Jay Honda

Easy process 5 Star experience from Tony Spitalieri and the Jay Honda staff. Everything from start to finish was such an easy process and I did not feel pressured 5 Star experience from Tony Spitalieri and the Jay Honda staff. Everything from start to finish was such an easy process and I did not feel pressured once. They took care of me and my needs to make sure I was happy. We have now leased 5 vehicles from Tony and will continue to do so. You can't find this service any where else. More

Great Answered all my questions about my new vehicle And showed me some features I didn't realize it had. Every employee at the dealership that I walked by Answered all my questions about my new vehicle And showed me some features I didn't realize it had. Every employee at the dealership that I walked by said hi to me More

They went beyond the call of duty to satisfy this customer I enjoyed my car buying experience at Jay Honda - they were straightforward and did everything they could to make it all go as smooth as possible. I I enjoyed my car buying experience at Jay Honda - they were straightforward and did everything they could to make it all go as smooth as possible. I think I'm pretty much a 'Honda man' at this point, so they didn't have to sell me, but they certainly went above and beyond the norm to locate and acquire the particular color that I wanted. No easy task for the particular trim and option package that I was getting - but they got the job done and everything went perfect. More

Best car buying experience ever We could not be more pleased with our experience purchasing a 2017 accord from Dennis Jenkins at Jay Honday. We did not get the run around or peppere We could not be more pleased with our experience purchasing a 2017 accord from Dennis Jenkins at Jay Honday. We did not get the run around or peppered with arcane questions, and Dennis went out of his way to locate the specific car that we wanted. A very smooth and pleasant car buying experience. More

Great salesman and manager. Wonderful experience! Tony Spitillieri and Jamie are the best. All the staff is friendly and very helpful. This is the 3rd Honda I am leasing from Jay Honda and wouldn't go Tony Spitillieri and Jamie are the best. All the staff is friendly and very helpful. This is the 3rd Honda I am leasing from Jay Honda and wouldn't go anywhere else. I never had a problem with any of the cars. I never had to take any in for service. They were more than willing to find me the car I wanted in my price range and worked with me when the car was more expensive to bring the price down. They work for their customers, not their commissions. Thank you for making my experience great! Carolyn More

"Wonderful Experience" I had a wonderful experience purchasing my new car from Jay Honda. I was anxious about purchasing a car,and my sister and I, went to Jay Honda and Om I had a wonderful experience purchasing my new car from Jay Honda. I was anxious about purchasing a car,and my sister and I, went to Jay Honda and Omar Jefferies assisted me with purchasing my new Honda. He assisted me by being patient, answering all my questions, product knowledge, as well as having a great conversation about many topics, putting me at ease, so that I could have a "wonderful experience" purchasing my car. I also like to thank the staff, and Ira for a "wonderful experience". More

Personable Group It was my very first time to go to Jay Honda to look for a car and I met few personnel who were very accommodating, approachable and respectful. They It was my very first time to go to Jay Honda to look for a car and I met few personnel who were very accommodating, approachable and respectful. They made me feel at ease and comfortable in every topic of conversations even not about the car that I was planning to get. Kudos to all of you from the manager and to those who are not usually seen in the main lobby or office. Especial mention to Dennis Jenkins who helped me from the moment I arrived until I got my new CRV. More

Pleasent experience I am completely satisfied with my new Car transaction with Jay Honda. The whole process was breeze and especially thanks for Mr. Marc and Mr. Paul. Th I am completely satisfied with my new Car transaction with Jay Honda. The whole process was breeze and especially thanks for Mr. Marc and Mr. Paul. They whole process was very pleasant and they reached my expectations. They got me what I want. Thank you Mr. Marc. They made me any my family very happy. Thanks again and looking forward to do business with Jay Honda again in near future. More

Excellent Dennis and finance made my car buying experience so simple, the way it should be. I've purchased many cars over the years and this was by far the easi Dennis and finance made my car buying experience so simple, the way it should be. I've purchased many cars over the years and this was by far the easiest. They streamlined everything. I will be a long time fan of this dealership! More

Thought they knew what they were doing I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and th I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and the garage we normally use is in Cleveland Heights. They convinced me to leave it for repairs, and I was impressed. I was offered a loaner to get home to Geauga County. When I returned to pick up the car, I paid a very high bill for new brakes, and replacing all 4 stabilizer links. The free loaner was built into the repair cost and then some. Driving home the car STILL shook and the vibrations scared me so I went directly to our trusted mechanic in Cleveland Heights. My husband picked me up on his way home from work, and we get a call the next morning. A broken motor mount is the problem and it is easily seen due to the way the motor tilted to one side. Apparently they never even opened the hood at Jay Honda. When I called to complain, I was told by the service manager that they don't need to open the hood to do the brakes, suspension work, or airbag recall. He blamed me for not telling them to, then the service writer for whatever reason and basically blew me off. I like our sales person but won't be back for repairs. The cost is Extremely High!! Coincidentally my husband's Toyota's stabilizer links needed to be replaced this week, we had our usual mechanic do the work. Rven assuming that the parts (both OEM) cost less, the difference in price was striking. Less time consuming, even though it is an older car and labor charges were less. MOST IMPORTANTLY, I am certain that the repair was done correctly and the diagnostic information was correct. I am not anticipating any further issues and I am confident that main is driving a safe vehicle. I am not worried after l leave the garage that unnoticed problems will put him at risk. More