Janesville Subaru | Page 62

Absolute pleasure to do business with. Came from Chicago and it was such a nice change of pace. A great crew! Came from Chicago and it was such a nice change of pace. A great crew! More

All work was done professionally, and on a timely manner. Every employee I dealt with was friendly . Every employee I dealt with was friendly . More

Very pleased with the complete car buying experience. I have been a happy customer of their service department for 10 years I have been a happy customer of their service department for 10 years More

Drastic errors in service provided. Customer service is wonderful in trying to correct and satisfy customers, but still cost me by having to lose time at work for 2 of the 3 times I had Customer service is wonderful in trying to correct and satisfy customers, but still cost me by having to lose time at work for 2 of the 3 times I had my car in for service. I’m on older woman and the young service person would just not believe that anything was wrong with the car because of the diagnostic code it was throwing. I spent hours on the phone, even telling the m to cancel their diagnostic software. They kept the car for two days and FINALLY found out the diagnostics needed the upgrade I had been trying to get them to take a look at. Next time the first time I drove the car after an oil change it started smoking real bad. Oil got sprayed all over all engine components that it was so bad they had the car for two days again to sufficiently clean it so it did not smoke when driven. When I had some bad issues with service for the previous brand of car they would give you a gas card or something else when the experience was extreme. Here all you get is a sorry we messed up. The customer facing service people are friendly and mostly accommodating, so that is a saving Grace More

Janesville Subaru is simply the best. I drive past closer dealerships to go there. Highly recommend!! I drive past closer dealerships to go there. Highly recommend!! More

Scott was great! Super helpful with repairs and arranging a ride for my son to get his car. Highly highly recommend Super helpful with repairs and arranging a ride for my son to get his car. Highly highly recommend More

Trying to sell me an unneeded part and service during an oil change was unusual. oil change was unusual. More

I came in for an oil change and tire rotation. As always, the check-in process was smooth and efficient. Service was performed in a timely manner, and I was on my way. As always, the check-in process was smooth and efficient. Service was performed in a timely manner, and I was on my way. More

Professional and friendly staff to deal with including sales, finance and service folks. Feel I purchased a high quality vehicle that I will enjoy for years to come. sales, finance and service folks. Feel I purchased a high quality vehicle that I will enjoy for years to come. More

When my husband and I entered the dealership to get an idea of what our trade-in would be worth if we bought a new vehicle, someone quickly helped us. We liked that gentleman, as he listened carefully and idea of what our trade-in would be worth if we bought a new vehicle, someone quickly helped us. We liked that gentleman, as he listened carefully and made us feel welcome. Once he discovered what we came for, he quickly located a salesperson to help. Both people were very friendly, yet treated us in a professional manner. Did not feel like they just wanted to make a sale but wanted to help us find what we wanted. Every step of the purchase, things were explained clearly. Information was printed so we could look at it. Each person readily answered our questions. Facility was very clean- desks not cluttered. I very much liked working with Andrej. He was patient when he answered our many questions, communicated well, and was friendly. I especially appreciated his calm demeanor. He followed up after our initial meeting to see if he could help us further in order for us to make a decision. After we were able to work out a deal, he quickly located the vehicle we wanted. When we went to pick it up, things went very smoothly. The financial person came and offered options for us and explained things clearly for us. When the deal was finished, Andrej took time to go over the vehicle with us. He helped us set things up, so some new things to us like a blue tooth hookup and android auto could be used immediately. I also noticed that the vehicle was immaculate inside and out. We also appreciated the follow-up meeting with Wayne a couple weeks later so we could ask questions about our new vehicle. What an outstanding idea. He was excellent at listening to our questions and answering them. We liked his demeanor- very patient, and he was very clear at explaining things. Plus he took us out to our car and showed us how things worked. We covered a lot but he did not overwhelm us. He also told us that we can contact him at any time for help with basically anything in regards to the vehicle- even service visits. Others from the dealership also contacted us just to make sure things went well and were very receptive to helping us if we needed anything. More