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James Wood AutoPark - Service Center

Denton, TX

4.7
2,597 Reviews

2,597 Reviews of James Wood AutoPark - Service Center

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July 01, 2023

Best service around. Service advisor Is Awesome! I will never service anywhere else. Jameswood Rocks! More

by tammy.sparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Horn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

James Wood AutoPark responded

We truly appreciate you taking the time to write about your experience at our service department, Tammy. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The James Wood Buick GMC Denton Team

July 01, 2023

Customer service was great! Rachel couldn't have handled everything any better than she did! More

by Ben Jessee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Horn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel
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Jul 05, 2023 -

James Wood AutoPark responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The James Wood Buick GMC Denton Team

June 30, 2023

Extremely efficient and professional. I was kept notified of updates with a phone call. Although I never met Rachel, she was excellent in her job. More

by knifemaker115
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rachel - service writer
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Jul 03, 2023 -

James Wood AutoPark responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The James Wood Buick GMC Denton Team

June 30, 2023

Terrific job. Can’t tell that the mirror needed to be fixed/replaced. Kyle was very helpful indeed More

by CANDJSTOUGHTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jul 03, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, James Wood AutoPark Management | 940-591-9663

June 30, 2023

Gavyn was fast and attentive. Helped out in ways other dealerships don’t compare to!! More

by mitchell.buick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
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Jul 03, 2023 -

James Wood AutoPark responded

Thank you for leaving us this great review! We are very happy to hear that Gavyn could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

June 29, 2023

I love the service and my sales person Robert I call him from time to time to see if he has any good deals in Cadillacs he’s great More

by PENNY8416@yahoo.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 30, 2023 -

James Wood AutoPark responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with Robert. Please let us know if we can help you with anything else. Sincerely, The James Wood Buick GMC Denton Team

June 29, 2023

Taylor was very friendly, punctual and clear on detailing the cause of my service issue. Kept me updated any time their was a change. More

by MESTA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor in service
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Jun 30, 2023 -

James Wood AutoPark responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, James Wood AutoPark Management | 940-591-9663

June 29, 2023

I don’t understand why it takes 2+ hours for an oil change with an appointment More

by JERRYSTEED
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor
Report | Print
Jul 03, 2023 -

James Wood AutoPark responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The James Wood Buick GMC Denton Team

June 29, 2023

They did very Great work in a timely manner and provided great customer service through the whole process. More

by JAMESRSTANFORD24
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles swartz
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Jun 30, 2023 -

James Wood AutoPark responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

June 28, 2023

Samantha was super sweet and quick to respond and keep me updated. She really made the experience even better than usual. She made us feel comfortable and confident in the service we were receiving. More

by LKIMBLE494
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
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Jun 30, 2023 -

James Wood AutoPark responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The James Wood Buick GMC Denton Team

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