Jay Hodge Ford of Morrilton

I am sharing my experience with Jay Hodge Ford Dealership in Morrilton, Arkansas, to encourage other customers to proceed with caution and ensure that all agreements are clearly documented in writing. I v in Morrilton, Arkansas, to encourage other customers to proceed with caution and ensure that all agreements are clearly documented in writing. I visited the dealership to purchase a vehicle and worked directly with Sales Consultant Hayden Wood. After discussing terms, we reached an agreement on the purchase. I made it clear from the beginning that I intended to finance the vehicle through my personal bank, which is a standard customer choice. Initially, the Sales Consultant expressed no concerns with this arrangement. However, shortly after, Sales Manager Michael Barnes joined the discussion and stated that the deal could not proceed unless I financed through the dealership. This contradicted what had already been agreed upon. He asked which bank I used, and I informed him before leaving to verify my interest rate in person. When I arrived at my bank, I discovered that my credit report had already been run without my authorization and then removed, which raised serious concerns about how my information was handled. I informed the Sales Consultant that I would return the following day. During the purchase process, I also noted that the vehicle did not include a gooseneck hitch that should have been present. Initially, I was told that if I purchased the vehicle, replacing the gooseneck would not be an issue. This later changed to an additional $300 fee, and I was told the vehicle would need to be taken to J&I Trailers in Atkins, Arkansas. After conducting my own research with multiple truck and trailer businesses, I learned that the type of gooseneck quoted for $300 was not compatible with the vehicle I purchased. The correct gooseneck for this vehicle is estimated to cost $1,050 or more. This raises concerns that the dealership may have knowingly quoted a significantly lower price for an incorrect part. When I followed up regarding this issue and requested appropriate compensation, I spoke again with Sales Manager Michael Barnes. During that conversation, he accused me of harassing his Sales Consultant simply for raising legitimate concerns about the situation. He also stated that I could return the vehicle and retrieve my trade-in, which had already been detailed and serviced with an oil change. Overall, my experience with Sales Manager Michael Barnes was highly unprofessional. The communication was inconsistent, the terms of the deal changed multiple times, and I do not feel that I was treated with honesty or transparency throughout the process. I strongly advise other customers to be cautious when dealing with this dealership. Do not rely on verbal promises—ensure that every detail, agreement, and condition is documented clearly in writing before proceeding with any purchase. Broderick Brown More