Jay Honda

We bought a CPO Accord. The whole process was very pleasant and smooth. No pressure whatsoever, they were very accommodating in scheduling test drives, etc. We worked with Rob Logan and Val Potapenko. pleasant and smooth. No pressure whatsoever, they were very accommodating in scheduling test drives, etc. We worked with Rob Logan and Val Potapenko. Val was very helpful, courteous, and really made sure that we had a great experience! I would absolutely recommend working with Val. More

I had called Jay Honda to purchase a car. The salesman, Matt, was totally incompetent when I asked him to check on items important to me , before I drove out to the dealership. He was to call me back. He n Matt, was totally incompetent when I asked him to check on items important to me , before I drove out to the dealership. He was to call me back. He never did. I called back 2 hours later and he referred me to Dalton, the sales Manager. Of course the apology and he said he would take care of my needs. More xxxxxxxx. I made an appt. the next day to see the car at 9AM. On my way to the dealership the next day, he calls me up with some xxxxxxxx story on inventory, and tells me the car is sold. This has pissed me off enough to write this review. I never write reviews, but I felt it was my obligation to warn potential customers that there are xxxxxxxx here at this dealership, who could care less on your best interests, and have no problem jacking you around like they did to me. If I was the owner of this dealership, I would seriously consider evaluating the quality of people working at this joint! More

HORRIBLE, UNPROFESSIONAL SERVICE TEAM REPS We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL, and could not and would not assist. I sent my employee to pick up our vehicle after being called that it was ready, and he ended up having to spend more then 45 minutes at location to get the key, and that was only because he demanded to speak with a supervisor. After we picked up the vehicle it still had the SAME ISSUES that it came in with and when we contacted the service department to figure it out the rep literally started yelling and screaming profanities at my people. She also tried to sell us additional items that according to her "could possibly solve the problem", without ANY guarantee on the time, cost or whether the issue will be resolved even if we agreed to additional repairs. After a half hour argument we took the car back to them to REDO the work (reprogram the computer), and when they called us back the vehicle STILL HAD THE SAME issues. At that point after more arguing with the rep who would not give us the name of the supervisor, who advised us the She was the person in charge and there was not Anyone else to speak with in the whole Jay Honda Service department, we picked up the vehicle and took it to a different Honda Dealership and 3 hours later the vehicle was ready and done WITHOUT any other problems. Long story short, the Parts team is great, professional and knowledgeable The service team is RUDE, UNPROFESSIONAL, and has ABSOLUTELY ZERO clue on what they are doing. More

My experience at Jay Honda was EXCELLENT! The staff was polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making this a great experience for me!! More

Fantastic Service!!!! Tony and Rob are THE BEST!! I've been leasing from Jay Honda for years and won't go anywhere else. I highly recommend Tony and Rob. A+++ service Tony and Rob are THE BEST!! I've been leasing from Jay Honda for years and won't go anywhere else. I highly recommend Tony and Rob. A+++ service More

I will never buy a car from here again They acted like I will never buy a car from here again They acted like they were doing me a favor. I have gotten a least 6 cars from them. I have also sent my broth I will never buy a car from here again They acted like they were doing me a favor. I have gotten a least 6 cars from them. I have also sent my brother and he has taken his daughter. Just went today to the service department and even though I had a print out from the Honda website they still blamed the issue on the snow and radar!!! More

Customer Beware! I was quoted a price by the manager for a new Ridgeline. He refused to let me take his estimate to decide. When I went back in the estimate was 3,000 higher. The salesman had been fired, a new Ridgeline. He refused to let me take his estimate to decide. When I went back in the estimate was 3,000 higher. The salesman had been fired, so they must have deleted his information from the computer. The new manager, was so inappropriate, condescending and literally said I was lying. When i made the purchase, i traded in a vehicle that was financed through a bank. I received a call over a month later, that my trade in was not paid for by Jay Honda. When contacting Jay Honda, i was told they mistakenly did not pay for the vehicle. In his condescending tone, Major told me it was a mistake, everyone makes mistakes. I am now facing a mark on my credit rating for a late payment. The whole experience has been a nightmare. I had to call Major about a problem I was having with the car, and I called him from my cell phone at another dealership. One of the other Honda dealers were appalled at the way I was spoken to, from the management staff at Jay Honda. His comment was, does he always talk to you that way.....Wow...he was appalled. He even told his manager about the interaction. Poor customer service, follow up. thanks More

Exceptional CRV Buying Experience! I've been either buying or helping friends and family buy cars for quite some time now.  Buying a vehicle can be a time consuming and somewhat dauntin I've been either buying or helping friends and family buy cars for quite some time now.  Buying a vehicle can be a time consuming and somewhat daunting task from start to finish.  I recently visited Ohio to assist my mother on her quest to buy a CRV.  A week before landing in Columbus, I shotgunned out a flurry of emails trying to begin working with local dealers as time would be very limited.  I was saddened to see that almost all the local dealerships in central Ohio had sub-par internet sales teams.  One morning after increasing the search area, we came upon "the one", a certified used CRV with super low mileage and mom's desired color at Jay Honda!  The email exchanges that morning were not only timely and professional, but also to the point.  The internet sales team even provided additional pictures of all four wheels per our request.  After a brief chat with Mr. Raymond Shell (Manager), we were able to agree that deal would be possible.  Being two hours away from Jay Honda it was important to have trust and confidence with the dealership which was achieved via the positive interactions through email and phone chats.  Once at the dealership my mother and I were promptly greeted and assisted by Ms. Maura McGough (Sales Associate).  She was very friendly, professional and extremely knowledgeable on the CRV that my mother was interested in.  Ms. McGough was able to answer all our questions about the CRV and even provide some additional insight on other CRV features that we were unaware of during our in depth test drive.  Before you knew it we were back sitting at her desk sipping some tasty hot chocolate (it was super cold out!).  We had one request that Ms. McGough relayed back to Mr. Shell and in return they provided a very accommodating course of action.  We were able to get in and out of finance rather quickly without any issues!  Ms. McGough provided an exceptional customer experience during our visit to Jay Honda.  Her superb support didn't end after we walked out the door that day, there were a couple of occasions where my mother had a couple questions that I routed to Ms. McGough via text and email.  It didn't matter if it was her day off or she was at lunch, she would promptly text and email back the information we needed!  It seemed at times my mother and I were her only customers getting that dedicated and prompt support, however, we all know that was not the case!  It is evident she can facilitate and multitask at a very high level.  At the end of the day, the customer service was well over and beyond any and all expectations.  If you haven't figured it out yet, it was well worth the 4 hour round trip to buy a CRV at Jay Honda.  All facets of our transaction were phenomenal, not to mention the continued customer service afterward! Thanks Jay Honda!  More

Wonderful service and friendly staff. I had a ton of questions and Ira & Omar made sure I left with all my questions and concerns addressed. They are a great team. I was in and out within 3 hours. I lo questions and Ira & Omar made sure I left with all my questions and concerns addressed. They are a great team. I was in and out within 3 hours. I love my car. More

Very Bad experience Purchasing the vehicle was smooth. But after having the car just for 3 weeks the check engine light was turned on the Dashboard. I took the car to Jay Purchasing the vehicle was smooth. But after having the car just for 3 weeks the check engine light was turned on the Dashboard. I took the car to Jay Honda. They told that it was due to spark plug and told me that detailing part was not done properly. It is completely unusual to happen like this for a 2017 model CPO car. I took the car back home and immediately the next day, the check engine was again displaying on the dashboard. I took the car again to Jay Honda. They told the same problem again. I dont know why they did not the find the problem for the first time. Overall it was very bad experience with Jay Honda. More