Jay Honda

Michael Santone was very friendly and easy to work with. He make the car buying experience very stress free. I would definitely buy another vehicle through him. He make the car buying experience very stress free. I would definitely buy another vehicle through him. More

I was given a prompt email quote which was the best of eight quotes I received. We test drove a Civic at the dealership. Our salesman was friendly and professional. He answered all our questions and was v eight quotes I received. We test drove a Civic at the dealership. Our salesman was friendly and professional. He answered all our questions and was very knowledgeable about the car. We never felt pressured. More

Rob made sure to be very informative with our different car options so that we could make an informed decision. He really took care of our needs. car options so that we could make an informed decision. He really took care of our needs. More

Making up my mind on which car I wanted was the most difficult part about this purchase. Many sales people give you the "pitch". Rob was genuine, expedient and efficient. Ones I made the decision, th difficult part about this purchase. Many sales people give you the "pitch". Rob was genuine, expedient and efficient. Ones I made the decision, the process was extremely easy and quick. No glitches, no surprises. Rob was very patient and thorough in explaining all the bells and whistles of the car without making me feel like it's something I should know. He accommodated my busy schedule and delivered the car to my house! Now THAT'S service! This was my first experience at this dealership based on a recommendation from a friend. The general manager, two other sales men and the finance person were equally as friendly and introduced themselves with the offer to call with any questions at any time. I’m a big Honda fan and if my next car is yet another Honda, I know where I’ll be purchasing it from. Thanks for a great car buying experience Rob and the Jay Honda team at Bedford! More

Tony and Xavier were great to work with and very patient! I love my new Honda and plan to do business with Jay Honda in the future! I have been telling all of my friends how great Jay Honda has been. They an I love my new Honda and plan to do business with Jay Honda in the future! I have been telling all of my friends how great Jay Honda has been. They answered all of my questions and concerns and made me feel very comfortable in my new car! Tony also had great resources for statistics and facts about Honda vehicles and service. More

This is my second lease through Jay Honda and with Bob Howard. I would recommend him and Jay Honda to all my friends and family. Exceptional service and always a wonderful experience. I am extremely pleas Howard. I would recommend him and Jay Honda to all my friends and family. Exceptional service and always a wonderful experience. I am extremely pleased with my vehicle and the quality of service I receive at Jay Honda. Thank You!!! More

This was a quick and enjoyable experience! I have purchased cars from Tony in the past and will use him again in the future for my auto purchase needs. purchased cars from Tony in the past and will use him again in the future for my auto purchase needs. More

I recently purchased a 2013 Pilot from Jay Honda. It was a positive experience and I am completely satisfied. Tony Spitalieri was great to work with. He reviewed my situation (negative equity on a trade i a positive experience and I am completely satisfied. Tony Spitalieri was great to work with. He reviewed my situation (negative equity on a trade in), developed options and got the deal done with terms that made sense - while making sure my time wasn't wasted. I'd recommend Tony / Jay Honda to others. More

I had a good experience. I appreciate the care given to me even though I was dealing with credit issue, Ira was very professional. Thanks me even though I was dealing with credit issue, Ira was very professional. Thanks More

We went into Jay Honda to purchase our 8th Honda on 5-18-13, although not all purchased at Jay Honda. We are a Honda family and absolutely love Honda cars. We met Michael Schaefer and test drove the 5-18-13, although not all purchased at Jay Honda. We are a Honda family and absolutely love Honda cars. We met Michael Schaefer and test drove the Honda Fit Sport, and decided this was the car we wanted to purchase. Mr. Schaefer sat down with us to discuss the deal, said we needed to leave a $500 check to hold the deal and it would NOT be cashed, and would be returned to us when we picked up our car. We left there extremely happy and pleased with Mr. Schaefer, at this point of our deal. On Weds., 5-22-13, Mr. Schaefer called to say our car was in and did I want to pick it up today or tomorrow? I said, yes I want to pick it up today, and then he told me No, tomorrow would be better since they were open later and I needed to sit down with Finance. This did not make sense, since we had done our financing with our credit union, but I said ok. We were disappointed to wait until Thursday for our new car. Thursday, 5-23-13 we received a letter that our bank account needed our attention, Jay Honda cashed the $500.00 check and put our account in a negative balance. For every charge on our account, the bank assessed a $36.00 overdraft fee. We made 16 purchases/charges since 5-20-13 when Jay Honda cashed our check. We took up our printed out bank account to show to Mr. Schaefer and found out this was his error. He took us to finance where we met Mr. Xavier Pepple. Our bank account statement at this point only shows 6 overdraft fees ,because that is all that has been posted by the bank at this point. So, we wanted Jay Honda to return our $500 from the original check and pay the bank fees that will total $566.00. Mr. Pepple informs us that they will give us our $500.00 back, but they were only willing to pay back 6 overdraft charges at $36.00. We explained to Mr Pepple that these were not going to be the only overdraft charges charged to us, but because they were not showing up yet, he said they will not pay them. My husband asked if we come back tomorrow with the other charges, you will not pay those and he said NO. So, the only way to close the deal and get our car that we wanted was to sign off and say we accept the $216.00 for our overdraft charges. Then we find out we don't even get the money right there, but have to wait 10 days for the check! Unbelievable!! To make matters even worse, Mr. Schaefer takes us to our car and shows us some features. He never apologizes for his error and all the trouble he has caused with our finances, or even bothers to stick around to say Thank You for buying your car from us. We were getting more information about our new Honda Fit from Jeff Wells. Thank You to Mr. Wells for fixing the locks before we drove our Honda home. Mr. Schaefer would show up, see Mr. Wells working with us and literally ran away because he was working with another customer. Terrible!!! Finally, waiting with Mr. Wells, we said we are leaving and you can tell Mr. Schaefer we left! So, it is supposed to be a happy time when you buy a new car and it was definitely not for us! We not only have a new car loan, we are out other money that was never intended to be spent! It is a holiday weekend, and we have to be worried about our money being eaten up by fees because of their mistake! Mr. Pepples told us to contact our bank to see if they would waive the fees because they weren't going to be able to help us anymore. So Disappointed in the service at Jay Honda in Bedford, and you better believe that they will not be getting our business again! Never have we been treated this poorly! I hope all customers get it in writing that their checks will not be cashed when a sales person promises it will not! Jay Honda should be ashamed and held accountable for their actions. Lou and Lisa Burke More