Jay Honda

Lease to lease purchase Great experience with ezra and all if the hay Honda staff. Car was ready for pickup and Ezra did a nice job making sure everything was taken care of. Great experience with ezra and all if the hay Honda staff. Car was ready for pickup and Ezra did a nice job making sure everything was taken care of. More

Honda Civic This is my 5th car from Jay Honda and I love working with Rob Logan and Tony Spitalieri. They always take such good care of us and are available to an This is my 5th car from Jay Honda and I love working with Rob Logan and Tony Spitalieri. They always take such good care of us and are available to answer every and any question we have. They spend as much time as we need going over things with us and are always committed to making sure we are satisfied with our cars. Their follow up, dedication and appreciation of our business is why we keep coming back! More

New 2016 Honda Accord EX-L V-6 Mark Lyon, General Manager of Jay Honda, contacted us by telephone after our initial inquiry through Consumer Reports and subsequently through Hond Mark Lyon, General Manager of Jay Honda, contacted us by telephone after our initial inquiry through Consumer Reports and subsequently through Honda, and after an e-mail received from Tony Spitalieri. Mark telephoned us, set up an appointment to meet with us, and then came to our home and personally presented the sales offer to us. He was very professional and forthright in discussions about the sales price of the new car and the trade-in value of our car. We had a very candid discussion regarding the overall price to be paid and subsequently called Mark the next day agreeing to a purchase price and trade-in value. Then Mark had us come to the dealership to meet with Tony Spitalieri and Rob Logan to complete the paperwork and finalize the sale of a 2016 Honda Accord EX-L V-6. Tony was very professional, personable, and efficient as we worked with him to complete the paperwork. Tony was also very thorough to insure that all of the optional accessories we ordered were properly and timely installed before delivery of the vehicle. Rob was very gracious driving us to different car lots so we could settle on the exterior and interior color of the vehicle of our choice. Rob was very professional and thorough in going over the features of the vehicle when we came into the dealership to pick up our new vehicle. We also worked with Michael Stoughton, who was also very professional and thorough, to finalize the financing through Honda Financial Services. More

CRV purchase Car buying is usually such a hassle, but Tony Grauer and Ira Jackson-Carpenter made it painless. Everything went smoothly and quickly. I'm very happy Car buying is usually such a hassle, but Tony Grauer and Ira Jackson-Carpenter made it painless. Everything went smoothly and quickly. I'm very happy in my new CRV. Thanks! More

Honda Pilot I leased a Honda Pilot through salesman Tony Grauer. He was kind, patient, and professional throughout. Looking forward to working with Mr. Grauer a I leased a Honda Pilot through salesman Tony Grauer. He was kind, patient, and professional throughout. Looking forward to working with Mr. Grauer again when I trade in my lease! More

Terrible customer service! I've been leading a car from here for the last three years. When it came time for me to trade it in I decided I want to purchase the car instead. I ca I've been leading a car from here for the last three years. When it came time for me to trade it in I decided I want to purchase the car instead. I called and left a message for my sales rep and he never returned my call. It wasn't until I called 3 days later to check in when I actually talked to him. He was very rude on the phone and said just call me after you make your last payment. Well I called and emailed their finance department multiple times to see what I need to do to buy the car and NEVER received a response. I had made my last payment and never heard back from anyone over at Jay Honda. I called Honda Financial directly and they said we can go to any Honda dealership. I called Sunny Side Honda in Middleburg Heights and within days the car was purchased. Due to the lack of customer service I will never deal with Jay Honda again. I have multiple family members who also dealt with Jay Honda and they are also switching to dealing directly with Sunny Side Honda moving forward. More

Great experience This was one of the most honest and seamless experiences, start to finish - that I have ever encountered buying a car. Dennis Jenkins, James Hunziker This was one of the most honest and seamless experiences, start to finish - that I have ever encountered buying a car. Dennis Jenkins, James Hunziker, Matthew Bartholomew, and Michael Stoughton were as professional as could be - every step of the way. They truly listened to me to understand my needs - and made every effort to accommodate my needs and ultimately were able to get me into the car I wanted. I cannot say enough. Highly recommend - and my thanks to all of them and the dealership as a whole. More

Sayre"s purchase a 2016 Civic Had a bad experience with salesman Bob Howard. My wife didn't even want to buy the car there. But every one else was so wonderful especially our sale Had a bad experience with salesman Bob Howard. My wife didn't even want to buy the car there. But every one else was so wonderful especially our salesman Charles Porter that, they were able to change our minds. So my rating is based on everyone but else not Bob Howard!! More

Jay honda Jeff was a great salesman. Our car was ready as was the paper work.Ira was also informative and had everything ready in a timely manner. Jeff was a great salesman. Our car was ready as was the paper work.Ira was also informative and had everything ready in a timely manner. More

Great experience Wonderful to work with Jeff. He made the experience hassle free and enjoyable. We are planning to return the next time we need a car. I would highly Wonderful to work with Jeff. He made the experience hassle free and enjoyable. We are planning to return the next time we need a car. I would highly recommend. More