Janesville Subaru - Service Center

Good quick service Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. Had the 20K service and was very pleased with the work and the quickness. Jason pointed out that we needed new air filters and we had them installed. More

Professional and friendly service They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer They were ready to begin when I arrived for my appointment. All service and concerns were addressed and performed in a timely manner. Service writer and cashier were very friendly and accommodating. More

Fixed our issue promptly. Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the m Competent staff and completed work when promised. Professional and courteous too. Clean facility and loaner car was clean and very helpful. Love the murals painted by a local artist! More

Top-touch customer service My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely ma My car & I are always well cared for at Janesville Subaru. service writer is receptive to my concerns & gets repairs & maintenance done in a timely manner. More

Efficient service It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as It'a always a please to have our Subaru Forester serviced a Janesville Subaru. It's easy to make an appointment which is always honored. As soon as we arrive we're greeted by an service attendant, our information is taken and they start the service work. We're always kept inform of the progress and are back on the road in quick order. The waiting room is bright and clean with fresh coffee offered. More

$90 "Diagnostic Fee" added to repair costs, crooks! I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager sta I was charged a $90 diagnostic fee for a front wheel bearing replacement, even though the problem was diagnosed in 5 minutes. The service manager stalled for an hour before giving me the estimate in order to make me think it took an hour. Crooks! I will never set foot in there again. More

Excellent Service Experience. Well beyond my expectations. I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience I arrived home safely in Rochester, New York after Janesville Subaru replaced the head gasket on my 2010 Outback. It is unnerving to experience a major car repair when on vacation and far from home. Uncertainties and opportunities for problems abound. 750 miles from home, my Outback overheated and blew out its anti-freeze! I must say that I don’t see how my repair experience could have been better. Everyone in the dealership was friendly and helpful, well beyond my expectations. I am most appreciative for the ability to talk with the person who was actually working on my car (Bill), for the communication and cooperation among the three Service Advisors (Jonathan, Jeremy, and Jim) , and for the helpful advice on buy/repair decisions, Subaru models, and things to do while in Janesville from Deana in Sales. The work was done on time and at the original quote. The Service Advisors gave me a free loaner car, found me an motel nearby at a very good rate, and adjusted the service work based on my prior and future anticipated repairs. I recommend them without reservation. More

Awesome Dealership Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I Janesville Subaru has earned a customer for life. I tried dealing with a Madison Dealer and they beat around the bush and still didn't get me where I wanted to be payment wise. Janesville Subaru made it happen in less than 30 minutes from start to finish. More

Don't go to them , run The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like witho The subaru customer service stinks. The service reps are on commission and will try to talk you into service not needed. They make it sound like without the service you'll ruin the car. Get a second opinion or call Rockford or Madison Subaru dealers for an opinion or price quote. You will save yourself $$$$. I will not have my car serviced by them again. Shame on them!!! More

Wish I had never gone there! I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by a I took my 2008 Outback in to have the head gaskets replaced. Over the phone, I was quoted $1500, which is why I chose them over the $2400 quoted by another local dealer. The power steering pump was also found to need replacement, which they told me would add $400. In the end, new head gaskets and new power steering pump ended up being $2700, far more than I was expecting. As soon as I drove the vehicle off the lot, the check engine light came back on and it still smelled like burning oil. I took it back a few days later, and also noticed that the oil was a half quart low. The were very good about taking a look at it, cleaned the old oil out of the exhaust heat shields, and looked into the check engine light. They could not diagnose why it was on. The manager also assured me that Subarus typically burn a lot of oil, even though it never had before. I was, and still am, burning a quart of oil every 500 miles, which he assured me is "perfectly normal." A few months later, I went to turn on my A/C and discovered that it no longer worked. I popped the hood and noticed that the caps were missing off of the high and low pressure connections. I called them, and was told that would not fall under the warranty of their labor, since I couldn't prove that they forgot to charge it. Yeah, like I really decided to de-pressurize my own A/C over the winter and throw away the caps. So, I ended up having to go somewhere else to have it filled. Overall, all of my check engine lights are on, I had to pay to have my A/C re-charged, and my car burns more oil now than it ever did before I had it serviced. I would not take my bicycle here. Worst decision I ever made. The only good thing I would have to say is that they gave me a free loaner car. More