Janesville Subaru

Absolutely the most dishonest car dealer I have ever dealt with. (I have bought 9 cars through dealers in the last 40 years). I take responsibility for not following my gut and walking away when I voice dealt with. (I have bought 9 cars through dealers in the last 40 years). I take responsibility for not following my gut and walking away when I voiced concerns to the finance manager I felt something was wrong. But he kept assuring me it was fine. I should not have trusted him. Phil, the General Manager did try to appear that he was trying to make things right but it was a pittance in the overall scheme. Because I didn't follow my instincts I was stuck with some ridiculous charges that they told me were not optional. A$399 anti-theft fee which I still have no clue what I got for that and a $2,295 (less $1,038 that Phil returned for my trouble) fee for "armor protection". Given that this was a former lease car I am sure it already had it. The finance guy was a total xxx. More

Very friendly people and helpful. I was in and with a new car in a couple of hours. Great car. I was in and with a new car in a couple of hours. Great car. More

Local dealership, we have bought 2 cars and everyone is very helpful and professional. We do all our business here. very helpful and professional. We do all our business here. More

DO NOT GO HERE! !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers wit !! I was interested in a vehicle, which I test drove. When we got back to the building, they told me they could not give me an estimate of numbers without running my credit report- which is not true! Once I gave them the ok, Phil told me he was going to run it through ONE place. Phil submitted it to THIRTEEN locations without asking or informing me!! After I declined the offer to the sales rep, I went to Gordie Boucher which this is where I found out Subaru of Janesville ran my credit THIRTEEN times. Phil contacted me after I left stating he “got me the best rate” and proceeded to LIE about running my credit thirteen times. I then sent him a picture providing proof that he did in fact run it thirteen times. They are known for this!!! Do not go here!!! More

The people are knowledgeable, helpful and friendly. Julie Zucaro was a pleasure to work with. Julie Zucaro was a pleasure to work with. More

The inspection for the problem was finished quickly. The technician was very courteous. The repair with a new part will be done with no charge. The technician was very courteous. The repair with a new part will be done with no charge. More

I just want to comment that Jonathan, in the service dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerne dept, was Most helpful yesterday. I stopped in after the tire pressure warning light came on in my Outback. I saw a nail in the tire and was concerned about driving home. Jonathan looked at the nail, said it was too close to the side to repair, took a measurement and advised I'd have to have a new tire "shaved" to match the wear on the other tires, explained why, and said it would be a few days to get that done. As I don't live in Janesville, he suggested that they could do it there, or I could go to the dealer nearer where I work in Madison. He gave me the info to provide to the Madison dealer, and reassured me it should be fine to drive, just watch the tire pressure. I am VERY impressed with his attitude. Just wanted to give a Kudo's for his help. THANKS! More

Tony,Alec,and Jeremy in finance did an outstanding job. From start to finish a very easy process.They listened to all our questions and explained everything to us.I alwaysdread the trip to finance but Jere From start to finish a very easy process.They listened to all our questions and explained everything to us.I alwaysdread the trip to finance but Jeremy provided a stress free experience.I also send a thanks out to Javier and Cassie in there internet department they provided me with quick and honest responses.All and all it was a great experience in buying a new car.Unlike another dealer there were no dealer add ons which I appreciate.A special thanks to Tony Sierra for driving the car to our house on his day off,much appreciated.He also took the time to go over all the details of the vehicle with us which really helps.Thanks to all of you for making it a non stressful buying experience.I would highly recommend this dealership.Thank you. More

Carter and Tabitha were amazing. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. A stress free experience all around. Looking forward to a long happy relationship with Subaru Janesville. More