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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,037 Reviews

1,037 Reviews of James Wood Motors, Inc. - Service Center

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June 15, 2023

Body shop awesome. Service shop awesome. Was shop not too good. Truck was recently bought there. Should have gotten cleaned. More

by ricek76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sander in body shop and Zach Ryan in service.
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Jun 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Jun 20, 2023 -

ricek76 responded

I’ll be back in town Thursday thru Monday. Would like to tell you about my experience.

June 15, 2023

It was fast response and service. Very satisfied and will go back. Will refer other people. More

by MADJ7188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lesley
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 14, 2023

Great service provided on my 2106 Buick Encore. I will continue to recommend this service to others. More

by AJOLLY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 10, 2023

The repair was not completed right. I won’t be back there at all. Thanks More

by NURSESISSY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 12, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 09, 2023

Good listeners to my complaints. Understanding of my circumstances and current capabilities. Provides honest diagnosis, explaining in layman's language. More

by DBLANTON966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Rhine
Report | Print
Jun 12, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 09, 2023

Shawn great guy to work with. The only guy there I will work with! Thanks More

by TYBIRDDOG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
Report | Print
Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 08, 2023

My latest experience was dealing with the body shop. It was simply wonderful! Everyone, from my service advisor to the check out clerk, we’re super friendly and knowledgeable. I was so satisfied when More

by raul.soto05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
Report | Print
Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 08, 2023

Easy to make service appointments. Nice waiting area with comfortable seating and tables for working on laptop while I wait. All people I come in contact with are so friendly and helpf More

by MIGAMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 07, 2023

Pretty slow for just oil change and tire rotation. Love that they washed the car. More

by abar1.1655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett
Report | Print
Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 07, 2023

Had a great experience at James Woods, Chathy was awesome and was a great help the whole time. More

by tonytheplumber420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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