Bought a new 2019 vehicle two weeks ago, rear end was intermittingly roaring on the way home, the stereo volume was going up and down. I called to bring it back and had to schedule an appointment with service the next week. Service said that Dodge was having problems with the stereo issues and had no fix, and what I needed to do was switch from am to fm to reset the stereo each time it failed while they try to work on a fix for it.
Then they said to just drive the vehicle for 1000 miles to see if the rear end roar goes away.
I am still in shock over the customer service of this place. And it’s the first time I’ve EVER purchased a new car that wasn’t filled up with gas before I left the dealership.
In today’s environment of web presence, businesses should realize that 90% of consumers read reviews before their purchase and I will make sure to post a buyer beware on every social media platform available to prevent consumers from making this same mistake.
We asked for a call from the owner through Keith Hicks and was told he would pass along the information to Steve O’Neal and still haven’t heard a word from him yet. This place is horrible.