customer service and James Motor Company, there is no other paperwork other than what has been provided. So, at this point I would be completely suspect if paperwork suddenly appeared out of nowhere. The Kentucky Attorney General's office instructed me to tell MBUSA they must provide WRITTEN proof of why the bumper to bumper warranty was denied. All I got was MBUSA stating that Ed had all the paperwork available and Ed stating that MBUSA had all the paperwork. And the single sided piece of paper I received clearly stated that Mercedes-Benz would contact me with further information. Again, I have received nothing. It is amazing that an insignificant car company like Kia can achieve recognition from JD Powers for being #1 in initial quality... And it is equally amazing that Mercedes ranks 17th! I have been in a wheelchair since just after my 18th birthday, for a total of 32 years. I have never been treated so exceptionally bad by a car manufacturer or automobile dealer in my entire life. I've owned many cars over the past fifty years and this... this is just about the worst event I have ever experienced aside from my car accident. It started innocently enough but I was soon to find out that being a Mercedes Benz owner was about to take a dramatic southern turn to quickly become a living nightmare. And even after all of this, it was about to get worse. James Motor Company isn't handicapped accessible! There are no wheelchair ramps anywhere around the building. None. The only way for a wheelchair bound person to gain entrance to James Motor Company is to go through a garage bay door behind the actual showroom. Wow! Talk about second class citizens! And to make matters worse, I had my spare wheelchair in the car when it was delivered to James Motor Company. It was in the back seat and very noticeable. So after my experience with Ed and his "team", it makes me wonder if the folks at James Motor Company and Mercedes-Benz USA might be a little prejudiced against handicapped people. I suppose us handicapped folks don't deserve to be driving cars as prestigious as Mercedes-Benz. After all, my spare wheelchair was in plain site AND the building is completely inaccessible to us folks. Gotta go in through the back door! How could a person have any worse of a customer experience than this? In conclusion I want to let you know that all I want is to just get my car repaired. I have been without my Mercedes since June 14th. It has been, and is still causing a terrible hardship for our family. Not at all what I expected when I purchased the ultimate luxury brand, Mercedes-Benz. Also, I have all the text messages, OBDII Scanner data and receipts for oil changes and even the CARFAX stating when oil changes were performed. I hope we can come to a reasonable conclusion. Lonnie Davis More