Jay Honda

"Wonderful Experience" I had a wonderful experience purchasing my new car from Jay Honda. I was anxious about purchasing a car,and my sister and I, went to Jay Honda and Om I had a wonderful experience purchasing my new car from Jay Honda. I was anxious about purchasing a car,and my sister and I, went to Jay Honda and Omar Jefferies assisted me with purchasing my new Honda. He assisted me by being patient, answering all my questions, product knowledge, as well as having a great conversation about many topics, putting me at ease, so that I could have a "wonderful experience" purchasing my car. I also like to thank the staff, and Ira for a "wonderful experience". More

Personable Group It was my very first time to go to Jay Honda to look for a car and I met few personnel who were very accommodating, approachable and respectful. They It was my very first time to go to Jay Honda to look for a car and I met few personnel who were very accommodating, approachable and respectful. They made me feel at ease and comfortable in every topic of conversations even not about the car that I was planning to get. Kudos to all of you from the manager and to those who are not usually seen in the main lobby or office. Especial mention to Dennis Jenkins who helped me from the moment I arrived until I got my new CRV. More

Pleasent experience I am completely satisfied with my new Car transaction with Jay Honda. The whole process was breeze and especially thanks for Mr. Marc and Mr. Paul. Th I am completely satisfied with my new Car transaction with Jay Honda. The whole process was breeze and especially thanks for Mr. Marc and Mr. Paul. They whole process was very pleasant and they reached my expectations. They got me what I want. Thank you Mr. Marc. They made me any my family very happy. Thanks again and looking forward to do business with Jay Honda again in near future. More

Excellent Dennis and finance made my car buying experience so simple, the way it should be. I've purchased many cars over the years and this was by far the easi Dennis and finance made my car buying experience so simple, the way it should be. I've purchased many cars over the years and this was by far the easiest. They streamlined everything. I will be a long time fan of this dealership! More

Thought they knew what they were doing I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and th I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and the garage we normally use is in Cleveland Heights. They convinced me to leave it for repairs, and I was impressed. I was offered a loaner to get home to Geauga County. When I returned to pick up the car, I paid a very high bill for new brakes, and replacing all 4 stabilizer links. The free loaner was built into the repair cost and then some. Driving home the car STILL shook and the vibrations scared me so I went directly to our trusted mechanic in Cleveland Heights. My husband picked me up on his way home from work, and we get a call the next morning. A broken motor mount is the problem and it is easily seen due to the way the motor tilted to one side. Apparently they never even opened the hood at Jay Honda. When I called to complain, I was told by the service manager that they don't need to open the hood to do the brakes, suspension work, or airbag recall. He blamed me for not telling them to, then the service writer for whatever reason and basically blew me off. I like our sales person but won't be back for repairs. The cost is Extremely High!! Coincidentally my husband's Toyota's stabilizer links needed to be replaced this week, we had our usual mechanic do the work. Rven assuming that the parts (both OEM) cost less, the difference in price was striking. Less time consuming, even though it is an older car and labor charges were less. MOST IMPORTANTLY, I am certain that the repair was done correctly and the diagnostic information was correct. I am not anticipating any further issues and I am confident that main is driving a safe vehicle. I am not worried after l leave the garage that unnoticed problems will put him at risk. More

Excellent! Completely satisfied. Raquel (Rocky) Reyes worked with us and proved to be the perfect match for us. We were fortunate that she was the first person Completely satisfied. Raquel (Rocky) Reyes worked with us and proved to be the perfect match for us. We were fortunate that she was the first person to approach us as we were walking through the showroom. Her demeanor was friendly and helpful and never forceful in her approach. We clicked immediately. We explained what we were looking for in a new vehicle and why, sat down with her and in no time she presented us with what would work for us. She continued to work with us throughout the leasing process right through until we drove away. I know that we can turn to her with any follow-up questions or concerns, I also have to mention Ira Jackson-Carpenter who was so pleasant to work with regarding financing. Our interaction was pleasant during the process we discussed the Cavs and the Indians...he made it fun as I signed paper after paper. Add to that how wonderful Jeff Wells was. He finalized a few details and he did it superbly. We traded in our 2004 Civic which we bought at Jay's and I know we'll be back. Thank you to everyone we worked with. More

Simply amazing! The most enjoyable car buying experience! After two Toyotas, I found that Honda had more safety features and more technology, so I was prepared to change. I met Tony Spitalieri. He was so he After two Toyotas, I found that Honda had more safety features and more technology, so I was prepared to change. I met Tony Spitalieri. He was so helpful and knowledgeable and helped me select the appropriate model for me. Additionally, Jeff Wells carefully explained much of the technology to me. This was extremely helpful, as well. Finally, on the day I picked up my new baby, "Steller's Jay," Ira Jackson-Carpenter made the paperwork a breeze. He was extremely personable and knowledgeable. He made the financing actually a pleasant experience. Thanks, also to Mark, the manager for his help. And to Lauryn for her warmth and friendliness. She really made the experience delightful! I also met my daughter's service writer, Gail. She let me know that she would always be there for me in the service department. Talia Gerstein More

Just Enough My first experience at Jay Honda was pleasant, informative and rewarding. My sales associate, Paul Labonte, answered my questions and gave me just en My first experience at Jay Honda was pleasant, informative and rewarding. My sales associate, Paul Labonte, answered my questions and gave me just enough attention while not pressuring me into more than I was ready for. In the end, I made the decision to purchase a CR-V. I feel I received a fair price and the assurance of return visits if I had any questions or concerns. I'm looking forward to my future with my new CR-V and would certainly entertain the possibility of returning when it is time again to purchase another vehicle. More

My 2016 Honda Fit Thank you Racquel Reyes for an exceptional experience at Jay Honda. You have answered all my questions. Also thank you to the finance department for t Thank you Racquel Reyes for an exceptional experience at Jay Honda. You have answered all my questions. Also thank you to the finance department for taking the time out for me. If it wasnt for you, I would not be able to get a car. Aspecially a Brand New one. I am still shocked. The gas milage is great. I still have not gone to the gas station since you filled it up. I will Definitely be back!!! Thank you again for an excellent experience. Laura L Bejger More